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Thread: Problems logging in

  1. #1
    Join Date
    Jun 2007
    Rep Power

    Default Problems logging in


    some users have problem logging in to zimbra, they get this error:

    msg - system failure: createMailboxDatabase(42)
    code - service.FAILURE
    method - ZmCsfeCommand.prototype.invoke
    detail - soap:Receiver

    The same happens when I log in as that user from Zimbra admin interface.
    This error (createMailboxDatabase(42)) also occurs when I try to change
    some of the users' settings from admin interface.

    We had a problem with full disk on /opt/zimbra, I extended the partition
    and restarted Zimbra, this started happening back then. Any idea
    how to fix this problem?

    I am having this problem on open source version.


  2. #2
    Join Date
    Nov 2006
    Vienna, Austria (Europe)
    Rep Power


    How much diskspace do you have now?

    Check available disk space
    # df -h
    shows you disk space in human readable format

    Is any Zimbra process very busy?
    Check top processes sorted by CPU usage
    # top
    Press [Ctrl]+P to sort by CPU usage

  3. #3
    Join Date
    Jun 2007
    Rep Power

    Default solved

    Problem solved. When disk space got empty, it was about to create mailbox database in mysql, but it was not able to create any tables.

    When I extended disk space, that error popped up. I found out somewhere, that I should look in /opt/zimbra/logs/mailbox.log, which I did and I saw, that problem was in CREATE DATABASE entry, which existed. Since the database was empty anyways, I dropped it and everything started working again.

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