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Thread: Problem with MIME and file attachments

  1. #1
    Join Date
    Jan 2009
    Posts
    2
    Rep Power
    6

    Default Problem with MIME and file attachments

    Hello,

    I am running Zimbra OpenSource 5.0.11 and encountered this strange problem. Using the zimbra mail web interface(Ajax) sometimes users are unable to attach .doc and .xls files. This is occurring quite random. Some users don't have this problem at all, others have it all the time. Sometime it can be fixed by restarting browser or waiting for the next day. The ui error is :
    Code:
    A network service error has occurred. msg: system failure: MessagingExecption
    code: service.FAILURE
    method: SaveDraftRequest
    detail: soap:Receiver
    trace: btpool0-4707:1233128448759:172e89a1ee9b239a
    Is there any log file where i can see exactly what MIME is the client sending and what is causing the error or any idea how to fix this? In /opt/zimbra/log/mailbox.log the error looks like this:

    Code:
    2009-01-26 10:25:46,609 INFO  [btpool0-3534] [name=xxxxxxxxx@xxxxx.xxx;mid=3372;ip=xxxxxxxxxx;ua=Mozilla/5.0 (Windows;; U;; Windows NT 5.1;; en-US;; rv:1.8.1.4) Gecko/20070515 Firefox/2.0.0.4;] mailbox - FileUploadServlet received Upload: { accountId=a2c66c5d-2416-4a30-a04b-effbf0170261, time=Mon Jan 26 10:25:46 GMT+02:00 2009, uploadId=95033160-7233-41f9-9345-36f37bd63701:ddf8aff1-d301-4461-830e-6c11409d8978, Ch14.doc}
    2009-01-26 10:25:46,820 INFO  [btpool0-3534] [name=xxxxxxxxxxxx@xxxx.xxx;mid=3372;ip=xxxxxxxx;ua=ZimbraWebClient - FF2.0 (Win)/5.0.11_GA_2695.DEBIAN4.0;] soap - SaveDraftRequest
    2009-01-26 10:25:46,821 WARN  [btpool0-3534] [name=xxxxxxxxx@xxxxxx.xxx;mid=3372;ip=xxxxxx;ua=ZimbraWebClient - FF2.0 (Win)/5.0.11_GA_2695.DEBIAN4.0;] ParseMimeMessage - javax.mail.internet.ParseException: Expected ';', got "/"
            at javax.mail.internet.ParameterList.<init>(ParameterList.java:268)
            at javax.mail.internet.ContentType.<init>(ContentType.java:100)
            at javax.mail.internet.MimeBodyPart.updateHeaders(MimeBodyPart.java:1278)
            at javax.mail.internet.MimeBodyPart.updateHeaders(MimeBodyPart.java:1017)
            at javax.mail.internet.MimeMultipart.updateHeaders(MimeMultipart.java:402)
            at javax.mail.internet.MimeBodyPart.updateHeaders(MimeBodyPart.java:1294)
            at javax.mail.internet.MimeMessage.updateHeaders(MimeMessage.java:2060)
            at com.zimbra.cs.mime.Mime$FixedMimeMessage.updateHeaders(Mime.java:148)
            at javax.mail.internet.MimeMessage.saveChanges(MimeMessage.java:2028)
            at com.zimbra.cs.service.mail.ParseMimeMessage.parseMimeMsgSoap(ParseMimeMessage.java:372)
            at com.zimbra.cs.service.mail.ParseMimeMessage.parseMimeMsgSoap(ParseMimeMessage.java:174)
            at com.zimbra.cs.service.mail.SaveDraft.handle(SaveDraft.java:95)
            at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:433)
            at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:288)
            at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:167)
            at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:269)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
            at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:189)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
            at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
            at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
            at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
            at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:132)
            at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
            at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
            at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
            at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
            at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
            at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
            at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)
            at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
            at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
            at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:350)
            at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
            at org.mortbay.jetty.Server.handle(Server.java:313)
            at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)
            at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)
            at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)
            at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:205)
            at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)
            at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)
    
    2009-01-26 10:25:46,821 INFO  [btpool0-3534] [name=xxxxxxxxx@xxxxxx.xxx;mid=3372;ip=xxxxxx;ua=ZimbraWebClient - FF2.0 (Win)/5.0.11_GA_2695.DEBIAN4.0;] SoapEngine - handler exception
    com.zimbra.common.service.ServiceException: system failure: MessagingExecption
    ExceptionId:btpool0-3534:1232958346821:172e89a1ee9b239a
    Code:service.FAILURE
            at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:253)
            at com.zimbra.cs.service.mail.ParseMimeMessage.parseMimeMsgSoap(ParseMimeMessage.java:390)
            at com.zimbra.cs.service.mail.ParseMimeMessage.parseMimeMsgSoap(ParseMimeMessage.java:174)
            at com.zimbra.cs.service.mail.SaveDraft.handle(SaveDraft.java:95)
            at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:433)
            at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:288)
            at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:167)
            at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:269)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
            at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:189)
            at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
            at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
            at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
            at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
            at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:132)
            at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
            at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
            at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
            at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
            at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
            at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
            at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)
            at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
            at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
            at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:350)
            at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
            at org.mortbay.jetty.Server.handle(Server.java:313)
            at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)
            at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)
            at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)
            at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:205)
            at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)
            at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)
            at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)
    Caused by: javax.mail.internet.ParseException: Expected ';', got "/"
            at javax.mail.internet.ParameterList.<init>(ParameterList.java:268)
            at javax.mail.internet.ContentType.<init>(ContentType.java:100)
            at javax.mail.internet.MimeBodyPart.updateHeaders(MimeBodyPart.java:1278)
            at javax.mail.internet.MimeBodyPart.updateHeaders(MimeBodyPart.java:1017)
            at javax.mail.internet.MimeMultipart.updateHeaders(MimeMultipart.java:402)
            at javax.mail.internet.MimeBodyPart.updateHeaders(MimeBodyPart.java:1294)
            at javax.mail.internet.MimeMessage.updateHeaders(MimeMessage.java:2060)
            at com.zimbra.cs.mime.Mime$FixedMimeMessage.updateHeaders(Mime.java:148)
            at javax.mail.internet.MimeMessage.saveChanges(MimeMessage.java:2028)
            at com.zimbra.cs.service.mail.ParseMimeMessage.parseMimeMsgSoap(ParseMimeMessage.java:372)
            ... 32 more

  2. #2
    Join Date
    Jan 2009
    Posts
    2
    Rep Power
    6

    Default

    Any suggestions where I could look? The problem still persists.

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