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Thread: Long Folder List causing harsh load times?

  1. #1
    Join Date
    Mar 2007
    Regina, Sask.
    Rep Power

    Default Long Folder List causing harsh load times?

    Ok guys, sadly I need some help debugging lol ... I have 3 primary users/accounts on my server which has since been upgraded to a 3200Mhz and 1.5G RAM (the problem existed before I upgraded as well)

    Here's the issue ... only ONE user is having a problem loading the web client while at home (from work and other locations it seems to be fine). The only thing other than location that I can see different with her account is that she has a large (25+) folder list in her folders panel.

    The connection from home goes through a firewall (Just a simple Brazil Firewall) and all connections are proxied/nat'd to the net. I have other accounts on the same server and from the same workstation I have no issues at all (in other words we both try to log in from the same client machine ... hers takes forever to load or times out, mine pops up right away)

    This has happened on two separate workstations too ... the other one was a Linux box, this one is a iMac, both were running FireFox. I'm pretty sure it's NOT a Zimbra issue but I'd like to leverage the talent here lol ... or just in case it might be linked to Zimbra. I'm running out of things to check though ... also another thing that makes it wierd ... first it only progresses to being slow, if the workstation is rebooted, everything loads fine again???? but over time it gets slower and slower. I HATE rebooting to fix issues and the only issue she has is getting the mail client to load. I'm going to try clearing all her cache and see if that does anything but I'm looking for any handful of suggestions

    Thanks a ton


  2. #2
    Join Date
    Sep 2005
    Sunnyvale, CA
    Rep Power


    There is a known performance issue with large folder lists but it may or may not pertain to what your user is experiencing.. you be the judge:

    Bug 23526 - refresh block with large number of folders/searches is slow
    Bugzilla - Wiki - Downloads - Before posting... Search!

  3. #3
    Join Date
    Sep 2010
    Rep Power


    Sounds like my bug:
    Bug 57276 – IE8 and IE9 hang on large folder parsing

    if it is add to it please..

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