I couldn't find any information about this, but maybe someone of you could help me...
If I'm in the conversation view and the conversations are collapsed the 'From' column shows a list of first names. This is quite nice, however in German businesses it isn't very common to address customers by their first names, therefore it would be much nicer for us to have the last names shown there.
Does anyone know how to to this? Any help would be very much appreciated.