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Thread: Zimbra Going down after some time

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  1. #1
    Join Date
    Nov 2007
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    Default Zimbra Going down after some time


    I start to be desperate finding the solution to our problem.

    We have a server in production that was running for some months already.

    I just did a little thing and now it's a disaster, let me describe you so I hope someone can pinpoint me where to search.

    The Zimbra version is now : Release 4.5.9_GA_1454.SuSEES9_20071016190714 SuSEES9 NETWORK edition
    It is installed on a VMWARE ESX 2.5.3 with Virtual Center.

    A few days ago I was looking on Zimbra website and seen the Zimbra_Samba admin Extension, curious, I downloaded it and deployed it trough the Zimbra Web Admin.

    After that we never succeed to get back in the Zimbra Web Admin, it started loading after the login and stopped in the middle "loading".
    Even after a Daemon restart, reboot, a CLI undeploy of the Zimbra_Samba, the result was still the same.

    We decided to launch the last version of Zimbra : zcs-NETWORK-4.5.9_GA_1454.SuSEES9.tgz

    After that the Admin Web access was working again, but another problem arised, Zimbra was getting down after a short time.(10min to 1 hour)

    After some time of research on the subject, in the Logfiles an, and on this forum, we didnt get a real clue about what can be the problem we restored our Ldap database, without much better success.

    And now here I am

    I do a "zmcontrol start" and I get that ->

    ldap Running
    logger Running
    mailbox Running
    mta Running
    snmp Running
    spell Running

    After some time I get this ->

    ldap Stopped
    logger Stopped
    zmlogswatchctl is not running
    mailbox Stopped
    zmmtaconfigctl is not running
    mysql.server is not running
    zmconvertctl is not running
    tomcat is not running
    mta Stopped
    zmmtaconfigctl is not running
    postfix is not running
    zmsaslauthdctl is not running
    snmp Stopped
    swatch is not running
    spell Stopped
    zmapachectl is not running

    I dont know where I can start to resolve this problem.

    I would be happy to receive some help

    Best regards


  2. #2
    phoenix is offline Zimbra Consultant & Moderator
    Join Date
    Sep 2005
    Vannes, France
    Rep Power


    Welcome to the forums.

    Have you raised a support case for this problem? How much RAM is allocated to the VM that Zimbra is running in? What release of Zimbra were you on when you started having this problem? What errors have you got in the logs relating to this problem?


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    Join Date
    Nov 2007
    Rep Power


    Thank you Phoenix,

    Well I did no start a support case yet, in fact I never had to do so I don't even know the procedure, I'll see to it good point.

    For the memory:

    Total Allocated 2.0 G
    Recently Used 117.4 M
    Shared 17.5 M
    The Peaks barely reach 1.5G

    45 mailboxes configured.

    The last Release was zcs-NETWORK-4.5.6_GA_1023.SuSEES9.tgz

    And everything was fine until I deploy that Zimbra_Samba Admin Extension and Updated to the "zcs-NETWORK-4.5.9_GA_1454.SuSEES9.tgz"

    And unfortunately my Mailbox backup is a bit too old.

    Well to be frank I have no Idea what errors in the logs are causing that behavior.

    Maybe you may help if I attach a part of the "/var/log/zimbra.log" and "/opt/zimbra/log/mailbox.log"


    Best regards

    Attached Files Attached Files

  4. #4
    Join Date
    May 2007
    Rep Power


    Hi Dominique,

    Can you please provide ssh access to the server ?

    Our IP address is

    Thanks and Regards,

    Vikas Agarwal.
    (Zimbra Network Support)

  5. #5
    Join Date
    Nov 2007
    Rep Power


    Thankyou for your answer Vagarwal,

    I sent you the informations trough e-mail.

    Best regards

    Dominique Farcy

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