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Thread: Is this an IMAP bug or a Thunderbird one?

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  1. #1
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    Default Is this an IMAP bug or a Thunderbird one?

    OK, here's a weird one and I'm not sure if it's Zimbra's problem or Mozilla's:

    I have a bunch of clients using Tbird as their IMAP client. They have varying quotas on their IMAP folders, and as is not unusual, once in a while somebody's folder starts getting full. When that happens, they get a little note from my "Your box is getting full, better clean house" script.

    I haven't nailed down just what the threshold is, but at something around 87% and up, if they try to delete an offending humongous message (usually with the latest funny video), the Thunderbird client pops up an error "The current command did not succeed. The mail server responded: UID COPY failed" and refuses to delete the message.

    I just tried a test of this, and when I logged into the webmail client I was able to delete the message without error.

    Any clue what's going on here or what I can do about it (besides shutting down permissions for wmv attachments)?

    Thanks in advance,

    Dan

  2. #2
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    Can you grab the mailbox.log when that happens?

  3. #3
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    Quote Originally Posted by jholder View Post
    Can you grab the mailbox.log when that happens?
    Sure. I'll pm it to you.

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    Quote Originally Posted by dwmtractor View Post
    Sure. I'll pm it to you.
    Well, I was gonna PM it to you but the attachment option seems to be missing on PMs. I'll email you instead.

  5. #5
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    But that log was full and I didn't give you much to search for. Here, I believe, is the entry you'll be looking for, as it traces to my LAN Ip address. I'll blank out my email and leave it otherwise clean:
    Code:
    2007-11-01 15:05:14,436 WARN [ImapSSLServer-6727] [name=me@mydomain.net;ip=192.168.0.38;] imap - UID COPY failed
    com.zimbra.cs.mailbox.MailServiceException: mailbox exceeded quota of 52428800 bytes
        at com.zimbra.cs.mailbox.MailServiceException.QUOTA_EXCEEDED(MailServiceException.java:246)
        at com.zimbra.cs.mailbox.Mailbox.updateSize(Mailbox.java:728)
        at com.zimbra.cs.mailbox.Mailbox.updateSize(Mailbox.java:714)
        at com.zimbra.cs.mailbox.MailItem.finishCreation(MailItem.java:984)
        at com.zimbra.cs.mailbox.MailItem.icopy(MailItem.java:1410)
        at com.zimbra.cs.mailbox.Mailbox.imapCopy(Mailbox.java:3968)
        at com.zimbra.cs.imap.ImapCopyOperation.callback(ImapCopyOperation.java:80)
        at com.zimbra.cs.operation.Operation.schedule(Operation.java:180)
        at com.zimbra.cs.imap.ImapHandler.doCOPY(ImapHandler.java:1923)
        at com.zimbra.cs.imap.ImapHandler.executeRequest(ImapHandler.java:368)
        at com.zimbra.cs.imap.ImapHandler.processCommand(ImapHandler.java:239)
        at com.zimbra.cs.tcpserver.ProtocolHandler.processConnection(ProtocolHandler.java:221)
        at com.zimbra.cs.tcpserver.ProtocolHandler.run(ProtocolHandler.java:188)
        at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(Unknown Source)
        at java.lang.Thread.run(Thread.java:619)
    I'm no guru at this stuff but it looks like maybe it's trying to COPY the message to the trash before deleting it from the inbox?
    Last edited by dwmtractor; 11-01-2007 at 05:13 PM.

  6. #6
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    Here's your problem:
    at com.zimbra.cs.mailbox.MailServiceException.QUOTA_E XCEEDED

    The quota on the account is over it's limit.

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