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Thread: Unable to use 'View Mail' option in administration console

  1. #1
    Join Date
    Feb 2008
    Asheville, North Carolina
    Rep Power

    Default Unable to use 'View Mail' option in administration console

    Since my most recent upgrade to 5.0.10, I have been unable to view other users' mail/calendars using the 'View Mail' option in the web interface. We use this feature a lot, especially when we are troubleshooting problems with Outlook calendars.

    Now when I select an account or resource in the admin console and click 'View Mail', a new browser tab/window opens but it displays another copy of the admin console instead of the user/resource mail/calendar web interface.

    Restarting Zimbra (zmcontrol stop; zmcontrol start) has had no effect on this behavior.

    Is there a new configuration option that I have missed? I have witnessed this behavior on Firefox 3.0.3 (Ubuntu 8.04) and Internet Explorer 7 (Windows XP SP2).

    The server is:
    CentOS 5.2 x86_64
    Zimbra 5.0.10_GA_2638.RHEL5_64.20081003025450
    Zimbra webserver listens on port 8080 for normal use and 7071 for the admin console (Apache is also running on the same machine - it listens on ports 80 and 443).

  2. #2
    Join Date
    May 2006
    Rep Power


    Works for me on 5.0.10 running in Ubuntu. I suspect the problem may be related to your use of port 8080 for the webmail client.

    It looks like you are a Network Edition customer based on the zimbra build, if so, I'd recommend contacting support, specifically as this occurred directly after the upgrade, rather than after a change you made.

    There may be an issue with the specific build that is not present in the Ubuntu version I have here.

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