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Thread: Internet Explorer Won't Log In

  1. #1
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    Default Internet Explorer Won't Log In

    Zimbra 5.0.4.

    I have a user who can no longer login to the AJAX client using Internet Explorer 7. We've cleared cookies and cache and temporary files through the browser.

    She can get to the login page, put in her username and password, and it starts to go to the AJAX page and then logs back out and she's back at the login page again.

    Firefox seems to work ok from her office, but she tried it at home and it's doing the same thing, so the AJAX client doesn't work at all from any browser at home.

    She can log in to the Standard(HTML) client just fine.

    Is there anything on the server that is getting cached that would do this to someone's account?

    Matt

  2. #2
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    Does the router/firewall at the users home have a proxy on it ?

  3. #3
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    I highly doubt it. This is not a technically savvy user, so I would imagine they just plug directly into their cable or DSL modem. I will ask to make sure though.

    Matt

  4. #4
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    When you say she "can no longer log in," what happened at the boundary point between the successful and unsuccessful logins? Did you do a Zimbra version upgrade?

    I ask because of the insanity of IE7 and certificate stores / certification authorities. Some threads have discussed issues with the upgraded Zimbra having a different name for its internal certificate authority even though the cert. itself may (or may not) have remained the same.

    I have seen IE7 just load a blank page instead of giving an error when something about a certificate has changed, and not just with Zimbra.

    I would suggest that you try clearing out the Zimbra settings from BOTH the certificate store AND the root cert. authority, and then re-installing the correct cert. and authority.
    Cheers,

    Dan

  5. #5
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    Or you could "upgrade" back to IE 6 . . .
    Cheers,

    Dan

  6. #6
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    If you copy the ca.pem file from the /opt/zimbra/conf/ca folder and rename it to ca.cer and then let windows install that certificate it will put it in the root store and IE6 and 7 will have no more problems with the self signed Zimbra certificate.

  7. #7
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    No Zimbra upgrade, I just used zmmailboxmove to move this users account to a new server, and after that it broke. I tried moving her back this morning, but she gets the same results on that server as well.

    Our servers have official certs, not self-signed.

    I found this post...seems related...
    http://www.zimbra.com/forums/adminis...t-login-2.html

    I've opened a ticket with Zimbra...per John's recommendation...so we'll see where that goes.

    Matt

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