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Thread: [SOLVED] Re-creating the spam training e-mail account

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  1. #1
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    Default [SOLVED] Re-creating the spam training e-mail account

    Hi,

    I just set up Release 4.5.6_GA_1044.RHEL4_20070706225645 CentOS4 FOSS edition. I have set up an alias (junk@domain) pointing to the spam training account for each of our domains that our mail server is hosting. The problem is that the messages being forwarded to spam@domain don't appear to be reaching the spam training account and are instead being deposited into our catchall account.

    Is there any way to find out why this would occur so we can fix it?

    Thanks.

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    That's one reason you shouldn't have a catch-all account, they're a spammers dream. If the messages are getting to the catch-all account rather than the designated account then your users must be sending them to the wrong place. A catch-all will catch messages that don't have a valid recipient address.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

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    I understand why the messages are going to the catchall account. What I don't understand is why if I set up the alias junk@domain on the spam account created by Zimbra during the installation, why are e-mails being sent to that account going to the catchall account and not the spam training account?

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    phoenix is offline Zimbra Consultant & Moderator
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    Sorry, it wasn't clear, I was trying to say you should check the user is sending it to the correct account. If you send it to the spam account directly rather than the alias does it get ther or end-up in the catch-all?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
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    If I forward the spam directly to the spam training account's e-mail address (spam..exda0ody@domain) it goes into the catchall account and does not show up in the spam training account.
    Last edited by richard-hdd; 08-14-2007 at 10:12 AM. Reason: Clarifying statement

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    When using the Zimbra web client to mark a message as Junk, I find that a message is sent to the catchall account with the subject zimbra-spam-report: richard@hddbroker.com: spam. There is no messages in the spam training mail account at all.

    I tested the notjunk@domain alias created for the ham training account and it seems to work fine. If I forward a message to notjunk@domain or click the Not Junk button in the Zimbra web client, I see the messages in the ham training account.

    It appears that on my installation that the spam training account isn't being recognized for some reason. Can this account be re-created or re-initialized or something?
    Last edited by richard-hdd; 08-14-2007 at 11:48 AM. Reason: Additional testing details

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    Exclamation Re-creating the spam training e-mail account

    Hi,

    Almost two weeks ago I installed Zimbra Release 4.5.6_GA_1044.RHEL4_20070706225645 CentOS4 FOSS edition. The only problem that I have run into is that the spam training account doesn't work.

    The e-mail account that was created for our spam training by the install program is spam..exda0ody@hddbroker.com. I set up an alias of junk@hddbroker.com on that account as well. If I e-mail either junk@hddbroker.com or spam..exda0ody@hddbroker.com the e-mails get delivered to our catchall account. If I press the Junk button in the Zimbra web client, the catch all gets an e-mail with the subject zimbra-spam-report: richard@hddbroker.com: spam and again nothing shows up in the spam training account. I used the View Mail option in the administration console to log into the spam training e-mail account and sent myself an e-mail from that account. When I received it, I replied to it and my response was delivered to the catchall account.

    For what ever reason, Zimbra doesn't seem to think that the spam training account exists when receiving e-mail for it. This is what I get to confirm the account is setup correctly:

    Code:
    [zimbra@mail ~]$ zmprov gacf | grep -i spamis
    
    zimbraSpamIsNotSpamAccount: ham.eennz.c4g@hddbroker.com
    zimbraSpamIsSpamAccount: spam..exda0ody@hddbroker.com
    The account appears in the administration console and it appears as though Zimbra has setup the account for spam training but I can't get any mail to be delivered to it.

    Is there some way to delete the spam account and re-create it? I would really like our users to be able to train for spam and not annoy our catchall user with junk from other people in the office.

    Thank you.

  8. #8
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    Is there anything in the spam training log:
    /opt/zimbra/log/spamtrain.log

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    I have the following:

    Code:
    [] INFO: Total messages processed: 0
    [] INFO: Total messages processed: 0
    Learned from 0 message(s) (0 message(s) examined).
    Learned from 0 message(s) (0 message(s) examined).
    bayes: synced databases from journal in 0 seconds: 1117 unique entries (3331 total entries)
    [] INFO: Total messages processed: 0
    [] INFO: Total messages processed: 0
    [] INFO: Total messages processed: 0
    [] INFO: Total messages processed: 0
    Learned from 0 message(s) (0 message(s) examined).
    Learned from 0 message(s) (0 message(s) examined).
    bayes: synced databases from journal in 0 seconds: 2141 unique entries (4117 total entries)
    [] INFO: Total messages processed: 0
    [] INFO: Total messages processed: 0
    [] INFO: Total messages processed: 0
    [] INFO: Total messages processed: 0
    Learned from 0 message(s) (0 message(s) examined).
    Learned from 0 message(s) (0 message(s) examined).
    bayes: synced databases from journal in 0 seconds: 1668 unique entries (3215 total entries)
    [] INFO: Total messages processed: 0
    [] INFO: Total messages processed: 0
    [] INFO: Total messages processed: 0
    [] INFO: Total messages processed: 0
    Learned from 0 message(s) (0 message(s) examined).
    Learned from 0 message(s) (0 message(s) examined).
    bayes: synced databases from journal in 0 seconds: 1750 unique entries (3133 total entries)
    [] INFO: Total messages processed: 0
    [] INFO: Total messages processed: 0
    [] INFO: Total messages processed: 0
    [] INFO: Total messages processed: 0
    Learned from 0 message(s) (0 message(s) examined).
    Learned from 0 message(s) (0 message(s) examined).
    bayes: synced databases from journal in 0 seconds: 657 unique entries (919 total entries)
    [] INFO: Total messages processed: 0
    [] INFO: Total messages processed: 0
    [] INFO: Total messages processed: 0
    [] INFO: Total messages processed: 0
    Learned from 0 message(s) (0 message(s) examined).
    Learned from 0 message(s) (0 message(s) examined).
    bayes: synced databases from journal in 0 seconds: 212 unique entries (271 total entries)
    [] INFO: Total messages processed: 0
    [] INFO: Total messages processed: 0
    [] INFO: Total messages processed: 0
    [] INFO: Total messages processed: 0
    Learned from 0 message(s) (0 message(s) examined).
    Learned from 0 message(s) (0 message(s) examined).
    bayes: synced databases from journal in 0 seconds: 429 unique entries (940 total entries)
    [] INFO: Total messages processed: 0
    [] INFO: Total messages processed: 0
    [] INFO: Total messages processed: 0
    [] INFO: Total messages processed: 0
    Learned from 0 message(s) (0 message(s) examined).
    Learned from 0 message(s) (0 message(s) examined).
    bayes: synced databases from journal in 1 seconds: 2614 unique entries (4314 total entries)
    [] INFO: Total messages processed: 0
    [] INFO: Total messages processed: 0
    [] INFO: Total messages processed: 0
    [] INFO: Total messages processed: 0
    Learned from 0 message(s) (0 message(s) examined).
    Learned from 0 message(s) (0 message(s) examined).
    bayes: synced databases from journal in 0 seconds: 39 unique entries (39 total entries)
    [] INFO: Total messages processed: 0
    [] INFO: Total messages processed: 0
    [] INFO: Total messages processed: 0
    [] INFO: Total messages processed: 0
    Learned from 0 message(s) (0 message(s) examined).
    Learned from 0 message(s) (0 message(s) examined).
    bayes: synced databases from journal in 1 seconds: 1498 unique entries (2307 total entries)
    [] INFO: Total messages processed: 0
    [] INFO: Total messages processed: 0
    [] INFO: Total messages processed: 0
    [] INFO: Total messages processed: 0
    Learned from 0 message(s) (0 message(s) examined).
    Learned from 0 message(s) (0 message(s) examined).
    bayes: synced databases from journal in 0 seconds: 759 unique entries (775 total entries)
    [] INFO: Total messages processed: 0
    [] INFO: Total messages processed: 0

  10. #10
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    Quote Originally Posted by richard-hdd View Post
    zimbraSpamIsNotSpamAccount: ham.eennz.c4g@hddbroker.com
    zimbraSpamIsSpamAccount: spam..exda0ody@hddbroker.com
    Can you rename the account? (be sure you set zimbraSpamIsSpamAccount as well)
    Quote Originally Posted by sbriscoe2 View Post
    Update:

    I fixed it. For some reason, zimbra generated the spamtrainer address as spam.hqlqm.d1..@mydomain.com

    The 2 dots at the end was confusing postfix (wrong syntax, obviously) so I renamed the spam account and I no longer receive the errors.

    This is probably a bug and might want to be addressed.
    from thread: http://www.zimbra.com/forums/install...r-working.html

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