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Thread: imap connection can't see emails

  1. #1
    Join Date
    Feb 2008
    Rep Power

    Default imap connection can't see emails

    I have been using the server ever since the 5.0 was release. It was working great until I update from 5.02 to 5.04. I have a connection to another imap server. It looks like the imap folder structure has changed in the 5.04 version. When that change took place it also now doesn't allow me to see my mail, the problem is just like this bugzilla bug 26425. It's made the imap connection unusable and I use it all the time. Has anyone seen this problem with the server instead of with zimbra desktop? Where should I go from here? Here's some of the mailbox.log file

    SoapEngine - handler exception
    com.zimbra.common.service.ServiceException: system failure: A54 NO Mailbox does not exist
    at com.zimbra.common.service.ServiceException.FAILURE (
    at com.zimbra.cs.datasource.ImapImport.importData(Ima
    at com.zimbra.cs.datasource.DataSourceManager.importD ata(
    at com.zimbra.cs.service.mail.ImportData.handle(Impor
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:250)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:156)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:266)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(
    at org.mortbay.servlet.UserAgentFilter.doFilter(UserA
    at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:132)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se
    at org.mortbay.jetty.handler.ContextHandler.handle(Co
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(
    at org.mortbay.jetty.handler.HandlerCollection.handle (
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha
    at org.mortbay.jetty.handler.RewriteHandler.handle(Re
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha
    at org.mortbay.jetty.Server.handle(
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt
    at org.mortbay.jetty.HttpConnection$ ntent(
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec
    at org.mortbay.thread.BoundedThreadPool$ n(
    Caused by: javax.mail.MessagingException: A54 NO Mailbox does not exist;
    nested exception is:
    com.sun.mail.iap.CommandFailedException: A54 NO Mailbox does not exist
    at com.sun.mail.imap.IMAPFolder.getUIDValidity(IMAPFo
    at com.zimbra.cs.datasource.ImapImport.importData(Ima
    ... 32 more
    Caused by: com.sun.mail.iap.CommandFailedException: A54 NO Mailbox does not exist
    at com.sun.mail.iap.Protocol.handleResult(Protocol.ja va:328)
    at com.sun.mail.imap.protocol.IMAPProtocol.status(IMA
    at com.sun.mail.imap.IMAPFolder.getUIDValidity(IMAPFo
    ... 33 more

  2. #2
    Join Date
    Jan 2007
    Rep Power


    It looks like some kind of server error response of "A54 NO Mailbox does not exist".

    Could you provide more detailed IMAP trace? There is a localconfig key you can use to turn on debug trace of IMAP. Find the file /opt/zimbra/conf/localconfig.xml. Add the key javamail_imap_debug with value of "true". Then restart server. Afterwards you should see IMAP trace going into zmmailboxd.out. Thanks!

  3. #3
    Join Date
    Sep 2005
    Rep Power


    Better yet:
    $ zmlocalconfig -e javamail_imap_debug=true

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