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Thread: Internal Server Error - 1 user only?

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  1. #1
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    Exclamation Internal Server Error - 1 user only?

    I have 1 (yes, only 1) user account on our Zimbra system that keeps on getting a very generic Internal Server Error message when they try to log in via the Zimbra web interface.

    I have eliminated the client machine / browser software as i am able to reproduce the results consistently on multiple platforms, etc.

    We are running Zimbra v5.0.5 FOSS 64-bit edition.

    We are able to retrieve mail for this faulty account via secure IMAP, which indicates that the mail store is still OK. The web interface access remains broken.

    I have poked around in some log files but I cannot seem to find anything related to this issue. Specifically which log files should I be looking in to help troubleshoot this error?

    Has anyone else ran into this issue in the past? Any insight is greatly appreciated!

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    How about a copy of the error message? Which operating system? Do you have the correct DNS A & MX records plus a valid /etc/hosts file? Any firewall or SELinux enabled?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
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    Quote Originally Posted by phoenix View Post
    How about a copy of the error message? Which operating system? Do you have the correct DNS A & MX records plus a valid /etc/hosts file? Any firewall or SELinux enabled?
    Error message:
    Internal Server Error
    The server has encountered an internal error.

    We are running Zimbra on SLES 10 SP1. Our DNS records and /etc/hosts file are fine. We have about 30,000 users on our complete setup. Every account works fine except for this one exception. For troubleshooting purposes we have disabled the firewall and tested but to no avail.

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