I have a user with a 25-MB quota on her box. Her box shows 72% full even though she's emptied her inbox, her junk folder, and her trash, and her sent folder has only about 2MB of data. No other folders.
Any clue (1) what's wrong and (2) how to fix it?
I should add I tried reindexing from the admin GUI with no success--that is, it reindexed successfully but did not change box size