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Thread: Missing URL in multipart message

  1. #1
    Join Date
    Mar 2007
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    Default Missing URL in multipart message

    We use RT here at the office for ticketing/support. I noticed something today after the upgrade to 5.0.6 that didn't seem quite right. Every ticket that comes in from a user has a URL to the ticket in the system for easy clicking, but that URL has suddenly disappeared.

    The system sends the requests as multipart/mixed and Zimbra seems to be trying to interpret part of the text/plain as text/html. For whatever reason, the URL was configured to display like this:

     Ticket <URL: >
    So the only thing I can assume is that it's seeing those < and >, and treating it like an HTML tag, albeit an invalid one, which makes it not display at all. When I remove those 2 characters, the URL appears just fine, and is picked up by the zimlet. I've re-configured our RT to get around this, but it may affect other things at some point as well.

    This is an example of the email that it sends (headers partially stripped):

    Content-type: multipart/mixed; boundary="----------=_1213034016-26684-0"
    This is a multi-part message in MIME format...
    Content-Type: text/plain; charset="utf-8"
    Content-Transfer-Encoding: 8bit
    Mon Jun 09 12:53:36 2008: Request 1244 was acted upon.
    Transaction: Ticket created by
           Queue: Helpdesk
         Subject: Zimbra Question
           Owner: Nobody
          Status: new
     Ticket <URL: >
    User asked something about Zimbra.
    Content-Type: text/html; charset="utf-8"
    Content-Disposition: inline
    Content-Transfer-Encoding: 7bit
    RT-Attachment: 1244/18385/11692
    <html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Arial; font-size: 10pt; color: #000000'>User asked something about Zimbra.<br><br></div></body></html>
    Has anyone seen anything like this? I can repro this easily by sending that message (not from a real client of course, just sending it with scripts)

  2. #2
    Join Date
    Oct 2006
    Rep Power


    I've got the exact same thing here running 5.0.6 and RT. In this context are the symbols called greater than and less than? I'm going to take a look at the bug db to see if I can find anything on it.

  3. #3
    Join Date
    Oct 2006
    Rep Power

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