Page 1 of 2 12 LastLast
Results 1 to 10 of 11

Thread: Inbox unread count wrong

  1. #1
    Join Date
    Jan 2008
    Location
    Auckland, New Zealand
    Posts
    14
    Rep Power
    7

    Default Inbox unread count wrong

    I'm running Zimbra 5.0.0_RC1_1538.DEBIAN4.0 and have a problem with one account (mine!) where the unread count on Inbox is persistently 1 greater than the actual count. "Mark all as read" leaves the unread count at 1.

    This is not an Ajax problem -- Squirrelmail running over the same imap service reports the same count.

    Any suggestions gratefully received.

    Ross

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
    Join Date
    Sep 2005
    Location
    Vannes, France
    Posts
    23,587
    Rep Power
    58

    Default

    You shouldn't be running the RC1 version, upgrade to a current GA release (currently 5.0.7).
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    Join Date
    Jan 2008
    Location
    Auckland, New Zealand
    Posts
    14
    Rep Power
    7

    Default Inbox unread message count still off by 1

    OK, so now that there's a Debian 5.0 AMD64 release, I've upgraded to that -- the package is zcs-6.0.1_GA_1816.DEBIAN5_64.20090911184141.tgz

    My Inbox unread message count is still greater by 1 than the true count.

    Emptying Trash [ see K-State Zimbra tips and tricks ] didn't fix it.

    Connecting through imap with Thunderbird and compacting Inbox didn't fix it.

    Any other suggestions?

  4. #4
    Join Date
    Nov 2006
    Location
    UK
    Posts
    8,017
    Rep Power
    24

    Default

    Re-index the mailbox from the Admin GUI.

  5. #5
    Join Date
    Jan 2008
    Location
    Auckland, New Zealand
    Posts
    14
    Rep Power
    7

    Default

    Thanks for the suggestion. Tried reindexing - didn't fix it.

  6. #6
    Join Date
    Nov 2006
    Location
    UK
    Posts
    8,017
    Rep Power
    24

    Default

    Can you try expunging the account ?

  7. #7
    Join Date
    Jan 2008
    Location
    Auckland, New Zealand
    Posts
    14
    Rep Power
    7

    Default

    Quote Originally Posted by uxbod View Post
    Can you try expunging the account ?
    No, it's mine!
    I have considered creating a temporary account, copying the 0.9GB of mail to it with imapsync, expunging and recreating the affected account, and imapsyncing the mail bac. I'm looking for a less indirect solution if anybody has one.
    Ideal would be something like:
    zmmailbox . . . setUnreadcount=0
    but I can't find any such command.

  8. #8
    phoenix is offline Zimbra Consultant & Moderator
    Join Date
    Sep 2005
    Location
    Vannes, France
    Posts
    23,587
    Rep Power
    58

    Default

    Quote Originally Posted by drb View Post
    No, it's mine!
    Expunge means to remove messages marked as deleted (from an IMAP account) it's also known as 'compact' the folder(s).
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  9. #9
    Join Date
    Jan 2008
    Location
    Auckland, New Zealand
    Posts
    14
    Rep Power
    7

    Default

    Quote Originally Posted by phoenix View Post
    Expunge means to remove messages marked as deleted (from an IMAP account) it's also known as 'compact' the folder(s).
    Oh, sorry -- yes I've tried that (compact with Thunderbird as others have described). Didn't fix it.

  10. #10
    Join Date
    Nov 2006
    Location
    UK
    Posts
    8,017
    Rep Power
    24

    Default

    Do you have any sub-folders of the Inbox or are they all in the single folder ?

Similar Threads

  1. Wrong "unread" count for Drafts
    By ajayrockrock in forum Users
    Replies: 6
    Last Post: 04-24-2009, 07:53 AM
  2. Incorrect unread email count for folder
    By kristian.penno in forum Administrators
    Replies: 10
    Last Post: 06-03-2007, 08:11 PM
  3. Get inbox count via rest or soap interface
    By Dirk in forum Developers
    Replies: 10
    Last Post: 03-22-2007, 07:51 AM
  4. inbox unread items after import
    By sasha in forum Administrators
    Replies: 2
    Last Post: 10-10-2006, 02:22 PM
  5. Inbox unread message count is wrong
    By dhallweb in forum Administrators
    Replies: 6
    Last Post: 08-26-2006, 01:03 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •