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Thread: Can't send mail via Web interface

  1. #1
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    Question Can't send mail via Web interface

    We have a problem where users can't send mail via the Web interface, but they can send mail via a desktop mail client. It was working yesterday and today it's not.

    Trying to send via Web interface results in an error of some sort. Here's the error message:

    msg - system failure: MessagingException
    code - service.FAILURE
    method - ZmCsfeCommand.prototype.invoke
    detail - soap:Receiver

    Anybody know why this is happening?

  2. #2
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    Hello, same issue.

    ERROR: Can't download daily.cvd from database.clamav.net
    ERROR: getfile: Error while reading database from db.us.clamav.net (IP: 216.24.174.245)
    ERROR: getpatch: Can't download daily-4350.cdiff from db.us.clamav.net
    ERROR: getpatch: Can't download daily-4351.cdiff from db.us.clamav.net
    ERROR: getpatch: Can't download daily-4352.cdiff from db.us.clamav.net
    ERROR: getpatch: Can't download daily-4353.cdiff from db.us.clamav.net


    Maybe related? Reloading was enough for me...

  3. #3
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    Angry And again

    Yann (poster above) and I work at the same place. The error has just repeated, some 4 hours after the last reboot. I'm voting for the Zimbra upgrade which was carried out at the weekend as the problem; any takers?

    Do we need to escalate this as a support request? If so and it's a bug do we get our ticket count restored?

    Chris

  4. #4
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    2007-11-27 10:06:51,238 WARN [http-80-Processor92] [name=*****@oxfordarch.co.uk;mid=16;ip=10.0.10.5;ua =ZimbraWebClient - FF2.0 (Win)/4.5.10_GA_1575.UBUNTU6;] MailSender - exception occurred during SendMsg
    com.zimbra.cs.mailbox.MailSender$SafeMessagingExce ption: mail.hehumanjourney.net; chained exception is:
    java.net.UnknownHostException: mail.hehumanjourney.net


    Found this in some logfile... Maybe this helps?

  5. #5
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    What is the freshclam error related to ?
    Bad permissions ?
    Bad ClamAV database mirror ?

    I've just restarted clamav on my OSE server and here's what I'm getting :
    Code:
    $ /opt/zimbra/bin/zmclamdctl start
    ClamAV update process started at Tue Nov 27 15:55:14 2007
    main.inc is up to date (version: 44, sigs: 133163, f-level: 20, builder: sven)
    Downloading daily-4907.cdiff [100%]
    Downloading daily-4908.cdiff [100%]
    Downloading daily-4909.cdiff [100%]
    Downloading daily-4910.cdiff [100%]
    Downloading daily-4911.cdiff [100%]
    Downloading daily-4912.cdiff [100%]
    Downloading daily-4913.cdiff [100%]
    Downloading daily-4914.cdiff [100%]
    Downloading daily-4915.cdiff [100%]
    Downloading daily-4916.cdiff [100%]
    Downloading daily-4917.cdiff [100%]
    Downloading daily-4918.cdiff [100%]
    Downloading daily-4919.cdiff [100%]
    Downloading daily-4920.cdiff [100%]
    Downloading daily-4921.cdiff [100%]
    Downloading daily-4922.cdiff [100%]
    Downloading daily-4923.cdiff [100%]
    Downloading daily-4924.cdiff [100%]
    Downloading daily-4925.cdiff [100%]
    Downloading daily-4926.cdiff [100%]
    Downloading daily-4927.cdiff [100%]
    Downloading daily-4928.cdiff [100%]
    Downloading daily-4929.cdiff [100%]
    Downloading daily-4930.cdiff [100%]
    Downloading daily-4931.cdiff [100%]
    Downloading daily-4932.cdiff [100%]
    daily.inc updated (version: 4932, sigs: 37708, f-level: 21, builder: ccordes)
    Database updated (170871 signatures) from db.us.clamav.net (IP: 206.154.202.13)

  6. #6
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    com.zimbra.cs.mailbox.MailSender$SafeMessagingExce ption: mail.hehumanjourney.net; chained exception is:


    Our domain name is mail.Thehumanjourney not mail.hehumanjourney.
    After a reload if works... Any idea how this could happen? I did not touched any configuration file for weeks... Just made the upgrade last week end (and zimbra worked fine yesterday)

  7. #7
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    Still looking to solve the problem I posted to start this thread... Anybody have any suggestions?

  8. #8
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    I'll add here that we didn't make any changes to our Zimbra server - it simply stopped working to send email via the Web interface. Very strange.

  9. #9
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    What do you get for the following command lines:
    zmprov gcf zimbraSmtpHostname

    and

    zmprov gs <server> | grep zimbraSmtpHostname

    ?

  10. #10
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    Here are the results of the commands, executed while logged in as the "zimbra" user:

    zimbra@mail:zmprov gcf zimbraSmtpHostname

    ERROR: account.AUTH_FAILED (authentication failed for zimbra)

    zimbra@mail:zmprov gs mail.mydomain.com | grep zimbraSmtpHostname

    ERROR: account.AUTH_FAILED (authentication failed for zimbra)

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