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Thread: folders displaying incorrect number of messages

  1. #1
    Join Date
    Jun 2007
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    Default folders displaying incorrect number of messages

    Hi,

    One of the user on my Zimbra system got only 1 email in the draft folder but the draft folder is displaying (12) email. Is there anyway I could fix this?

    Thanks,

    William

  2. #2
    Join Date
    May 2006
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    USA
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    Default

    Do they use a thick-client of any sort? (Is it set to 'mark as deleted' instead of 'move to trash' or 'delete immediately'?)
    EDIT:
    Connect with an IMAP client like Thunderbird > tools > account settings > server settings:
    -move to trash (and let the ZCS server take care of emptying trash or set a policy)
    or even:
    -compact/expunge/empty trash on exit
    Last edited by mmorse; 03-10-2008 at 07:42 PM.

  3. #3
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    Default

    Pic attached - I'm thinking it's just draft emails they created in another client that didn't get purged properly.
    Attached Images Attached Images

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