We have ~ 400 accounts in Zimbra that all authenticate against Active Directory.
1 new account is unable to authenticate. I can use the AD auth to log into another service (terminal server) but it won't connect to Zimbra. Keeps giving a bad username/password message.
The only message I can find is from audit.log:
2008-06-23 10:21:17,275 WARN [http-443-Processor34] [ip=<SNIPPED>;ua=ZimbraWebClient - FF3.0 (Win)/undefined;] security - cmd=Auth; account=ACCOUNTNAME; protocol=soap; error=authentication failed for ACCOUNTNAME;
I've checked all the settings in Zimbra and Active Directory and I've recreated the account in Zimbra. Recreating the account in Active Directory isn't an option.
I did find a bug report: Bug 16933 – AD Authentication Not working for some users
Which sounds like the same problem I'm having, but I can't find a solution anywhere.
Any suggestions on fixing this or troubleshooting it further?
Our version is: Release 4.5.6_GA_1024.RHEL4_20070627170556 RHEL4 NETWORK edition