Sorry to post it here but I did not get a response with the same question via email. If we buy a 50 user license what support do we get? I see you get basic support with the network edition, does this include email support. Is basic support the same as "Standard" support. What is an "incident" The Standard support includes 2 "incidents" is that 2 emails? It's going to cost > £700 UK per year, I'm guessing we get more than 2 emails as part of the support. If so what if we have 100 users, or 1000 users, do we still get 2 emails Can someone clarify what support we might expect.