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Thread: Cannot access Documents in 5.0.1 upgraded server

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  1. #1
    Join Date
    Jan 2006
    Rep Power

    Default Cannot access Documents in 5.0.1 upgraded server

    When trying to access the Documents tab, I get "Item 12 does not exists" - no
    such item errors.

    This was after an upgrade to 5.0.1 - I used to get similar errors in 4.x series
    and this has never worked properly...

    2008-01-28 12:23:36,236 INFO  [btpool0-2]
    [;mid=6;ip=;ua=ZimbraWebClient - FF2.0
    (Linux)/5.0.1_GA_1902.RHEL5_64;] SoapEngine - handler exception
    com.zimbra.cs.mailbox.MailServiceException$NoSuchItemException: no such item: 12
    Code:mail.NO_SUCH_ITEM Arg:(itemId, IID, "12")
            at com.zimbra.cs.mailbox.MailItem.noSuchItem(
            at com.zimbra.cs.db.DbMailItem.getById(
            at com.zimbra.cs.mailbox.MailItem.getById(
            at com.zimbra.cs.mailbox.Mailbox.getItemById(
            at com.zimbra.cs.mailbox.Mailbox.getItemById(
            at com.zimbra.cs.service.mail.GetItem.getItemById(
            at com.zimbra.cs.service.mail.GetItem.handle(
            at com.zimbra.soap.SoapEngine.dispatchRequest(
    This occurs multiple times in the logs if I just click on the documents tab...

    I logged this as bug 24042 but figured the forums may be a better place to sort it out.
    I'm very happy diving into the LDAP or mysql databases if someone can tell me what to look for...

  2. #2
    Join Date
    Jan 2006
    Rep Power

    Default Auto-adding contacts also fails

    Auto-adding contacts also fails on this account:
    It seems there are missing folders that are required.
    Is there some way to recreate these? Or debug what's happening? I can dive into
    the databases/LDAP if I know where to look...

    Traceback from sending a message to a previously unknown contact:
    2008-01-28 12:49:59,220 WARN  [btpool0-2]
    [;mid=5;ip=;ua=ZimbraWebClient - FF2.0
    (Linux)/5.0.1_GA_1902.RHEL5_64;] smtp - ignoring error while auto-adding contact
    com.zimbra.cs.mailbox.MailServiceException$NoSuchItemException: no such folder
    id: 13
    Code:mail.NO_SUCH_FOLDER Arg:(itemId, IID, "13")
            at com.zimbra.cs.mailbox.MailItem.noSuchItem(
            at com.zimbra.cs.mailbox.Mailbox.getItemById(
            at com.zimbra.cs.mailbox.Mailbox.getFolderById(
            at com.zimbra.cs.mailbox.Mailbox.createContactInternal(
            at com.zimbra.cs.mailbox.Mailbox.createContact(
            at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(
            at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(
            at com.zimbra.cs.service.mail.SendMsg.doSendMessage(
            at com.zimbra.cs.service.mail.SendMsg.handle(
            at com.zimbra.soap.SoapEngine.dispatchRequest(
            at com.zimbra.soap.SoapEngine.dispatch(

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