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Thread: Postfix - fatal: Queue report unavailable - mail system is down?

  1. #1
    Join Date
    Jul 2007
    Location
    New York, NY
    Posts
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    8

    Default Postfix - fatal: Queue report unavailable - mail system is down?

    All,

    I saw couples of those error messages in my logs. But after I checked my Zimbra system, everything seems to be ok. Services are running. Mails are sending and receiving without any problem. I also tried to restart the Zimbra services as other people suggest but it doesn't work.

    Does anyone have the same problem for that? Please suggest how to solve this problem. Thank you and have a great day.

    Chadsel

    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down lost connection after DATA from unknown[124.28.146.150] lost connection after DATA from unknown[124.28.146.150] lost connection after DATA from unknown[125.135.85.121] lost connection after DATA from unknown[125.135.85.121]
    fatal: Queue report unavailable - mail system is down lost connection after CONNECT from unknown[124.82.40.19]
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down lost connection after DATA from ppp-58-10-216-228.revip2.asianet.co.th[58.10.216.228]

  2. #2
    Join Date
    Jan 2008
    Location
    France
    Posts
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    Rep Power
    7

    Default Postfix - fatal: Queue report unavailable - mail system is down?

    Quote Originally Posted by Chadsel Chen View Post
    All,

    I saw couples of those error messages in my logs. But after I checked my Zimbra system, everything seems to be ok. Services are running. Mails are sending and receiving without any problem. I also tried to restart the Zimbra services as other people suggest but it doesn't work.

    Does anyone have the same problem for that? Please suggest how to solve this problem. Thank you and have a great day.

    Chadsel

    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down lost connection after DATA from unknown[124.28.146.150] lost connection after DATA from unknown[124.28.146.150] lost connection after DATA from unknown[125.135.85.121] lost connection after DATA from unknown[125.135.85.121]
    fatal: Queue report unavailable - mail system is down lost connection after CONNECT from unknown[124.82.40.19]
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down lost connection after DATA from ppp-58-10-216-228.revip2.asianet.co.th[58.10.216.228]
    Hi Chadsel Chen,

    Your logs are saying that connections are prematurely lost with other SMTP servers and it seems to make some trouble in queue management.

    Maybe there is another problem but :
    It could be peering problems with these servers but it can also be a problem with firewall SMTP protocol scanning. Firewall appliances such as Cisco PIX/ASA are closing connection when there are unauthorized commands sent.

    Recently we got some problems with SMTP servers sending EHLO command while firewall was only allowing the 'HELO' syntax. The firewall action is to close the TCP connection or not send any response.

    If you have such a firewall, try to disable at least temporarily SMTP protocol scanning.

    Regards,
    pat.

  3. #3
    Join Date
    Jul 2007
    Location
    New York, NY
    Posts
    46
    Rep Power
    8

    Default

    We don't have that firewall agent in the front. That's the whole problematic log. I doubt they are more like attacks? How can I prevent that?

    Thanks

    Connections lost:
    Connection lost while CONNECT : 40 Time(s)
    Connection lost while DATA : 46 Time(s)
    Connection lost while END-OF-MESSAGE : 5 Time(s)
    Connection lost while HELO : 3 Time(s)
    Connection lost while MAIL : 4 Time(s)
    Connection lost while RCPT : 186 Time(s)
    Connection lost while RSET : 2 Time(s)


    Errors in HELO/EHLO conversation:
    Helo command rejected: Invalid name: from 8 Host(s), 31 Time(s)
    Helo command rejected: need fully-qualified hostname: from 197 Host(s), 564 Time(s)


    Unrecognized warning:
    /opt/zimbra/postfix-2.2.9/libexec/trivial-rewrite: bad command startup -- throttling : 5 Time(s)
    host-110.61-99-122.dynamic.totalbb.net.tw[122.99.61.110] sent non-SMTP command: Subject:208.122.21.40 : 1 Time(s)
    premature end-of-input on private/rewrite socket while reading input attribute name : 15 Time(s)
    problem talking to service rewrite: Connection reset by peer : 5 Time(s)
    problem talking to service rewrite: Success : 10 Time(s)
    process /opt/zimbra/postfix-2.2.9/libexec/trivial-rewrite pid 11437 exit status 1 : 1 Time(s)
    process /opt/zimbra/postfix-2.2.9/libexec/trivial-rewrite pid 11924 exit status 1 : 1 Time(s)
    process /opt/zimbra/postfix-2.2.9/libexec/trivial-rewrite pid 11981 exit status 1 : 1 Time(s)
    process /opt/zimbra/postfix-2.2.9/libexec/trivial-rewrite pid 12492 exit status 1 : 1 Time(s)
    process /opt/zimbra/postfix-2.2.9/libexec/trivial-rewrite pid 12493 exit status 1 : 1 Time(s)
    process /opt/zimbra/postfix-2.2.9/libexec/trivial-rewrite pid 12553 exit status 1 : 1 Time(s)
    process /opt/zimbra/postfix-2.2.9/libexec/trivial-rewrite pid 12554 exit status 1 : 1 Time(s)
    process /opt/zimbra/postfix-2.2.9/libexec/trivial-rewrite pid 13063 exit status 1 : 1 Time(s)
    process /opt/zimbra/postfix-2.2.9/libexec/trivial-rewrite pid 13064 exit status 1 : 1 Time(s)
    process /opt/zimbra/postfix-2.2.9/libexec/trivial-rewrite pid 13065 exit status 1 : 1 Time(s)


    **Unmatched Entries**

    fatal: Queue report unavailable - mail system is down lost connection after RCPT from 122-116-17-133.HINET-IP.hinet.net[122.116.17.133]
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down lost connection after RCPT from 122-116-17-133.HINET-IP.hinet.net[122.116.17.133]
    fatal: Queue report unavailable - mail system is down lost connection after RCPT from 122-116-17-133.HINET-IP.hinet.net[122.116.17.133]
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down lost connection after RCPT from 122-116-17-133.HINET-IP.hinet.net[122.116.17.133]
    fatal: Queue report unavailable - mail system is down lost connection after RCPT from 122-116-17-133.HINET-IP.hinet.net[122.116.17.133]
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down lost connection after RCPT from 122-116-17-133.HINET-IP.hinet.net[122.116.17.133]
    fatal: Queue report unavailable - mail system is down lost connection after RCPT from 122-116-17-133.HINET-IP.hinet.net[122.116.17.133]
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down lost connection after RCPT from 122-116-17-133.HINET-IP.hinet.net[122.116.17.133]
    lost connection after CONNECT from unknown[218.148.11.2]
    fatal: Queue report unavailable - mail system is down lost connection after DATA from unknown[79.164.233.118] lost connection after RCPT from 122-116-17-133.HINET-IP.hinet.net[122.116.17.133]
    fatal: Queue report unavailable - mail system is down lost connection after DATA from 209-211-235-201.fibertel.com.ar[201.235.211.209]
    lost connection after RCPT from 122-116-17-133.HINET-IP.hinet.net[122.116.17.133]
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down lost connection after RCPT from 122-116-17-133.HINET-IP.hinet.net[122.116.17.133]
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down lost connection after RCPT from 122-116-17-133.HINET-IP.hinet.net[122.116.17.133]
    fatal: Queue report unavailable - mail system is down lost connection after RCPT from 122-116-17-133.HINET-IP.hinet.net[122.116.17.133]
    fatal: Queue report unavailable - mail system is down lost connection after DATA from unknown[122.167.55.159]
    fatal: Queue report unavailable - mail system is down lost connection after RCPT from 122-116-17-133.HINET-IP.hinet.net[122.116.17.133]
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down lost connection after DATA from promelec-vpn.static-pool.chelcom.ru[83.142.167.27]
    lost connection after CONNECT from 85.137.66.247.dyn.user.ono.com[85.137.66.247]
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down lost connection after DATA from unknown[89.47.100.57] lost connection after DATA from htc254.internetdsl.tpnet.pl[79.188.236.254]
    fatal: Queue report unavailable - mail system is down lost connection after DATA from unknown[91.139.201.58] lost connection after DATA from unknown[91.139.201.58]
    fatal: Queue report unavailable - mail system is down lost connection after DATA from ppp85-140-56-142.pppoe.mtu-net.ru[85.140.56.142]
    lost connection after DATA from unknown[81.193.38.172] lost connection after DATA from unknown[81.193.38.172]
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down lost connection after CONNECT from host138.190-30-163.telecom.net.ar[190.30.163.138]
    fatal: Queue report unavailable - mail system is down lost connection after DATA from host-82-207-107-166.lv.ukrtel.net[82.207.107.166]
    lost connection after DATA from host-82-207-107-166.lv.ukrtel.net[82.207.107.166]
    fatal: Queue report unavailable - mail system is down lost connection after CONNECT from 190.Red-81-37-89.dynamicIP.rima-tde.net[81.37.89.190]
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down lost connection after CONNECT from localhost[127.0.0.1] lost connection after DATA from cpe-075-191-179-236.carolina.res.rr.com[75.191.179.236]
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down lost connection after DATA from unknown[122.162.251.161] lost connection after DATA from unknown[122.162.251.161]
    fatal: Queue report unavailable - mail system is down lost connection after DATA from 44.pool85-58-34.dynamic.orange.es[85.58.34.44]
    lost connection after DATA from 44.pool85-58-34.dynamic.orange.es[85.58.34.44]
    lost connection after DATA from 44.pool85-58-34.dynamic.orange.es[85.58.34.44]
    fatal: Queue report unavailable - mail system is down lost connection after DATA from 44.pool85-58-34.dynamic.orange.es[85.58.34.44]
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down lost connection after DATA from host3-91-dynamic.21-87-r.retail.telecomitalia.it[87.21.91.3]
    lost connection after DATA from host3-91-dynamic.21-87-r.retail.telecomitalia.it[87.21.91.3]
    lost connection after DATA from host3-91-dynamic.21-87-r.retail.telecomitalia.it[87.21.91.3]
    lost connection after DATA from host3-91-dynamic.21-87-r.retail.telecomitalia.it[87.21.91.3]
    lost connection after DATA from host3-91-dynamic.21-87-r.retail.telecomitalia.it[87.21.91.3]
    lost connection after DATA from host3-91-dynamic.21-87-r.retail.telecomitalia.it[87.21.91.3]
    lost connection after DATA from host3-91-dynamic.21-87-r.retail.telecomitalia.it[87.21.91.3]
    lost connection after DATA from host3-91-dynamic.21-87-r.retail.telecomitalia.it[87.21.91.3]
    lost connection after DATA from host3-91-dynamic.21-87-r.retail.telecomitalia.it[87.21.91.3]
    lost connection after DATA from host3-91-dynamic.21-87-r.retail.telecomitalia.it[87.21.91.3]
    lost connection after DATA from host3-91-dynamic.21-87-r.retail.telecomitalia.it[87.21.91.3]
    lost connection after DATA from host3-91-dynamic.21-87-r.retail.telecomitalia.it[87.21.91.3]
    lost connection after RCPT from Wimax-Ibague-190-70-12-41.orbitel.net.co[190.70.12.41]
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down lost connection after CONNECT from 201009015254.user.veloxzone.com.br[201.9.15.254]
    fatal: Queue report unavailable - mail system is down lost connection after RCPT from static-adsl-a-23-199.ipcom.comunitel.net[212.145.214.199]
    fatal: Queue report unavailable - mail system is down lost connection after RCPT from host64-71-dynamic.50-82-r.retail.telecomitalia.it[82.50.71.64]
    lost connection after DATA from unknown[92.80.67.157] lost connection after DATA from unknown[92.80.67.157] lost connection after DATA from 88-110-139-86.dynamic.dsl.as9105.com[88.110.139.86]
    lost connection after DATA from 88-110-139-86.dynamic.dsl.as9105.com[88.110.139.86]
    lost connection after DATA from 88-110-139-86.dynamic.dsl.as9105.com[88.110.139.86]
    lost connection after DATA from c93422d1.virtua.com.br[201.52.34.209]
    lost connection after DATA from unknown[68.153.21.194] lost connection after DATA from unknown[68.153.21.194]
    fatal: Queue report unavailable - mail system is down lost connection after DATA from nextnet-dhcp-s2-752.bivapr.net[74.206.194.240]
    fatal: Queue report unavailable - mail system is down lost connection after DATA from nextnet-dhcp-s2-752.bivapr.net[74.206.194.240]
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down
    A3A58303F49: requeued
    315D9303F44: requeued
    634237D23B4: requeued
    Requeued: 3 messages
    fatal: Queue report unavailable - mail system is down lost connection after DATA from unknown[78.83.139.134]
    fatal: Queue report unavailable - mail system is down lost connection after DATA from unknown[201.255.96.218] lost connection after DATA from unknown[201.255.96.218]
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down lost connection after DATA from unknown[190.49.226.84] lost connection after DATA from unknown[190.49.226.84] lost connection after DATA from cpe-76-180-237-143.buffalo.res.rr.com[76.180.237.143]
    fatal: Queue report unavailable - mail system is down lost connection after DATA from cpe-76-180-237-143.buffalo.res.rr.com[76.180.237.143]
    fatal: Queue report unavailable - mail system is down lost connection after DATA from unknown[190.182.44.16] lost connection after DATA from unknown[190.182.44.16] lost connection after DATA from unknown[190.182.44.16] lost connection after DATA from unknown[190.182.44.16] lost connection after CONNECT from 77-85-159-70.btc-net.bg[77.85.159.70]
    fatal: Queue report unavailable - mail system is down lost connection after DATA from 94-74.is.net.pl[82.115.94.74] lost connection after DATA from 94-74.is.net.pl[82.115.94.74] lost connection after DATA from 94-74.is.net.pl[82.115.94.74]
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down lost connection after DATA from acnk159.neoplus.adsl.tpnet.pl[83.10.164.159]

    lost connection after DATA from erg151.neoplus.adsl.tpnet.pl[83.20.100.151]
    lost connection after RCPT from 219-84-57-53-adsl-tpe.dynamic.so-net.net.tw[219.84.57.53]
    lost connection after DATA from erg151.neoplus.adsl.tpnet.pl[83.20.100.151]
    fatal: Queue report unavailable - mail system is down lost connection after DATA from erg151.neoplus.adsl.tpnet.pl[83.20.100.151]
    lost connection after DATA from unknown[189.1.232.186] lost connection after DATA from unknown[189.1.232.186] lost connection after DATA from unknown[189.1.232.186] lost connection after DATA from erg151.neoplus.adsl.tpnet.pl[83.20.100.151]
    lost connection after DATA from erg151.neoplus.adsl.tpnet.pl[83.20.100.151]
    lost connection after DATA from erg151.neoplus.adsl.tpnet.pl[83.20.100.151]
    fatal: Queue report unavailable - mail system is down lost connection after DATA from erg151.neoplus.adsl.tpnet.pl[83.20.100.151]
    lost connection after DATA from erg151.neoplus.adsl.tpnet.pl[83.20.100.151]
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down lost connection after RCPT from unknown[200.196.163.50]
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down lost connection after CONNECT from localhost[127.0.0.1] lost connection after DATA from 73.37.broadband9.iol.cz[90.176.37.73]
    fatal: Queue report unavailable - mail system is down lost connection after DATA from host84-144-dynamic.11-87-r.retail.telecomitalia.it[87.11.144.84]
    lost connection after DATA from host84-144-dynamic.11-87-r.retail.telecomitalia.it[87.11.144.84]
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down lost connection after DATA from gw.chosp.yar.ru[193.233.48.141] lost connection after DATA from gw.chosp.yar.ru[193.233.48.141] lost connection after DATA from gw.chosp.yar.ru[193.233.48.141] lost connection after DATA from gw.chosp.yar.ru[193.233.48.141] lost connection after DATA from unknown[200.52.74.1] lost connection after DATA from unknown[200.52.74.1]
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down lost connection after DATA from 82-38-149-106.cable.ubr01.roth.blueyonder.co.uk[82.38.149.106]
    lost connection after DATA from 82-38-149-106.cable.ubr01.roth.blueyonder.co.uk[82.38.149.106]
    fatal: Queue report unavailable - mail system is down lost connection after DATA from cm-85-152-196-115.telecable.es[85.152.196.115]
    lost connection after DATA from cm-85-152-196-115.telecable.es[85.152.196.115]
    lost connection after DATA from cm-85-152-196-115.telecable.es[85.152.196.115]
    lost connection after DATA from cm-85-152-196-115.telecable.es[85.152.196.115]
    lost connection after DATA from cm-85-152-196-115.telecable.es[85.152.196.115]
    lost connection after DATA from cm-85-152-196-115.telecable.es[85.152.196.115]
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down timeout after DATA from unknown[90.208.96.6]
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down lost connection after DATA from unknown[91.66.72.124] lost connection after DATA from unknown[91.66.72.124]
    fatal: Queue report unavailable - mail system is down lost connection after DATA from unknown[91.66.72.124] lost connection after DATA from unknown[211.105.174.250]
    fatal: Queue report unavailable - mail system is down lost connection after DATA from unknown[211.105.174.250] lost connection after DATA from host-89-228-249-94.olsztyn.mm.pl[89.228.249.94]
    lost connection after DATA from host-89-228-249-94.olsztyn.mm.pl[89.228.249.94]
    lost connection after DATA from unknown[211.105.174.250] lost connection after RCPT from unknown[190.54.93.79] lost connection after DATA from unknown[211.105.174.250] lost connection after DATA from host-12-46-96-123.beeline-online.net[12.46.96.123]
    fatal: Queue report unavailable - mail system is down lost connection after DATA from host-12-46-96-123.beeline-online.net[12.46.96.123]
    lost connection after RCPT from unknown[190.166.92.29]
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down lost connection after DATA from unknown[117.47.193.37] lost connection after DATA from unknown[117.47.193.37] lost connection after DATA from unknown[117.47.193.37] lost connection after CONNECT from unknown[117.47.193.37] lost connection after CONNECT from unknown[117.47.193.37] lost connection after RCPT from unknown[117.47.193.37] timeout after DATA from unknown[117.47.193.37] timeout after DATA from unknown[117.47.193.37]
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down
    fatal: Queue report unavailable - mail system is down lost connection after DATA from pool-72-90-55-182.atclnj.east.verizon.net[72.90.55.182]

    ---------------------- postfix End -------------------------

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