Hello,

I am running Zimbra OpenSource 5.0.11 and encountered this strange problem. Using the zimbra mail web interface(Ajax) sometimes users are unable to attach .doc and .xls files. This is occurring quite random. Some users don't have this problem at all, others have it all the time. Sometime it can be fixed by restarting browser or waiting for the next day. The ui error is :
Code:
A network service error has occurred. msg: system failure: MessagingExecption
code: service.FAILURE
method: SaveDraftRequest
detail: soap:Receiver
trace: btpool0-4707:1233128448759:172e89a1ee9b239a
Is there any log file where i can see exactly what MIME is the client sending and what is causing the error or any idea how to fix this? In /opt/zimbra/log/mailbox.log the error looks like this:

Code:
2009-01-26 10:25:46,609 INFO  [btpool0-3534] [name=xxxxxxxxx@xxxxx.xxx;mid=3372;ip=xxxxxxxxxx;ua=Mozilla/5.0 (Windows;; U;; Windows NT 5.1;; en-US;; rv:1.8.1.4) Gecko/20070515 Firefox/2.0.0.4;] mailbox - FileUploadServlet received Upload: { accountId=a2c66c5d-2416-4a30-a04b-effbf0170261, time=Mon Jan 26 10:25:46 GMT+02:00 2009, uploadId=95033160-7233-41f9-9345-36f37bd63701:ddf8aff1-d301-4461-830e-6c11409d8978, Ch14.doc}
2009-01-26 10:25:46,820 INFO  [btpool0-3534] [name=xxxxxxxxxxxx@xxxx.xxx;mid=3372;ip=xxxxxxxx;ua=ZimbraWebClient - FF2.0 (Win)/5.0.11_GA_2695.DEBIAN4.0;] soap - SaveDraftRequest
2009-01-26 10:25:46,821 WARN  [btpool0-3534] [name=xxxxxxxxx@xxxxxx.xxx;mid=3372;ip=xxxxxx;ua=ZimbraWebClient - FF2.0 (Win)/5.0.11_GA_2695.DEBIAN4.0;] ParseMimeMessage - javax.mail.internet.ParseException: Expected ';', got "/"
        at javax.mail.internet.ParameterList.<init>(ParameterList.java:268)
        at javax.mail.internet.ContentType.<init>(ContentType.java:100)
        at javax.mail.internet.MimeBodyPart.updateHeaders(MimeBodyPart.java:1278)
        at javax.mail.internet.MimeBodyPart.updateHeaders(MimeBodyPart.java:1017)
        at javax.mail.internet.MimeMultipart.updateHeaders(MimeMultipart.java:402)
        at javax.mail.internet.MimeBodyPart.updateHeaders(MimeBodyPart.java:1294)
        at javax.mail.internet.MimeMessage.updateHeaders(MimeMessage.java:2060)
        at com.zimbra.cs.mime.Mime$FixedMimeMessage.updateHeaders(Mime.java:148)
        at javax.mail.internet.MimeMessage.saveChanges(MimeMessage.java:2028)
        at com.zimbra.cs.service.mail.ParseMimeMessage.parseMimeMsgSoap(ParseMimeMessage.java:372)
        at com.zimbra.cs.service.mail.ParseMimeMessage.parseMimeMsgSoap(ParseMimeMessage.java:174)
        at com.zimbra.cs.service.mail.SaveDraft.handle(SaveDraft.java:95)
        at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:433)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:288)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:167)
        at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:269)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
        at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:189)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
        at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
        at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
        at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:132)
        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
        at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
        at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
        at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
        at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
        at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
        at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)
        at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
        at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
        at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:350)
        at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
        at org.mortbay.jetty.Server.handle(Server.java:313)
        at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)
        at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)
        at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)
        at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:205)
        at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)
        at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)

2009-01-26 10:25:46,821 INFO  [btpool0-3534] [name=xxxxxxxxx@xxxxxx.xxx;mid=3372;ip=xxxxxx;ua=ZimbraWebClient - FF2.0 (Win)/5.0.11_GA_2695.DEBIAN4.0;] SoapEngine - handler exception
com.zimbra.common.service.ServiceException: system failure: MessagingExecption
ExceptionId:btpool0-3534:1232958346821:172e89a1ee9b239a
Code:service.FAILURE
        at com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:253)
        at com.zimbra.cs.service.mail.ParseMimeMessage.parseMimeMsgSoap(ParseMimeMessage.java:390)
        at com.zimbra.cs.service.mail.ParseMimeMessage.parseMimeMsgSoap(ParseMimeMessage.java:174)
        at com.zimbra.cs.service.mail.SaveDraft.handle(SaveDraft.java:95)
        at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEngine.java:433)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:288)
        at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.java:167)
        at com.zimbra.soap.SoapServlet.doPost(SoapServlet.java:269)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
        at com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:189)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
        at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:487)
        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1093)
        at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:81)
        at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:132)
        at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1084)
        at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:360)
        at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216)
        at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:181)
        at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:716)
        at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:406)
        at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:211)
        at org.mortbay.jetty.handler.HandlerCollection.handle(HandlerCollection.java:114)
        at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
        at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(RewriteHandler.java:350)
        at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:139)
        at org.mortbay.jetty.Server.handle(Server.java:313)
        at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:506)
        at org.mortbay.jetty.HttpConnection$RequestHandler.content(HttpConnection.java:844)
        at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:644)
        at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:205)
        at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:381)
        at org.mortbay.io.nio.SelectChannelEndPoint.run(SelectChannelEndPoint.java:396)
        at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:442)
Caused by: javax.mail.internet.ParseException: Expected ';', got "/"
        at javax.mail.internet.ParameterList.<init>(ParameterList.java:268)
        at javax.mail.internet.ContentType.<init>(ContentType.java:100)
        at javax.mail.internet.MimeBodyPart.updateHeaders(MimeBodyPart.java:1278)
        at javax.mail.internet.MimeBodyPart.updateHeaders(MimeBodyPart.java:1017)
        at javax.mail.internet.MimeMultipart.updateHeaders(MimeMultipart.java:402)
        at javax.mail.internet.MimeBodyPart.updateHeaders(MimeBodyPart.java:1294)
        at javax.mail.internet.MimeMessage.updateHeaders(MimeMessage.java:2060)
        at com.zimbra.cs.mime.Mime$FixedMimeMessage.updateHeaders(Mime.java:148)
        at javax.mail.internet.MimeMessage.saveChanges(MimeMessage.java:2028)
        at com.zimbra.cs.service.mail.ParseMimeMessage.parseMimeMsgSoap(ParseMimeMessage.java:372)
        ... 32 more