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Thread: sever ajax problems

  1. #1
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    Default sever ajax problems

    All,
    I have upgraded a zimbra system in our sandbox environment. The upgrade was from 4.56 to 5.04. While i was finally able to get the account and email migrated successfully i can not get the ajax version to work for any of the pre existing users. However, when i create a new user it works perfectly!. Is there some ldap attributei am missing?

    any help appreciated.

  2. #2
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    What are the symptoms of 'not working' ?
    It could be a complex fault, or it could be something like a cookie or browser cache issue, try a forced refresh of the page (alt+f5) or try clearing the browser cache and cookies and try again.

    It may not work, but it's a quick check. If not, report on what's happening for the old users and that may help pinpoint the problem.

  3. #3
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    Sorry for not being more explicit. the symptoms of not working are simply that the screen hangs immediately when using the ajax client. if you swith the the html client it works perfectly.
    best Regards

  4. #4
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    Could you provide a sample zmprov ga user@domain.com output for one of the affected users & enable extra logging?
    Example: zmprov aal user@domain.com zimbra.soap debug and tail -f /opt/zimbra/log/mailbox.log while attempting to login to the AJAX client.

  5. #5
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    Quote Originally Posted by mmorse View Post
    zmprov aal user@domain.com zimbra.soap debug
    Hi Mike,

    What's the command for turning off debugging please?

    Recall, some of us will cut 'n paste... :-)

    All the best,
    Mark

  6. #6
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    getAllAccountLoggers(gaal) {server}
    getAccountLoggers(gal) {name@domain|id}
    addAccountLogger(aal) {name@domain|id} {logging-category} {debug|info|warn|error}
    removeAccountLogger(ral) {name@domain|id} {logging-category}

    So copy/paste for turning off would be:
    zmprov ral user@domain.com zimbra.soap

    If you want to do it across the board for everyone you can modify /opt/zimbra/conf/log4j.properties.in and append:
    logger.com.zimbra.soap=DEBUG
    Levels are FATAL, ERROR, WARN, INFO, DEBUG; see this section of the NE Guide.

    Here are some of the pre-defined categories:
    zimbra.misc
    zimbra.pop
    zimbra.imap
    zimbra.index
    zimbra.journal
    zimbra.lmtp
    zimbra.mailbox
    zimbra.account
    zimbra.replication
    zimbra.security
    zimbra.soap
    Last edited by mmorse; 11-06-2008 at 12:59 PM.

  7. #7
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    Perfect, thanks Mike!

    And thanks for the specific reference in the Admin Manual.

    Have a great weekend!
    Mark

  8. #8
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    Default trace of debug soap traffic from affected user

    MIke,
    Attached to this reply is a log from one of the affected users. I have cut out the sections where it listed the private emails and changed the domain names.

    Thanks for all the help
    Attached Files Attached Files

  9. #9
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    Well, the soap log is totally useless.

    Can you install firebug and look for errors?

  10. #10
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    Quote Originally Posted by jholder View Post
    Well, the soap log is totally useless.
    OK, I'll turn that debugging off then, thanks.

    Can you install firebug and look for errors?
    No firebug for Firefox3 Beta 5 yet... Would really prefer something server side if at all possible.

    All the best,
    Mark

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