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Thread: [SOLVED] Message Queue Display Error

  1. #1
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    Exclamation [SOLVED] Message Queue Display Error

    Message:system failure: exception during auth {RemoteManager;zmail.example.com->zimbra@zmail.example.com:22}
    Error code:service.FAILURE Method: GETMailQueueInfoRequest
    Details:soap:Receiver


    Hi,

    This is the message I get anytime I logged on to the Administration console to view message Queue.
    Could anyone help me?
    Last edited by emmaylots; 05-26-2008 at 04:57 AM. Reason: Correction

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    Take a look at this article: Mail Queue Monitoring - Zimbra :: Wiki you probably need to regenerate the keys.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
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    Exclamation Still on it


    zimbra@zmail:~$ ssh -i .ssh/zimbra_identity -o strictHostKeyChecking=no zimbra@zmail.example.com
    ssh: connect to host zmail.example.com port 22: Connection refused
    zimbra@zmail:~$ AllowUsers admin zimbra
    -bash: AllowUsers: command not found
    zimbra@zmail:~$ zmsshkeygen
    Generating public/private dsa key pair.
    Your identification has been saved in /opt/zimbra/.ssh/zimbra_identity.
    Your public key has been saved in /opt/zimbra/.ssh/zimbra_identity.pub.
    The key fingerprint is:
    02:df:56:6a:bb:03:8f:4b:76:bf:38:fd:18:43:17:3d zmail.example.com
    ERROR: service.FAILURE (system failure: getDirectContext) (cause: javax.naming.CommunicationException zmail.example.com:389)
    zimbra@zmail:~$ zmupdateauthkeys
    ERROR: service.FAILURE (system failure: getDirectContext) (cause: javax.naming.CommunicationException zmail.example.com:389)
    Updating /opt/zimbra/.ssh/authorized_key



    Thanks,
    I'm currently running it on Ubuntu 7.10, I checked but there was no /var/log/secure . I have regenerated the keys, but it gives me errors as displayed above,
    I have also enabled the zimbra user account.
    I also tried verifying sshd configuration, but received this error: Warning: Identity file .ssh/zimbra_identity not accessible: No such file or directory.
    What do I do next
    Last edited by emmaylots; 05-26-2008 at 07:09 AM. Reason: Correction

  4. #4
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by emmaylots View Post

    zimbra@zmail:~$ ssh -i .ssh/zimbra_identity -o strictHostKeyChecking=no zimbra@zmail.example.com
    ssh: connect to host zmail.example.com port 22: Connection refused
    That would imply that the ssh daemon isn't running, is it?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
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    Smile SSH now running

    I found out that ssh wasn't installed in the first place, so I installed it and it's now running. I further confirmed by scanning all ports on my machine that port 22 was open.
    Then I followed the steps outlined at:
    Mail Queue Monitoring - Zimbra :: Wiki
    It worked out fine.
    Thanks everyone.

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