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Thread: User login issue - IE

  1. #1
    Join Date
    Aug 2008
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    Brisbane, Australia
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    Default User login issue - IE

    Hi we have just gone live with ZCS today with 150 odd users.

    One user has been logged in fine until he says he got disconnected, now he is having trouble getting back in with Internet Explorer showing the attached error.

    It's only happening to him. We have tried clearing temp files etc and tried other PC's but no go.

    Any ideas?

    EDIT: the option of loading the HTML client does work, but the issue must be AJAX related?
    Attached Images Attached Images
    Last edited by sdrury; 11-02-2008 at 08:38 PM.

  2. #2
    Join Date
    Nov 2006
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    Default

    For that user go into the admin console and try re-indexing their account. Its a long shot but perhaps something got messed up when they were disconnected.

  3. #3
    Join Date
    Aug 2008
    Location
    Brisbane, Australia
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    Default

    Thanks uxbod - will give that a go.
    If that fails I will look at deleteing his account and reinstating it.

    Regards,
    Sean.

  4. #4
    Join Date
    Aug 2008
    Location
    Brisbane, Australia
    Posts
    168
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    Default

    Reindex didn't work so will revert to removing the mailbox and reinstating it.

    Regards,
    Sean.

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