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Thread: 5.0.10 upgrade problem

  1. #1
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    Default 5.0.10 upgrade problem

    After upgrading I'm now getting errors while sending mail:

    msg: system failure: MessagingException
    code: service.FAILURE
    method: SendMsgRequest
    detail: soap:Receiver
    trace: btpool0-16:1223480041691:ea3219b26e9c53c3

    Anyone know what that means?

  2. #2
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    Default

    Also in my logs I see :

    Soap
    Engine - handler exception
    com.zimbra.common.service.ServiceException: system failure: MessagingException
    ExceptionId:btpool0-31:1223481250977:ea3219b26e9c53c3
    Code:service.FAILURE
    at com.zimbra.common.service.ServiceException.FAILURE (ServiceException.j
    ava:253)
    at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:330)
    at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:118)
    at com.zimbra.cs.service.mail.SendMsg.doSendMessage(S endMsg.java:189)
    at com.zimbra.cs.service.mail.SendMsg.handle(SendMsg. java:154)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:411)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:268)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:160)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:269)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:189)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487
    )
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(Servlet
    Handler.java:1093)
    at org.mortbay.servlet.UserAgentFilter.doFilter(UserA gentFilter.java:81)
    at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter .java:132)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(Servlet
    Handler.java:1084)
    at org.mortbay.jetty.servlet.ServletHandler.handle(Se rvletHandler.java:3
    60)
    at org.mortbay.jetty.security.SecurityHandler.handle( SecurityHandler.jav
    a:216)
    at org.mortbay.jetty.servlet.SessionHandler.handle(Se ssionHandler.java:1
    81)
    at org.mortbay.jetty.handler.ContextHandler.handle(Co ntextHandler.java:7
    16)
    at org.mortbay.jetty.webapp.WebAppContext.handle(WebA ppContext.java:406)
    at org.mortbay.jetty.handler.ContextHandlerCollection .handle(ContextHand
    lerCollection.java:211)
    at org.mortbay.jetty.handler.HandlerCollection.handle (HandlerCollection.
    java:114)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:1
    39)
    at org.mortbay.jetty.handler.rewrite.RewriteHandler.h andle(RewriteHandle
    r.java:350)
    at org.mortbay.jetty.handler.HandlerWrapper.handle(Ha ndlerWrapper.java:1
    39)
    at org.mortbay.jetty.Server.handle(Server.java:313)
    at org.mortbay.jetty.HttpConnection.handleRequest(Htt pConnection.java:50
    6)
    at org.mortbay.jetty.HttpConnection$RequestHandler.co ntent(HttpConnectio
    n.java:844)
    at org.mortbay.jetty.HttpParser.parseNext(HttpParser. java:644)
    at org.mortbay.jetty.HttpParser.parseAvailable(HttpPa rser.java:205)
    at org.mortbay.jetty.HttpConnection.handle(HttpConnec tion.java:381)
    at org.mortbay.io.nio.SelectChannelEndPoint.run(Selec tChannelEndPoint.ja
    va:396)
    at org.mortbay.thread.BoundedThreadPool$PoolThread.ru n(BoundedThreadPool
    .java:442)
    Caused by: com.zimbra.cs.mailbox.MailSender$SafeMessagingExce ption: Read timed o
    ut; chained exception is:
    java.net.SocketTimeoutException: Read timed out
    at com.sun.mail.smtp.SMTPTransport.readServerResponse (SMTPTransport.java
    :1598)
    at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTra nsport.java:1356)
    at com.sun.mail.smtp.SMTPTransport.protocolConnect(SM TPTransport.java:39
    9)
    at javax.mail.Service.connect(Service.java:275)
    at javax.mail.Service.connect(Service.java:156)
    at javax.mail.Service.connect(Service.java:105)
    at javax.mail.Transport.send0(Transport.java:168)
    at javax.mail.Transport.send(Transport.java:98)
    at com.zimbra.cs.mailbox.MailSender.sendMessage(MailS ender.java:535)
    at com.zimbra.cs.mailbox.MailSender.sendMimeMessage(M ailSender.java:253)
    ... 33 more

  3. #3
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    Default

    Issue is fixed with the help of Zimbra support.
    - Irfan




  4. #4
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    Default

    So, what was the fix? Care to share??

  5. #5
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    The ca directory contained extra links to different certificates. This seemed to not bother 5.0.9 but under 5.0.10 postfix has a fit if there are more then 3 files in that directory. Check out Error (MTA): Unable to set STARTTLS - Zimbra :: Wiki.

    As per support instructions the fix was:

    1) Clear all the contents of the /opt/zimbra/conf/ca directory by backing them up
    somewhere on disk.
    2) Copy the /opt/zimbra/ssl/zimbra/commercial/commercial.key /opt/zimbra/conf/ca/ca.key
    3) Copy /opt/zimbra/ssl/zimbra/commercial/commercial.crt /opt/zimbra/conf/ca/ca.pem
    4) Create the hash value
    ln -f -s ca.pem /opt/zimbra/conf/ca/`openssl x509 -hash -noout -in
    /opt/zimbra/conf/ca/ca.pem`.0
    5) Chmod 644 /opt/zimbra/conf/ca/*
    6) Restart the zmcontrol

  6. #6
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    Default

    So is this likely to happen with everyone that upgrades to 5.0.10?

  7. #7
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    Default How about some suggestions?

    Quote Originally Posted by Vladimir View Post
    The ca directory contained extra links to different certificates. This seemed to not bother 5.0.9 but under 5.0.10 postfix has a fit if there are more then 3 files in that directory. Check out Error (MTA): Unable to set STARTTLS - Zimbra :: Wiki.
    Sounds like I'm in for fun.
    in /opt/zimbra/ssl/zimbra/commercial i have;
    Code:
    commercial_ca.crt
    commercial.crt
    commercial.csr
    commercial.key
    And yes they are GoDaddy certificates

    and in /opt/zimbra/conf;
    Code:
    219d9499.0 -> commercial_ca.pem
    67504c4f.0 -> ca.pem
    97552d04.0 -> commercial_ca_2.pem
    bcdd5959.0 -> commercial_ca_3.pem
    ca.key
    ca.pem
    commercial_ca_1.pem
    commercial_ca_2.pem
    commercial_ca_3.pem
    commercial_ca.pem
    all with timestamps of the upgrade to 5.0.9
    Last edited by jrefl5; 10-09-2008 at 11:43 AM. Reason: Clean up

  8. #8
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    Question Bump

    Any ideas, documentation on what I need to do prior to upgrade to 5.0.10, or do I just wait for a later update?

  9. #9
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    Default

    Well the fix is fairly simple and quick. My guess is that if you do your upgrade, and follow the fix steps it should only add a couple of minutes to the whole process.

  10. #10
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    Vladimir,
    The problem is that I will still have more that 3 files in /opt/zimbra/conf/ca, because GoDaddy cirts need the crt they issue, and their crt, which do I copy to .pem, or do I copy both to .pem files?
    If both then I end up with 1 .key, 2 .pem , and links to one or both .pem files that comes to 5 files.

    The problem is in part due to the way that GoDaddy issued their certificates, and the way Zimbra handles them.

    james

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