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Thread: My Zimbra server down ... please help :)

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    Default My Zimbra server down ... please help :)

    I have a centos 5 server 32bit with the latest 32bit version of zimbra 4. Has been working for a few months, we had a power outage last evening (which was longer than what are UPS could keep the server going) and since then we cannot send or receive email. Here is the last section of the zimbra.log file below, I am not very good with linux yet so I am not to sure as to what to look for.

    Dec 12 09:53:34 mail amavis[4817]: (04817-02) (!!)ClamAV-clamd av-scanner FAILED: Too many retries to talk to 127.0.0.1:3310 (Can't connect to INET socket 127.0.0.1:3310: Connection refused) at (eval 54) line 269.
    Dec 12 09:53:34 mail amavis[4817]: (04817-02) (!!)WARN: all primary virus scanners failed, considering backups
    Dec 12 09:53:34 mail amavis[4817]: (04817-02) (!!)TROUBLE in check_mail: virus_scan FAILED: virus_scan: ALL VIRUS SCANNERS FAILED: ClamAV-clamd av-scanner FAILED: Too many retries to talk to 127.0.0.1:3310 (Can't connect to INET socket 127.0.0.1:3310: Connection refused) at (eval 54) line 269.
    Dec 12 09:53:34 mail amavis[4817]: (04817-02) (!)PRESERVING EVIDENCE in /opt/zimbra/amavisd/tmp/amavis-20071212T095327-04817
    Dec 12 09:53:34 mail postfix/smtp[27941]: C9E4EE184E9: to=<frankb@vtjoliet.com>, relay=127.0.0.1[127.0.0.1], delay=1492, status=deferred (host 127.0.0.1[127.0.0.1] said: 451 4.5.0 Error in processing, id=04818-02, virus_scan FAILED: virus_scan: ALL VIRUS SCANNERS FAILED: ClamAV-clamd av-scanner FAILED: Too many retries to talk to 127.0.0.1:3310 (Can't connect to INET socket 127.0.0.1:3310: Connection refused) at (eval 54) line 269. (in reply to end of DATA command))
    Dec 12 09:53:34 mail amavis[4816]: (04816-04) (!!)ClamAV-clamd av-scanner FAILED: Too many retries to talk to 127.0.0.1:3310 (Can't connect to INET socket 127.0.0.1:3310: Connection refused) at (eval 54) line 269.
    Dec 12 09:53:34 mail amavis[4816]: (04816-04) (!!)WARN: all primary virus scanners failed, considering backups
    Dec 12 09:53:34 mail amavis[4816]: (04816-04) (!!)TROUBLE in check_mail: virus_scan FAILED: virus_scan: ALL VIRUS SCANNERS FAILED: ClamAV-clamd av-scanner FAILED: Too many retries to talk to 127.0.0.1:3310 (Can't connect to INET socket 127.0.0.1:3310: Connection refused) at (eval 54) line 269.
    Dec 12 09:53:34 mail amavis[4816]: (04816-04) (!)PRESERVING EVIDENCE in /opt/zimbra/amavisd/tmp/amavis-20071212T095327-04816
    Dec 12 09:53:34 mail amavis[4819]: (04819-05) (!!)ClamAV-clamd av-scanner FAILED: Too many retries to talk to 127.0.0.1:3310 (Can't connect to INET socket 127.0.0.1:3310: Connection refused) at (eval 54) line 269.
    Dec 12 09:53:34 mail amavis[4819]: (04819-05) (!!)WARN: all primary virus scanners failed, considering backups
    Dec 12 09:53:34 mail amavis[4819]: (04819-05) (!!)TROUBLE in check_mail: virus_scan FAILED: virus_scan: ALL VIRUS SCANNERS FAILED: ClamAV-clamd av-scanner FAILED: Too many retries to talk to 127.0.0.1:3310 (Can't connect to INET socket 127.0.0.1:3310: Connection refused) at (eval 54) line 269.
    Dec 12 09:53:34 mail amavis[4827]: (04827-04) (!!)ClamAV-clamd av-scanner FAILED: Too many retries to talk to 127.0.0.1:3310 (Can't connect to INET socket 127.0.0.1:3310: Connection refused) at (eval 54) line 269.
    Dec 12 09:53:34 mail postfix/smtp[27943]: AA94AE184EA: to=<frankb@vtjoliet.com>, relay=127.0.0.1[127.0.0.1], delay=1458, status=deferred (host 127.0.0.1[127.0.0.1] said: 451 4.5.0 Error in processing, id=04816-04, virus_scan FAILED: virus_scan: ALL VIRUS SCANNERS FAILED: ClamAV-clamd av-scanner FAILED: Too many retries to talk to 127.0.0.1:3310 (Can't connect to INET socket 127.0.0.1:3310: Connection refused) at (eval 54) line 269. (in reply to end of DATA command))
    Dec 12 09:53:34 mail amavis[4819]: (04819-05) (!)PRESERVING EVIDENCE in /opt/zimbra/amavisd/tmp/amavis-20071212T095327-04819
    Dec 12 09:53:34 mail postfix/smtp[27940]: C8932E184E5: to=<frankb@vtjoliet.com>, relay=127.0.0.1[127.0.0.1], delay=1492, status=deferred (host 127.0.0.1[127.0.0.1] said: 451 4.5.0 Error in processing, id=04817-02, virus_scan FAILED: virus_scan: ALL VIRUS SCANNERS FAILED: ClamAV-clamd av-scanner FAILED: Too many retries to talk to 127.0.0.1:3310 (Can't connect to INET socket 127.0.0.1:3310: Connection refused) at (eval 54) line 269. (in reply to end of DATA command))
    Dec 12 09:53:34 mail amavis[4827]: (04827-04) (!!)WARN: all primary virus scanners failed, considering backups
    Dec 12 09:53:34 mail amavis[4827]: (04827-04) (!!)TROUBLE in check_mail: virus_scan FAILED: virus_scan: ALL VIRUS SCANNERS FAILED: ClamAV-clamd av-scanner FAILED: Too many retries to talk to 127.0.0.1:3310 (Can't connect to INET socket 127.0.0.1:3310: Connection refused) at (eval 54) line 269.
    Dec 12 09:53:34 mail postfix/smtp[27944]: 0F6DCE184E4: to=<vtjoliet@gmail.com>, relay=127.0.0.1[127.0.0.1], delay=1853, status=deferred (host 127.0.0.1[127.0.0.1] said: 451 4.5.0 Error in processing, id=04819-05, virus_scan FAILED: virus_scan: ALL VIRUS SCANNERS FAILED: ClamAV-clamd av-scanner FAILED: Too many retries to talk to 127.0.0.1:3310 (Can't connect to INET socket 127.0.0.1:3310: Connection refused) at (eval 54) line 269. (in reply to end of DATA command))
    Dec 12 09:53:34 mail amavis[4827]: (04827-04) (!)PRESERVING EVIDENCE in /opt/zimbra/amavisd/tmp/amavis-20071212T095327-04827
    Dec 12 09:53:34 mail postfix/smtp[27942]: 1AB15E184EC: to=<frankb@vtjoliet.com>, orig_to=<frankb@velocitatechnology.com>, relay=127.0.0.1[127.0.0.1], delay=1314, status=deferred (host 127.0.0.1[127.0.0.1] said: 451 4.5.0 Error in processing, id=04827-04, virus_scan FAILED: virus_scan: ALL VIRUS SCANNERS FAILED: ClamAV-clamd av-scanner FAILED: Too many retries to talk to 127.0.0.1:3310 (Can't connect to INET socket 127.0.0.1:3310: Connection refused) at (eval 54) line 269. (in reply to end of DATA command))
    Dec 12 09:53:34 mail slapd[2618]: is_entry_objectclass("", "2.5.6.1") no objectClass attribute
    Dec 12 09:53:34 mail slapd[2618]: is_entry_objectclass("", "2.5.6.1") no objectClass attribute
    Dec 12 09:53:34 mail amavis[4821]: (04821-01) ESMTP::10024 /opt/zimbra/amavisd/tmp/amavis-20071212T095334-04821: <csnyder@vtjoliet.com> -> <Doug.Hoefener@verint.com> SIZE=83845 Received: from mail.vtjoliet.com ([127.0.0.1]) by localhost (mail.vtjoliet.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP for <Doug.Hoefener@verint.com>; Wed, 12 Dec 2007 09:53:34 -0600 (CST)
    Dec 12 09:53:34 mail amavis[4818]: (04818-03) ESMTP::10024 /opt/zimbra/amavisd/tmp/amavis-20071212T095334-04818: <vtjoliet@gmail.com> -> <frankb@vtjoliet.com> SIZE=2121 Received: from mail.vtjoliet.com ([127.0.0.1]) by localhost (mail.vtjoliet.com [127.0.0.1]) (amavisd-new, port 10024) with ESMTP for <frankb@vtjoliet.com>; Wed, 12 Dec 2007 09:53:34 -0600 (CST)
    Dec 12 09:53:34 mail amavis[4818]: (04818-03) Checking: QQJcd-oTYZiL [209.85.132.249] <vtjoliet@gmail.com> -> <frankb@vtjoliet.com>
    Dec 12 09:53:34 mail amavis[4818]: (04818-03) ClamAV-clamd: Can't connect to INET socket 127.0.0.1:3310: Connection refused, retrying (1)
    Dec 12 09:53:34 mail amavis[4821]: (04821-01) Checking: VXH12cVQByqe [192.168.0.3] <csnyder@vtjoliet.com> -> <Doug.Hoefener@verint.com>
    Dec 12 09:53:34 mail amavis[4821]: (04821-01) ClamAV-clamd: Can't connect to INET socket 127.0.0.1:3310: Connection refused, retrying (1)
    Dec 12 09:53:35 mail amavis[4818]: (04818-03) (!)ClamAV-clamd: Can't connect to INET socket 127.0.0.1:3310: Connection refused, retrying (2)
    Dec 12 09:53:35 mail amavis[4821]: (04821-01) (!)ClamAV-clamd: Can't connect to INET socket 127.0.0.1:3310: Connection refused, retrying (2)
    Dec 12 09:53:37 mail slapd[2618]: is_entry_objectclass("", "2.5.6.1") no objectClass attribute
    Dec 12 09:53:40 mail last message repeated 2 times
    Dec 12 09:53:41 mail amavis[4818]: (04818-03) (!!)ClamAV-clamd av-scanner FAILED: Too many retries to talk to 127.0.0.1:3310 (Can't connect to INET socket 127.0.0.1:3310: Connection refused) at (eval 54) line 269.
    Dec 12 09:53:41 mail amavis[4818]: (04818-03) (!!)WARN: all primary virus scanners failed, considering backups
    Dec 12 09:53:41 mail amavis[4818]: (04818-03) (!!)TROUBLE in check_mail: virus_scan FAILED: virus_scan: ALL VIRUS SCANNERS FAILED: ClamAV-clamd av-scanner FAILED: Too many retries to talk to 127.0.0.1:3310 (Can't connect to INET socket 127.0.0.1:3310: Connection refused) at (eval 54) line 269.
    Dec 12 09:53:41 mail amavis[4818]: (04818-03) (!)PRESERVING EVIDENCE in /opt/zimbra/amavisd/tmp/amavis-20071212T095334-04818
    Dec 12 09:53:41 mail postfix/smtp[27952]: 2C84AE184EB: to=<frankb@vtjoliet.com>, relay=127.0.0.1[127.0.0.1], delay=1454, status=deferred (host 127.0.0.1[127.0.0.1] said: 451 4.5.0 Error in processing, id=04818-03, virus_scan FAILED: virus_scan: ALL VIRUS SCANNERS FAILED: ClamAV-clamd av-scanner FAILED: Too many retries to talk to 127.0.0.1:3310 (Can't connect to INET socket 127.0.0.1:3310: Connection refused) at (eval 54) line 269. (in reply to end of DATA command))
    Dec 12 09:53:41 mail amavis[4821]: (04821-01) (!!)ClamAV-clamd av-scanner FAILED: Too many retries to talk to 127.0.0.1:3310 (Can't connect to INET socket 127.0.0.1:3310: Connection refused) at (eval 54) line 269.
    Dec 12 09:53:41 mail amavis[4821]: (04821-01) (!!)WARN: all primary virus scanners failed, considering backups
    Dec 12 09:53:41 mail amavis[4821]: (04821-01) (!!)TROUBLE in check_mail: virus_scan FAILED: virus_scan: ALL VIRUS SCANNERS FAILED: ClamAV-clamd av-scanner FAILED: Too many retries to talk to 127.0.0.1:3310 (Can't connect to INET socket 127.0.0.1:3310: Connection refused) at (eval 54) line 269.
    Dec 12 09:53:41 mail amavis[4821]: (04821-01) (!)PRESERVING EVIDENCE in /opt/zimbra/amavisd/tmp/amavis-20071212T095334-04821
    Dec 12 09:53:41 mail postfix/smtp[27941]: 5A2B5E184ED: to=<Doug.Hoefener@verint.com>, relay=127.0.0.1[127.0.0.1], delay=1150, status=deferred (host 127.0.0.1[127.0.0.1] said: 451 4.5.0 Error in processing, id=04821-01, virus_scan FAILED: virus_scan: ALL VIRUS SCANNERS FAILED: ClamAV-clamd av-scanner FAILED: Too many retries to talk to 127.0.0.1:3310 (Can't connect to INET socket 127.0.0.1:3310: Connection refused) at (eval 54) line 269. (in reply to end of DATA command))
    Dec 12 09:53:51 mail clamd[28542]: clamd daemon 0.90.2 (OS: linux-gnu, ARCH: i386, CPU: i686)
    Dec 12 09:53:51 mail clamd[28542]: Log file size limited to 20971520 bytes.
    Dec 12 09:53:51 mail clamd[28542]: Reading databases from /opt/zimbra/clamav/db
    Dec 12 09:54:05 mail zmtomcatmgr[28750]: status requested
    Dec 12 09:54:05 mail zmtomcatmgr[28750]: status OK
    Dec 12 09:54:05 mail zimbramon[28544]: 28544:info: 2007-12-12 09:54:01, STATUS: mail.vtjoliet.com: antispam: Running
    Dec 12 09:54:05 mail zimbramon[28544]: 28544:info: 2007-12-12 09:54:01, STATUS: mail.vtjoliet.com: antivirus: Stopped
    Dec 12 09:54:05 mail zimbramon[28544]: 28544:info: 2007-12-12 09:54:01, STATUS: mail.vtjoliet.com: imapproxy: Stopped
    Dec 12 09:54:05 mail zimbramon[28544]: 28544:info: 2007-12-12 09:54:01, STATUS: mail.vtjoliet.com: ldap: Running
    Dec 12 09:54:05 mail zimbramon[28544]: 28544:info: 2007-12-12 09:54:01, STATUS: mail.vtjoliet.com: logger: Running
    Dec 12 09:54:05 mail zimbramon[28544]: 28544:info: 2007-12-12 09:54:01, STATUS: mail.vtjoliet.com: mailbox: Running
    Dec 12 09:54:05 mail zimbramon[28544]: 28544:info: 2007-12-12 09:54:01, STATUS: mail.vtjoliet.com: mta: Running
    Dec 12 09:54:05 mail zimbramon[28544]: 28544:info: 2007-12-12 09:54:01, STATUS: mail.vtjoliet.com: snmp: Running
    Dec 12 09:54:05 mail zimbramon[28544]: 28544:info: 2007-12-12 09:54:01, STATUS: mail.vtjoliet.com: spell: Running

    Any help anyone could provide would be greatly appreciated!!!!

    Frank

  2. #2
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    This kinda looks like an issue with the version of clamav that was included in 4.5.6, or your antivirus db got corrupted, more on that can be found at: http://www.zimbra.com/forums/install...html#post61912
    You might temporarily disable antivirus services so that you get your mail delivered.
    After a good backup you may upgrade to 4.5.10
    Quote Originally Posted by frankb View Post
    I have a centos 5 server 32bit with the latest 32bit version of zimbra 4.
    I see a 4.5.9 install attempt in your forum history - please let us know what yoru current version is.
    Last edited by mmorse; 12-12-2007 at 09:28 AM. Reason: What's your current clamav version?

  3. #3
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    Ok, I disabled the antivirus and indeed I am back up and running. Thanks so much for the help, I will look into the upgrade to take care of the bug you had mentioned.

    Frank

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