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Thread: 3.1 Upgrade Problems

  1. #1
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    Default 3.1 Upgrade Problems

    This weekend, I upgraded my 3.0 Beta 3 install to 3.1 GA. (FC 4 Linux). The upgrade appeared to go smoothly, (i.e. no error messages), and the services are all running. I have stopped and started the services several times since the upgrade.

    Before the upgrade, users could access zimbra either locally (as zimbra.ourdomain.local) or over the internet (as mail.ourdomain.com). Now, when a user goes to mail.ourdomain.com, the zimbra login screen displays. The user enters the login information, and then while logging in, the url changes to zimbra.ourdomain.local. This causes a 'page not found error' and stops the process.

    When accessing zimbra on our local domain, users can log in, zimbra doesn't appear to be sending or receiving mail.

    I think both of these problems are related to the server name, but I wanted to see if anyone has any other ideas?

  2. #2
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    Hi Dee,
    It defenetly sounds like you got some DNS issues.

    zimbra.ourdomain.local
    mail.ourdomain.com

    I'm curious, could users access your domain inside your network using mail.ourdomain.com before the upgrade?

    Like I said, it looks like a DNS problem. Are DNS Lookups enabled?

    Are you using port mapping to get users from the outside into the inside machine correctly?

    Also, run a zmlocalconfig and post that. You can blotch out the actual domain.

    thx
    jh
    Last edited by jholder; 04-16-2006 at 09:02 PM. Reason: speeeling.

  3. #3
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    You can add ?redirect=0 to stop the redirect. We plan to make this more configurable in the future.
    Looking for new beta users -> Co-Founder of Acompli. Previously worked at Zimbra (and Yahoo! & VMware) since 2005.

  4. #4
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    Default redirect problem

    Hi,

    I experienced the same problem (The url http://mail.abc.com) . In 3.01, it would not redirect to http://abc.com in the past (As abc.com is aliases to other stuff already, I can't change the DNS setting). Users just need to typed mail.abc.com to access it without any problems. Kevin suggested to add ?redirect=0 at the end of URL but users are already used to use that URL to login. May I ask is there any setting to do at server side which users don't need to insert such parameter?

    Thomas

    Quote Originally Posted by KevinH
    You can add ?redirect=0 to stop the redirect. We plan to make this more configurable in the future.

  5. #5
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    Thanks for the responses...

    In answer to the questions raised:

    - Users logged into our network could access zimbra using either URL. In practice, most used the mail.ourdomain.com everywhere b/c they used a saved shortcut.

    - DNS lookups were enabled before the upgrade and still are.

    - We are using port mapping to go from the internet through our firewall to the zimbra server.

    The zmlocalconfig is:

    [zimbra@zimbra ~]$ zmlocalconfig
    av_notify_user = admin@zimbra.ourdomain.local
    ldap_connect_pool_debug = false
    ldap_connect_pool_initsize = 1
    ldap_connect_pool_maxsize = 25
    ldap_connect_pool_prefsize = 0
    ldap_connect_pool_timeout = 120000
    ldap_connect_timeout = 10000
    ldap_host =
    ldap_is_master = true
    ldap_log_level = 0
    ldap_master_url = ldap://zimbra.ourdomain.local:389
    ldap_port =
    ldap_root_password = *
    ldap_url = ldap://zimbra.ourdomain.local
    localized_msgs_directory = ${zimbra_home}/conf/msgs
    logger_mysql_bind_address = localhost
    logger_mysql_data_directory = ${zimbra_home}/logger/db/data
    logger_mysql_directory = ${zimbra_home}/logger/mysql
    logger_mysql_mycnf = ${zimbra_home}/conf/my.logger.cnf
    logger_mysql_pidfile = ${zimbra_home}/logger/db/mysql.pid
    logger_mysql_port = 7307
    logger_mysql_socket = ${zimbra_home}/logger/db/mysql.sock
    mysql_bind_address = localhost
    mysql_data_directory = ${zimbra_db_directory}/data
    mysql_directory = ${zimbra_home}/mysql
    mysql_innodb_log_buffer_size = 8388608
    mysql_innodb_log_file_size = 104857600
    mysql_logger_root_password = *
    mysql_memory_percent = 40
    mysql_mycnf = ${zimbra_home}/conf/my.cnf
    mysql_pidfile = ${zimbra_db_directory}/mysql.pid
    mysql_port = 7306
    mysql_read_buffer_size = 1048576
    mysql_root_password = *
    mysql_socket = ${zimbra_db_directory}/mysql.sock
    mysql_sort_buffer_size = 1048576
    mysql_table_cache = 500
    nio_imap_enable = false
    nio_imap_log_buffers = false
    postfix_alias_maps = hash:/etc/aliases
    postfix_broken_sasl_auth_clients = yes
    postfix_command_directory = /opt/zimbra/postfix-${postfix_version}/sbin
    postfix_daemon_directory = /opt/zimbra/postfix-${postfix_version}/libexec
    postfix_header_checks = pcre:/opt/zimbra/conf/postfix_header_checks
    postfix_mailq_path = /opt/zimbra/postfix-${postfix_version}/sbin/mailq
    postfix_manpage_directory = /opt/zimbra/postfix-${postfix_version}/man
    postfix_newaliases_path = /opt/zimbra/postfix-${postfix_version}/sbin/newaliases
    postfix_queue_directory = /opt/zimbra/postfix-${postfix_version}/spool
    postfix_sender_canonical_maps = ldap:/opt/zimbra/conf/ldap-scm.cf
    postfix_sendmail_path = /opt/zimbra/postfix-${postfix_version}/sbin/sendmail
    postfix_smtpd_client_restrictions = reject_unauth_pipelining
    postfix_smtpd_data_restrictions = reject_unauth_pipelining
    postfix_smtpd_helo_required = yes
    postfix_smtpd_tls_cert_file = ${zimbra_home}/conf/smtpd.crt
    postfix_smtpd_tls_key_file = ${zimbra_home}/conf/smtpd.key
    postfix_smtpd_tls_loglevel = 3
    postfix_transport_maps = ldap:/opt/zimbra/conf/ldap-transport.cf
    postfix_version = 2.2.9
    postfix_virtual_alias_domains = ldap://opt/zimbra/conf/ldap-vad.cf
    postfix_virtual_alias_maps = ldap:/opt/zimbra/conf/ldap-vam.cf
    postfix_virtual_mailbox_domains = ldap:/opt/zimbra/conf/ldap-vmd.cf
    postfix_virtual_mailbox_maps = ldap:/opt/zimbra/conf/ldap-vmm.cf
    postfix_virtual_transport = error
    smtp_destination = admin@zimbra.ourdomain.local
    smtp_notify = yes
    smtp_source = admin@zimbra.ourdomain.local
    snmp_notify = yes
    snmp_trap_host = zimbra.ourdomain.local
    ssl_allow_untrusted_certs = TRUE
    stats_img_folder = ${zimbra_home}/zimbramon/rrdtool/work
    tomcat_directory = ${zimbra_home}/tomcat
    tomcat_java_heap_memory_percent = 30
    tomcat_java_home = ${zimbra_java_home}
    tomcat_java_options = -client -XX:NewRatio=2
    tomcat_keystore = ${tomcat_directory}/conf/keystore
    tomcat_pidfile = ${zimbra_log_directory}/tomcat.pid
    wiki_enabled = false
    wiki_user = wiki
    zimbra_db_directory = ${zimbra_home}/db
    zimbra_extension_directory = ${zimbra_home}/lib/ext
    zimbra_gid = 501
    zimbra_home = /opt/zimbra
    zimbra_index_directory = ${zimbra_home}/index
    zimbra_index_idle_flush_time = 600
    zimbra_index_lru_size = 100
    zimbra_index_max_uncommitted_operations = 200
    zimbra_java_home = ${zimbra_home}/java
    zimbra_ldap_password = *
    zimbra_ldap_userdn = uid=zimbra,cn=admins,cn=zimbra
    zimbra_log4j_properties = ${zimbra_home}/conf/log4j.properties
    zimbra_log_directory = ${zimbra_home}/log
    zimbra_logger_mysql_password = *
    zimbra_mtareport_max_recipients = 50
    zimbra_mtareport_max_senders = 50
    zimbra_mysql_connector_maxActive = 16
    zimbra_mysql_password = *
    zimbra_mysql_user = zimbra
    zimbra_server_hostname = zimbra.ourdomain.local
    zimbra_spam_report_queue_size = 100
    zimbra_store_directory = ${zimbra_home}/store
    zimbra_store_sweeper_max_age = 480
    zimbra_tmp_directory = /tmp/zimbra
    zimbra_uid = 501
    zimbra_user = zimbra
    zimlet_directory = ${tomcat_directory}/webapps/service/zimlet
    [zimbra@zimbra ~]$

    The ?redirect=0 solves the problem of zimbra changing the URL from the "internet" URL to the "local" URL during logon. Still have the problem of not being able to send or receive mail.

    I just double checked, and all services are running.

    I'm stumped.

  6. #6
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    Default

    Please file a bug in bugzilla to add an option for the redirect name to be set/configured on the server side.


    @dee please post the log of a test to send/recv mail from /var/log/zimbra.log
    Looking for new beta users -> Co-Founder of Acompli. Previously worked at Zimbra (and Yahoo! & VMware) since 2005.

  7. #7
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    Default Shorter log output

    I just sent another test message and tailed the logfile.

    Here's the output:

    2006-04-17 13:48:13,054 INFO [http-443-Processor99] [mid=7;ip=192.168.141.254;n ame=cameron@themccraws.com;] zimlet - Zimlet not found: /opt/zimbra/tomcat/webap ps/service/zimlet/com_zimbra_sforce
    2006-04-17 13:48:13,055 INFO [http-443-Processor99] [mid=7;ip=192.168.141.254;n ame=cameron@themccraws.com;] zimlet - Zimlet not found: /opt/zimbra/tomcat/webap ps/service/zimlet/com_zimbra_po
    2006-04-17 13:48:13,056 INFO [http-443-Processor99] [mid=7;ip=192.168.141.254;n ame=cameron@themccraws.com;] zimlet - Zimlet not found: /opt/zimbra/tomcat/webap ps/service/zimlet/com_zimbra_bugz
    2006-04-17 13:48:13,103 INFO [http-443-Processor99] [mid=7;ip=192.168.141.254;n ame=cameron@themccraws.com;] zimlet - cannot find zimlet com_zimbra_sforce
    2006-04-17 13:48:13,103 INFO [http-443-Processor99] [mid=7;ip=192.168.141.254;n ame=cameron@themccraws.com;] zimlet - cannot find zimlet com_zimbra_po
    2006-04-17 13:48:13,103 INFO [http-443-Processor99] [mid=7;ip=192.168.141.254;n ame=cameron@themccraws.com;] zimlet - cannot find zimlet com_zimbra_bugz
    2006-04-17 13:48:38,674 INFO [http-443-Processor99] [mid=7;ip=192.168.141.254;n ame=cameron@themccraws.com;] SendMsg - <SendMsg> LC(mbox=d88e4ed8-46b0-4b6c-8a95 -6177a751679b, sessions=[9])
    2006-04-17 13:48:38,693 INFO [http-443-Processor99] [mid=7;ip=192.168.141.254;n ame=cameron@themccraws.com;] FileBlobStore - Stored size=300 wrote=300 path=/opt /zimbra/store/incoming/1145274952321-3.msg vol=1 digest=PfpLERQ25W61CypHHz8LZmbv TYc=
    2006-04-17 13:48:38,693 INFO [http-443-Processor99] [mid=7;ip=192.168.141.254;n ame=cameron@themccraws.com;] FileBlobStore - Renamed id=1023 mbox=7 oldpath=/opt /zimbra/store/incoming/1145274952321-3.msg newpath=/opt/zimbra/store/0/7/msg/0/1 023-1504.msg
    2006-04-17 13:48:38,713 INFO [http-443-Processor99] [mid=7;ip=192.168.141.254;n ame=cameron@themccraws.com;] mailbox - Added message id=1023 digest=PfpLERQ25W61 CypHHz8LZmbvTYc= mailbox=7 rcpt=:API:
    2006-04-17 13:48:45,249 INFO [Timer-0] [] stats - 04/17/2006 13:48:45,,,,,,12,0 .50,14,0.43,1,35.00,,1.00,6,45.83,,,,,0.00,82.928, 0,19,10,1,151,72,,0,0,0,0
    2006-04-17 13:48:47,830 INFO [IndexWritersSweeper] [] MailboxIndex - open index writers sweep: before=1, closed=0, after=1 (0ms)
    2006-04-17 13:49:45,247 INFO [Timer-0] [] stats - 04/17/2006 13:49:45,,,,,,8,0.25,,,,,,,,,,,,,,82.928,0,19,10,1 ,151,94,,0,0,0,0

  8. #8
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    Wrong log file... /var/log/zimbra.log
    Looking for new beta users -> Co-Founder of Acompli. Previously worked at Zimbra (and Yahoo! & VMware) since 2005.

  9. #9
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    Oops

    tailed the correct log file and sent a test message...

    [root@zimbra log]# tail -f zimbra.log
    Apr 17 17:06:03 zimbra zimbramon[13241]: 13241:info: 2006-04-17 17:06:01, STATUS: zimbra.mccrawcorp.local: antivirus: Running
    Apr 17 17:06:03 zimbra zimbramon[13241]: 13241:info: 2006-04-17 17:06:01, STATUS: zimbra.mccrawcorp.local: ldap: Running
    Apr 17 17:06:03 zimbra zimbramon[13241]: 13241:info: 2006-04-17 17:06:01, STATUS: zimbra.mccrawcorp.local: logger: Running
    Apr 17 17:06:03 zimbra zimbramon[13241]: 13241:info: 2006-04-17 17:06:01, STATUS: zimbra.mccrawcorp.local: mailbox: Running
    Apr 17 17:06:03 zimbra zimbramon[13241]: 13241:info: 2006-04-17 17:06:01, STATUS: zimbra.mccrawcorp.local: mta: Running
    Apr 17 17:06:03 zimbra zimbramon[13241]: 13241:info: 2006-04-17 17:06:01, STATUS: zimbra.mccrawcorp.local: snmp: Running
    Apr 17 17:06:03 zimbra zimbramon[13241]: 13241:info: 2006-04-17 17:06:01, STATUS: zimbra.mccrawcorp.local: spell: Running
    Apr 17 17:07:22 zimbra postfix/anvil[12434]: statistics: max connection rate 1/60s for (smtp:72.2.29.36) at Apr 17 17:04:02
    Apr 17 17:07:22 zimbra postfix/anvil[12434]: statistics: max connection count 1 for (smtp:72.2.29.36) at Apr 17 17:04:02
    Apr 17 17:07:22 zimbra postfix/anvil[12434]: statistics: max cache size 1 at Apr 17 17:04:02
    Apr 17 17:08:03 zimbra zimbramon[14092]: 14092:info: 2006-04-17 17:08:01, STATUS: zimbra.mccrawcorp.local: antispam: Running
    Apr 17 17:08:03 zimbra zimbramon[14092]: 14092:info: 2006-04-17 17:08:01, STATUS: zimbra.mccrawcorp.local: antivirus: Running
    Apr 17 17:08:03 zimbra zimbramon[14092]: 14092:info: 2006-04-17 17:08:01, STATUS: zimbra.mccrawcorp.local: ldap: Running
    Apr 17 17:08:03 zimbra zimbramon[14092]: 14092:info: 2006-04-17 17:08:01, STATUS: zimbra.mccrawcorp.local: logger: Running
    Apr 17 17:08:03 zimbra zimbramon[14092]: 14092:info: 2006-04-17 17:08:01, STATUS: zimbra.mccrawcorp.local: mailbox: Running
    Apr 17 17:08:03 zimbra zimbramon[14092]: 14092:info: 2006-04-17 17:08:01, STATUS: zimbra.mccrawcorp.local: mta: Running
    Apr 17 17:08:03 zimbra zimbramon[14092]: 14092:info: 2006-04-17 17:08:01, STATUS: zimbra.mccrawcorp.local: snmp: Running
    Apr 17 17:08:03 zimbra zimbramon[14092]: 14092:info: 2006-04-17 17:08:01, STATUS: zimbra.mccrawcorp.local: spell: Running
    Apr 17 17:09:04 zimbra postfix/smtpd[14635]: initializing the server-side TLS engine
    Apr 17 17:09:04 zimbra postfix/smtpd[14635]: connect from zimbra.mccrawcorp.local[192.168.141.15]
    Apr 17 17:09:04 zimbra postfix/smtpd[14635]: 45751A85CD: client=zimbra.mccrawcorp.local[192.168.141.15]
    Apr 17 17:09:04 zimbra postfix/cleanup[14638]: 45751A85CD: message-id=<13912225.121145308144186.JavaMail.root@zimbra. mccrawcorp.local>
    Apr 17 17:09:04 zimbra postfix/qmgr[3030]: 45751A85CD: from=<cameron@themccraws.com>, size=509, nrcpt=1 (queue active)
    Apr 17 17:09:04 zimbra postfix/smtpd[14635]: disconnect from zimbra.mccrawcorp.local[192.168.141.15]
    Apr 17 17:09:04 zimbra amavis[29808]: (29808-02) ESMTP::10024 /opt/zimbra/amavisd/tmp/amavis-20060417T164232-29808: <cameron@themccraws.com> -> <dm@mxsw.com> Received: SIZE=509 from zimbra.mccrawcorp.local ([127.0.0.1]) by localhost (zimbra.mccrawcorp.local [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 29808-02 for <dm@mxsw.com>; Mon, 17 Apr 2006 17:09:04 -0400 (EDT)
    Apr 17 17:09:04 zimbra amavis[29808]: (29808-02) ESMTP ABORTING: Can't write to mail file: Bad file descriptor at (eval 40) line 585, <GEN6> chunk 7.
    Apr 17 17:09:04 zimbra amavis[29808]: (29808-02) ESMTP: NOTICE: ABORTING the session: Can't write to mail file: Bad file descriptor at (eval 40) line 585, <GEN6> chunk 7.
    Apr 17 17:09:04 zimbra amavis[29808]: (29808-02) extra modules loaded: Net/LDAP/Bind.pm
    Apr 17 17:09:04 zimbra postfix/smtp[14639]: 45751A85CD: to=<dm@mxsw.com>, relay=127.0.0.1[127.0.0.1], delay=0, status=deferred (host 127.0.0.1[127.0.0.1] said: 421 4.3.2 Service shutting down, Can't write to mail file: Bad file descriptor at (eval 40) line 585, <GEN6> chunk 7. (in reply to end of DATA command))

  10. #10
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    df -lk

    Out of disk space? Or a problem with the tmpfs that amavis uses?

    Apr 17 17:09:04 zimbra amavis[29808]: (29808-02) ESMTP ABORTING: Can't write to mail file: Bad file descriptor at (eval 40) line 585, <GEN6> chunk 7.
    Apr 17 17:09:04 zimbra amavis[29808]: (29808-02) ESMTP: NOTICE: ABORTING the session: Can't write to mail file: Bad file descriptor at (eval 40) line 585, <GEN6> chunk 7.
    Looking for new beta users -> Co-Founder of Acompli. Previously worked at Zimbra (and Yahoo! & VMware) since 2005.

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