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Thread: [SOLVED] Inconsistent message count in Junk folder

  1. #1
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    Default [SOLVED] Inconsistent message count in Junk folder

    Junk folder link (side bar) count 1 less message than the folder contains. When I try to delete the last one, the error comes:

    msg: system failure: inconsistent state: unread < 0 for item 4
    code: service.FAILURE
    method: FolderActionRequest
    detail: soap:Receiver
    trace: btpool0-1:1226967687766:60aa02426ee764d6

    I can open, replay, in view pane or single window the last message, but cannot be deleted.

    I've restarted the zimbra server, but no luck. It can be another message, but if it's the last one, zimbra does not count it and does not let to empty junk folder or delete the message.

    How could I force to reindex that folder?

  2. #2
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    I kind of have a similar problem with my inbox. It shows I have 7 messages even tough it's empty???
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  3. #3
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    Quote Originally Posted by bradb21 View Post
    I kind of have a similar problem with my inbox. It shows I have 7 messages even tough it's empty???
    Sounds like an IMAP client didn't clean up after itself properly. Empty Trash from the Zimbra web UI and we'll clean up after your IMAP client.
    Bugzilla - Wiki - Downloads - Before posting... Search!

  4. #4
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    Quote Originally Posted by ryck View Post
    Junk folder link (side bar) count 1 less message than the folder contains. When I try to delete the last one, the error comes:

    msg: system failure: inconsistent state: unread < 0 for item 4
    code: service.FAILURE
    method: FolderActionRequest
    detail: soap:Receiver
    trace: btpool0-1:1226967687766:60aa02426ee764d6

    How could I force to reindex that folder?
    This is a hack, but it should work: Save a search, then restart your server.
    Bugzilla - Wiki - Downloads - Before posting... Search!

  5. #5
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    Thumbs up

    Quote Originally Posted by dkarp View Post
    This is a hack, but it should work: Save a search, then restart your server.
    SOLVED!
    I created a search, restarted server and folder account got updated. Now I can empty Junk folder again.

    Thank you.

  6. #6
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    I have the same problem. I tried to empty Junk folder, that is ok but in Junk folder, there is a unread message. I open Junk folder but I don't see any messages. Why does Junk folder always displays one unread message?

    Thanks so much.

  7. #7
    phoenix is offline Zimbra Consultant & Moderator
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    Quote Originally Posted by zibra View Post
    I have the same problem. I tried to empty Junk folder, that is ok but in Junk folder, there is a unread message. I open Junk folder but I don't see any messages. Why does Junk folder always displays one unread message?
    Have you actually tried the suggestions posted in this thread? If you haven't then try them.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  8. #8
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    Yes, I tried it and now I can empty Junk folder. Great!

    Many thanks,

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