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Thread: Missing emails from sent folder

  1. #1
    Join Date
    Mar 2007
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    Default Missing emails from sent folder

    I have a user who has random messages come up missing from his sent folder. Sometimes they will not appear immediately after sending them, then reappear hours later. Other times the message will be there and then disappear later, only to be shown again later. This happens on both his home computer and work computer running mail.app and also on his iPhone. We've verified that the filesystem on his computers are well and also rebuilt the message database in mail.app following the instructions in Apple support at Mail 2.0 Help: Messages can't be displayed or are incomplete or garbled


    Our server is running 5.0.8 and doesn't display this issue with any other users. What else can I troubleshoot to determine the cause of this?

  2. #2
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    May 2008
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    Park City, KS
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    Do they also disappear if you check the webmail client?

  3. #3
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    Yes. The last report from this user stated that the message reappeared, only the message was copied into his 'drafts' folder as well.

  4. #4
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    May 2008
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    Just to ask, is the user sure no one else has access to his mailbox? Could someone else be logged into his mailbox and messing with things?

    Just trying to think of things that could be easily overlooked.

    Would it be possible to delete and recreate that user's account?

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