Originally Posted by msf004
Just to follow up on your issue with support, my records indicate that Bill (Phoenix from the forums) replied to your e-mail on the 24th of August (You submitted the ticket on Aug 23rd 5:02PM).
Bill is a support engineer as well. Just in case you did not get his reply to your ticket, it was as follows:
Perhaps there was a problem receiving the e-mail? That can happen on systems that may have been compromised.
Date: Fri, 24 Aug 2007 00:22:02 -0700 (PDT)
From: Bill Pye <email@example.com>
To: mfussell@razor***.***, firstname.lastname@example.org
I've just replied to your recent post on the forum. Can you provide the information I've asked for and attach it to the case notes and I'll take a look at it as soon as I can.
Please let us know what we can do to insure your issues get resolved.