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Thread: Internet Explorer waits forever to load mailbox

  1. #1
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    Default Internet Explorer waits (almost) forever to load mailbox

    One of our users is unable to open his mailbox with Internet Explorer. It waits forever on the "Loading..." screen. I'm able to confirm this with IE6 on XP SP2. He's got 3.5GB of Mail in some 6800 folders.

    I am able to load the mailbox with Firefox after clicking Continue on the "Warning: Unresponsive Script" dialog.

    Anything we can do to get this mailbox to work with IE?

    (Update... 'forever' is a bit of an exaggeration... the mailbox finally appeared for me after about 15 minutes.)
    Last edited by shanson; 04-05-2006 at 08:07 AM.
    Scott Hanson
    Media Ventures GmbH
    Cologne, Germany

  2. #2
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    How many contacts does this person have? The size of the mailbox and number of messages shouldn't have an affect on login time. We do load the folder list and contacts at startup. So if either of those are large then that may cause problem. 6800 folders seems like alot, but would like to know how many contacts are in that account.

    You can try to run with ?debug=t this will open a debug window and add timing to try and detect where it's slow. Try this on Firefox first as the times should just be longer on IE but we should still be able to figure out what is slow.
    Looking for new beta users -> Co-Founder of Acompli. Previously worked at Zimbra (and Yahoo! & VMware) since 2005.

  3. #3
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    No luck with http://zimbra.example.com/?debug=t. I get a blank browser and a JavaScript error:

    Error: m has no properties
    Source File: http://zimbra.example.com/?debug=t
    Line: 120

    Network Edition Version 3.0.1_GA_160.RHEL4 Feb 16, 2006
    Scott Hanson
    Media Ventures GmbH
    Cologne, Germany

  4. #4
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    On firefox?
    Looking for new beta users -> Co-Founder of Acompli. Previously worked at Zimbra (and Yahoo! & VMware) since 2005.

  5. #5
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    Firefox 1.5.0.1, both OS X and Windows
    Scott Hanson
    Media Ventures GmbH
    Cologne, Germany

  6. #6
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    Ok maybe timing is not working in that build. Does debug=3 work? Also you never answered my question... How many contacts does this mailbox have?
    Looking for new beta users -> Co-Founder of Acompli. Previously worked at Zimbra (and Yahoo! & VMware) since 2005.

  7. #7
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    Sorry, the user has no contacts. Here is the result of debug=3. Here the left pane:

    Code:
    AuthRequest - [05:28:25.545]
    Response - [05:28:25.931]
    NEW RUN - [05:28:31.845]
    GetInfoRequest - [05:28:32.333]
    Response - [05:28:39.993]
    GetContactsRequest - [05:30:16.712]
    SearchRequest - [05:30:18.764]
    BatchRequest - [05:30:18.884]
    Response - [05:30:19.644]
    Response - [05:30:20.185]
    Response - [05:30:35.399]
    The output of the right pane is attached.
    Last edited by shanson; 04-07-2006 at 10:43 PM.
    Scott Hanson
    Media Ventures GmbH
    Cologne, Germany

  8. #8
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    Well you can see the times there that it takes nearly a minute to parse load all those folders. So it's clear that the folder structure and number is what's causing the slow load time. My guess is we can optimize this some (we've had to do alot of work around contacts for the same reason). Can you post this data to bugzilla for us to track. Thanks!
    Looking for new beta users -> Co-Founder of Acompli. Previously worked at Zimbra (and Yahoo! & VMware) since 2005.

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