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Thread: [SOLVED] parts_decode_ext error

  1. #1
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    Default [SOLVED] parts_decode_ext error

    Hello everyone!

    I have just found this error on a Zimbra 5.0.6 Open Source Edition running on Debian Etch 32 bits:

    2008-06-19 18:29:03 deferred (host 127.0.0.1[127.0.0.1] said: 451 4.5.0 Error in processing, id=29874-14, parts_decode_ext FAILED: file(1) utility (/usr/bin/file) error: run_command (open pipe): Can't fork at /opt/zimbra/zimbramon/lib/i486-linux-gnu-thread-multi/IO/File.pm line 188.

    It appears several times in the mail that the admin account receives every day.

    Any hints?

    The file command is there, and I am quite sure that all the necessary libraries were installed. Here you are the list of extra packages that I installed on a standard system before I installed Zimbra:

    curl sudo libidn11 fetchmail libgmp3c2 libxml2 libstdc++5 libstdc++6 openssl libltd13 libssl0.9.7 libdb3 libexpat1 file libltdl3 libio-socket-ssl-perl libmail-imapclient-perl libmail-pop3client-perl libpcre3 file psmisc

    Thanks in advance.
    Jaume Sabater
    http://linuxsilo.net/

    "Ubi sapientas ibi libertas"

  2. #2
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    Default zmdumpenv

    By the way:

    Code:
    $ zmdumpenv
    ----------------
    20080620091836
    ----------------
    uid=1001(zimbra) gid=1001(zimbra) groups=4(adm),5(tty),1001(zimbra),1002(postfix)
    ----------------
    Linux zimbra.linuxsilo.net 2.6.24.5-xenU #1 SMP Wed Apr 23 16:49:03 EDT 2008 i686 GNU/Linux
    ----------------
    zimbra.linuxsilo.net
    ----------------
    zimbra.linuxsilo.net
    ----------------
    zimbra.linuxsilo.net    A       92.48.122.79
    ----------------
    DEBIAN4.0
    ----------------
    Filesystem            Size  Used Avail Use% Mounted on
    /dev/xvda1            4.0G  2.1G  1.9G  53% /
    tmpfs                 251M     0  251M   0% /lib/init/rw
    tmpfs                 251M     0  251M   0% /dev/shm
    ----------------
    eth0      Link encap:Ethernet  HWaddr AA:00:B6:0A:56:A3  
              inet addr:92.48.122.79  Bcast:92.48.122.127  Mask:255.255.255.192
              inet6 addr: fe80::a800:b6ff:fe0a:56a3/64 Scope:Link
              UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
              RX packets:3087885 errors:0 dropped:0 overruns:0 frame:0
              TX packets:313667 errors:0 dropped:0 overruns:0 carrier:0
              collisions:0 txqueuelen:1000 
              RX bytes:702976760 (670.4 MiB)  TX bytes:63445203 (60.5 MiB)
              Interrupt:10 
    
    lo        Link encap:Local Loopback  
              inet addr:127.0.0.1  Mask:255.0.0.0
              inet6 addr: ::1/128 Scope:Host
              UP LOOPBACK RUNNING  MTU:16436  Metric:1
              RX packets:1105897 errors:0 dropped:0 overruns:0 frame:0
              TX packets:1105897 errors:0 dropped:0 overruns:0 carrier:0
              collisions:0 txqueuelen:0 
              RX bytes:432871007 (412.8 MiB)  TX bytes:432871007 (412.8 MiB)
    
    ----------------
    /opt/zimbra/bin/zmdumpenv: line 47: rpm: command not found
    ----------------
    total 180
    lrwxrwxrwx  1 zimbra zimbra   29 Jun 17 17:53 amavisd -> /opt/zimbra/amavisd-new-2.5.4
    drwxr-xr-x  4 zimbra zimbra 4096 Jun 17 17:53 amavisd-new-2.5.4
    drwxr-xr-x  6 zimbra zimbra 4096 Jun 17 17:53 aspell-0.60.6
    drwxr-xr-x  2 zimbra zimbra 4096 Jun 17 17:52 backup
    drwxr-xr-x  2 root   root   4096 Jun 17 17:52 bin
    lrwxrwxrwx  1 zimbra zimbra   23 Jun 17 17:53 clamav -> /opt/zimbra/clamav-0.93
    drwxr-xr-x 10 root   root   4096 Jun 17 17:53 clamav-0.93
    drwxr-xr-x  7 zimbra zimbra 4096 Jun 20 09:17 conf
    -rw-------  1 root   root   1906 Jun 17 17:55 config.6706
    drwxr-xr-x  2 zimbra zimbra 4096 Jun 17 17:52 contrib
    drwxr-xr-x  2 zimbra zimbra 4096 Jun 17 17:53 convertd
    lrwxrwxrwx  1 zimbra zimbra   23 Jun 17 17:52 curl -> /opt/zimbra/curl-7.17.0
    drwxr-xr-x  6 zimbra zimbra 4096 Jun 17 17:52 curl-7.17.0
    lrwxrwxrwx  1 zimbra zimbra   32 Jun 17 17:52 cyrus-sasl -> /opt/zimbra/cyrus-sasl-2.1.22.3z
    drwxr-xr-x  8 root   zimbra 4096 Jun 17 17:52 cyrus-sasl-2.1.22.3z
    drwxr-xr-x  5 zimbra zimbra 4096 Jun 17 17:53 data
    drwxr-xr-x  3 zimbra zimbra 4096 Jun 20 09:16 db
    drwxr-xr-x  2 zimbra zimbra 4096 Jun 17 17:52 doc
    lrwxrwxrwx  1 zimbra zimbra   23 Jun 17 17:53 dspam -> /opt/zimbra/dspam-3.8.0
    drwxr-xr-x  7 root   root   4096 Jun 17 17:53 dspam-3.8.0
    drwxr-xr-x  2 zimbra zimbra 4096 Jun 17 17:53 fbqueue
    lrwxrwxrwx  1 zimbra zimbra   25 Jun 17 17:52 heimdal -> /opt/zimbra/heimdal-1.0.2
    drwxr-xr-x  6 zimbra zimbra 4096 Jun 17 17:52 heimdal-1.0.2
    lrwxrwxrwx  1 zimbra zimbra   23 Jun 17 17:53 httpd -> /opt/zimbra/httpd-2.2.8
    drwxr-xr-x 15 root   root   4096 Jun 17 17:53 httpd-2.2.8
    drwxr-xr-x  3 zimbra zimbra 4096 Jun 17 19:43 index
    lrwxrwxrwx  1 zimbra zimbra   23 Jun 17 17:52 java -> /opt/zimbra/jdk1.5.0_15
    drwxr-xr-x  7 zimbra zimbra 4096 Jun 17 17:52 jdk1.5.0_15
    lrwxrwxrwx  1 zimbra zimbra   23 Jun 17 17:53 jetty -> /opt/zimbra/jetty-6.1.5
    drwxr-xr-x 11 root   root   4096 Jun 17 17:53 jetty-6.1.5
    drwxr-xr-x  5 root   root   4096 Jun 17 17:52 lib
    drwxr-xr-x  4 root   root   4096 Jun 17 17:52 libexec
    drwxr-xr-x  2 zimbra zimbra 4096 Jun 20 09:18 log
    drwxr-xr-x  4 zimbra zimbra 4096 Jun 17 17:53 logger
    lrwxrwxrwx  1 zimbra zimbra   23 Jun 17 17:53 mailboxd -> /opt/zimbra/jetty-6.1.5
    lrwxrwxrwx  1 zimbra zimbra   60 Jun 17 17:53 mysql -> /opt/zimbra/mysql-standard-5.0.51a-pc-linux-gnu-i686-glibc23
    drwxr-xr-x  9 root   root   4096 Jun 17 17:53 mysql-standard-5.0.51a-pc-linux-gnu-i686-glibc23
    drwxr-xr-x 10 root   root   4096 Jun 17 17:53 net-snmp-5.4.1
    lrwxrwxrwx  1 zimbra zimbra   30 Jun 17 17:52 openldap -> /opt/zimbra/openldap-2.3.41.7z
    drwxr-xr-x 10 root   root   4096 Jun 17 17:52 openldap-2.3.41.7z
    lrwxrwxrwx  1 zimbra zimbra   36 Jun 17 17:52 openldap-clibs -> /opt/zimbra/openldap-clibs-2.3.41.7z
    drwxr-xr-x  3 root   root   4096 Jun 17 17:52 openldap-clibs-2.3.41.7z
    drwxr-xr-x  4 zimbra zimbra 4096 Jun 17 21:51 openldap-data
    lrwxrwxrwx  1 zimbra zimbra   26 Jun 17 17:52 openssl -> /opt/zimbra/openssl-0.9.8g
    drwxr-xr-x  6 zimbra zimbra 4096 Jun 17 17:52 openssl-0.9.8g
    lrwxrwxrwx  1 root   root     28 Jun 17 17:53 postfix -> /opt/zimbra/postfix-2.4.7.5z
    drwxr-xr-x  6 root   root   4096 Jun 17 17:53 postfix-2.4.7.5z
    drwxr-xr-x  3 zimbra zimbra 4096 Jun 20 09:15 redolog
    lrwxrwxrwx  1 zimbra zimbra   30 Jun 17 17:52 sleepycat -> /opt/zimbra/sleepycat-4.2.52.6
    drwxr-xr-x  6 root   root   4096 Jun 17 17:52 sleepycat-4.2.52.6
    lrwxrwxrwx  1 zimbra zimbra   26 Jun 17 17:53 snmp -> /opt/zimbra/net-snmp-5.4.1
    drwxr-xr-x  5 zimbra zimbra 4096 Jun 17 17:55 ssl
    drwxr-xr-x  4 zimbra zimbra 4096 Jun 17 19:43 store
    lrwxrwxrwx  1 zimbra zimbra   27 Jun 17 17:52 tcmalloc -> /opt/zimbra/tcmalloc-0.95.1
    drwxr-xr-x  7 zimbra zimbra 4096 Jun 17 17:52 tcmalloc-0.95.1
    drwxr-xr-x  3 zimbra zimbra 4096 Jun 17 17:53 wiki
    drwxr-xr-x  6 root   root   4096 Jun 17 17:52 zimbramon
    drwxr-xr-x  2 zimbra zimbra 4096 Jun 17 17:53 zimlets
    drwxr-xr-x  2 zimbra zimbra 4096 Jun 17 17:53 zimlets-admin-extra
    drwxr-xr-x  2 zimbra zimbra 4096 Jun 17 17:53 zimlets-experimental
    drwxr-xr-x  2 zimbra zimbra 4096 Jun 17 17:53 zimlets-extra
    drwxr-xr-x  6 zimbra zimbra 4096 Jun 20 01:00 zmstat
    ----------------
     09:18:37 up 2 days, 16:49,  2 users,  load average: 0.32, 0.31, 0.22
    ----------------
    512992 KB
    ----------------
    ----------------
    FREE total used free shared buffers cached Mem: 500 476 24 0 3 138 -/+ buffers/cache: 335 165 Swap: 127 2 125 KB
    ----------------
    ----------------
    127.0.0.1 localhost
    92.48.122.79 zimbra.linuxsilo.net
    ----------------
    search zimbra.linuxsilo.net
    nameserver 217.112.88.90
    nameserver 217.112.87.147
    nameserver 217.112.88.10
    ----------------
    # /etc/nsswitch.conf
    #
    # Example configuration of GNU Name Service Switch functionality.
    # If you have the `glibc-doc-reference' and `info' packages installed, try:
    # `info libc "Name Service Switch"' for information about this file.
    
    passwd:         compat
    group:          compat
    shadow:         compat
    
    hosts:          files dns
    networks:       files
    
    protocols:      db files
    services:       db files
    ethers:         db files
    rpc:            db files
    
    netgroup:       nis
    ----------------
    ----------------
    lrwxrwxrwx 1 root root     18 Jun 17 17:45 /usr/lib/libstdc++.so.5 -> libstdc++.so.5.0.7
    -rw-r--r-- 1 root root 737624 Jan  3  2007 /usr/lib/libstdc++.so.5.0.7
    lrwxrwxrwx 1 root root     18 Apr 11  2007 /usr/lib/libstdc++.so.6 -> libstdc++.so.6.0.8
    -rw-r--r-- 1 root root 909044 Dec 10  2006 /usr/lib/libstdc++.so.6.0.8
    ----------------
    Last edited by jsabater; 06-20-2008 at 01:21 AM.
    Jaume Sabater
    http://linuxsilo.net/

    "Ubi sapientas ibi libertas"

  3. #3
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    Default

    I believe that installing the packages libgetopt-mixed-perl and libmime-explode-perl solved the problem. I'll post here when I have confirmation.
    Jaume Sabater
    http://linuxsilo.net/

    "Ubi sapientas ibi libertas"

  4. #4
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    Default Solved

    Just to confirm to you all that installing these two packages solved the problem.
    Jaume Sabater
    http://linuxsilo.net/

    "Ubi sapientas ibi libertas"

  5. #5
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    Default

    For how long does it resolv the issue?
    Jaume Sabater
    http://linuxsilo.net/

    "Ubi sapientas ibi libertas"

  6. #6
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    Default

    I am running 5.0.8 on Ubuntu 6.06 and it did not fix this issue for me
    however restarting the daemon seems to solve the issue temporarily

  7. #7
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    Default

    how did you manage to respond to me 3 minutes before i posted??

    not sure yet, but i'd say 24-36h...

  8. #8
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    Default SOLVED -- Just Install the FILE Utility

    Installing the "file" utility solved the error:
    apt-get install file

    Restart zimbra process:
    su - zimbra -c "zmcontrol stop"

    su - zimbra -c "zmcontrol start"

    Have a Nice Day!!
    YMJ

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