Results 1 to 9 of 9

Thread: [SOLVED] Admin Password Not Working!

Hybrid View

  1. #1
    Join Date
    Jul 2007
    Location
    St. Louis, MO
    Posts
    84
    Rep Power
    8

    Default [SOLVED] Admin Password Not Working!

    Suddenly this morning, I cannot log into my account. I *know* my password, but it says "authentication failed".

    So, I attempted to login to the admin console to look at what is going on. Again, on the admin console it says "authentication failed".

    I am concerned that someone else has access?

    Or is it common for Zimbra to corrupt the password for an account?

    Is there a way for me to change my password via the command line?

    I have tried to stop and start Zimbra via zmcontrol stop, zmcontrol start. But I still have the same problem.

    Any suggestions?

    I recently had an instance whereby some outside source sent SPAM through my Zimbra server, so I am very concerned about this issue.

    Thanks,
    -Marc

  2. #2
    Join Date
    May 2006
    Location
    USA
    Posts
    6,242
    Rep Power
    21

    Default

    su zimbra

    zmprov sp admin@domain.com newpassword

    zmprov gaaa will show you all the current admin users

    To set another admin:
    zmprov ma futureadmin@domain.com zimbraIsAdminAccount TRUE
    or
    zmprov ma futureadmin@domain.com zimbraIsDomainAdminAccount TRUE

    and if it got 'lockedout' after x tries:
    zmprov ma user@domain.com zimbraAccountStatus active
    Last edited by mmorse; 09-06-2007 at 11:06 AM.

  3. #3
    Join Date
    Jul 2007
    Location
    St. Louis, MO
    Posts
    84
    Rep Power
    8

    Default

    Ok, two things...

    (1) Prior to your post, I was reading other posts and I ran:

    zmmypasswd password

    Which I have since learned changed the MySQL Password - Oops. Should I change that back to something? I really have no idea what the default was.


    (2) I also ran:

    zmprov sp <email-address> password

    Then I tried to login with <email-address> and "password" and I still get an authentication failed.

    Looking at the syntax for the zmprov command, it shows the usage as:

    usage: setPassword(sp) {name@domain|id} {password}

    Did I not run the command properly?

    I also, again, attempted a zmcontrol stop/zmcontrol start after changing the password - I still cannot log in.

  4. #4
    Join Date
    Oct 2005
    Location
    Thatcher, AZ
    Posts
    5,606
    Rep Power
    21

    Default

    Quote Originally Posted by msf004 View Post
    I am concerned that someone else has access?
    Check your /opt/zimbra/log/audit.log fo more information.

    Quote Originally Posted by msf004 View Post
    Or is it common for Zimbra to corrupt the password for an account?
    No. To my knowledge, it's never happened. .

    Quote Originally Posted by msf004 View Post
    I recently had an instance whereby some outside source sent SPAM through my Zimbra server, so I am very concerned about this issue.
    You should be. Check your audit.log Look for failed login attempts, and you'll see which IP they're coming from, and ban them at your firewall.

  5. #5
    Join Date
    Jul 2007
    Location
    St. Louis, MO
    Posts
    84
    Rep Power
    8

    Default

    JHolder,

    Thanks! The key was in the audit log. I am still becoming acquainted with Zimbra as we have only been a customer for one month - I forgot about the Audit Log.

    It appears someone at IP Address: 72.51.159.68

    Has been attempted to login to my account all morning. Thus it locked the account. The odd part is that when I attempted to login via the web-client, it stated authentication failed, not account locked. Maybe this is normal and not "odd" - I may have mis-stated.

    Regardless, once I noticed the account was locked I ran:

    zmprov ma user@domain.com zimbraAccountStatus active

    per mmorse's post and I have access again.

  6. #6
    Join Date
    Jul 2007
    Location
    St. Louis, MO
    Posts
    84
    Rep Power
    8

    Default One more thing

    First, thanks for the quick replies to everyone via the forum. Great community.

    Second, is there something I should do to rectify me running:

    zmmypasswd password

    Did I unknowingly change something that I now need to correct? At minimum, my MySQL password probably should not be "password"; however, more importantly, once I change it to something else, do I need to configure anything else besides just running the zmmypasswd command again?

    Thanks,
    -Marc

  7. #7
    Join Date
    Oct 2005
    Location
    Thatcher, AZ
    Posts
    5,606
    Rep Power
    21

    Default

    Block them. As a matter of fact, I'd block their entire IP range and send their ISP a nasty letter. That's what I would do

    Answer:
    72.51.159.68 PTR record: host-72-51-159-68.newwavecomm.net. [TTL 43200s] [A=72.51.159.68]

  8. #8
    Join Date
    Jul 2007
    Location
    St. Louis, MO
    Posts
    84
    Rep Power
    8

    Default One More Question Still

    I still would like to know if there is something I should do to rectify me running:

    zmmypasswd password

    Did I unknowingly change something that I now need to correct? At minimum, my MySQL password probably should not be "password"; however, more importantly, once I change it to something else, do I need to configure anything else besides just running the zmmypasswd command again?

    Thanks,
    -Marc

Similar Threads

  1. Change Password not working with Active Directory
    By pornsakb in forum Administrators
    Replies: 8
    Last Post: 05-15-2011, 01:41 AM
  2. Admin login stopped working
    By egarnel in forum Administrators
    Replies: 1
    Last Post: 04-13-2007, 07:13 AM
  3. Change admin password
    By tgx in forum Installation
    Replies: 1
    Last Post: 01-11-2007, 07:26 PM
  4. Zimbra Admin Account Password Recovery
    By nberlanga in forum Administrators
    Replies: 8
    Last Post: 11-28-2006, 03:52 PM
  5. How do I set Admin password?
    By sjames in forum Installation
    Replies: 4
    Last Post: 07-24-2006, 05:01 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •