Results 1 to 3 of 3

Thread: helpdesk/support handling w/Zimbra

Hybrid View

  1. #1
    Join Date
    Dec 2007
    Rep Power

    Default helpdesk/support handling w/Zimbra

    Hi all,

    I'd like to set up shared email accounts for our helpdesk, with the possibility of having multiple users handling the same mail account, and sending on behalf of the same account. Is this something that can be easily achieved with Zimbra (4.x and/or 5)?


  2. #2
    Join Date
    Mar 2006
    Beaucaire, France
    Rep Power


    Welcome to the forum.

    This is a 5.0 feature (mailboxes sharing, just like you have calendar sharing in 4.5.x).

  3. #3
    Join Date
    Dec 2007
    Rep Power


    thanks Klug -
    I've heard of the shared mailboxes coming in 5.0, but I do not know if other things like send-on-behalf of etc will follow as well? I am looking at using Zimbra as mail platform, but I need to know that we can handle the same tasks as we do today using a very simple shared IMAP setup.

Similar Threads

  1. .pst migration issues
    By jimklein in forum Migration
    Replies: 13
    Last Post: 02-16-2009, 12:55 AM
  2. Handling alias domains
    By ClausA in forum Administrators
    Replies: 0
    Last Post: 04-29-2007, 03:24 AM
  3. Handling browser caches
    By Coilcore in forum Administrators
    Replies: 6
    Last Post: 09-27-2006, 07:53 AM
  4. Handling multiple alternate e-mail addresses
    By ratko in forum Administrators
    Replies: 3
    Last Post: 06-08-2006, 01:24 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts