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Thread: msg - system failure: MessagingException code

  1. #1
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    Default msg - system failure: MessagingException code

    Good Evening,

    All of a sudden today, users are unable to send or receive email. Here is the complete error message when attempting to send a message...

    msg - system failure: MessagingException code - service.FAILURE method - ZmCsfeCommand.prototype.invoke detail - soap:Receiver

    Any ideas?

  2. #2
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    Default

    check your log files, probably /opt/zimbra/log/mailbox.log will be the most helpful

  3. #3
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    On my way there...in the meantime, I found this in the mail log.

    stale pid 4715 found in /opt/zimbra/log/zmmailboxd.pid: No such process
    Feb 10 15:01:49 mail zmmailboxdmgr[4703]: assuming no other instance is running
    Feb 10 15:01:49 mail zmmailboxdmgr[4703]: no manager process is running
    Feb 10 15:01:49 mail zmmailboxdmgr[4704]: start requested
    Feb 10 15:01:49 mail zmmailboxdmgr[4704]: checking if another instance of manager is already running
    Feb 10 15:01:49 mail zmmailboxdmgr[4704]: stale pid 4715 found in /opt/zimbra/log/zmmailboxd.pid: No such process
    Feb 10 15:01:49 mail zmmailboxdmgr[4704]: assuming no other instance is running
    Feb 10 15:01:49 mail zmmailboxdmgr[4705]: wrote manager pid 4705 to /opt/zimbra/log/zmmailboxd.pid
    Feb 10 15:01:49 mail zmmailboxdmgr[4705]: manager started mailboxd/JVM with pid 4706
    Feb 10 15:02:09 mail zmmailboxdmgr[4947]: status requested
    Feb 10 15:02:09 mail zmmailboxdmgr[4947]: status OK
    Feb 10 15:02:30 mail postfix/postqueue[5316]: fatal: Queue report unavailable - mail system is down
    Feb 10 15:03:00 mail postfix/postqueue[5446]: fatal: Queue report unavailable - mail system is down
    Feb 10 15:03:30 mail postfix/postqueue[5455]: fatal: Queue report unavailable - mail system is down
    Feb 10 15:04:00 mail postfix/postqueue[5537]: fatal: Queue report unavailable - mail system is down
    Feb 10 15:04:04 mail zmmailboxdmgr[5651]: status requested
    Feb 10 15:04:04 mail zmmailboxdmgr[5651]: status OK

  4. #4
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    This should help more...

    2009-02-10 14:34:21,360 FATAL [btpool0-43] [name=username@domain.com;mid=5;ip=192.168.5.32;ua= ZimbraWebClient - FF3.0 (Win)/5.0.0_RC1_1538.UBUNTU6;] system - handler exception
    java.lang.OutOfMemoryError: Java heap space
    at java.util.Arrays.copyOf(Arrays.java:2786)
    at java.io.ByteArrayOutputStream.write(ByteArrayOutpu tStream.java:94)
    at java.io.OutputStream.write(OutputStream.java:58)
    at com.sun.mail.util.BASE64EncoderStream.encode(BASE6 4EncoderStream.java:182)
    at com.sun.mail.util.BASE64EncoderStream.write(BASE64 EncoderStream.java:135)
    at com.sun.mail.util.BASE64EncoderStream.write(BASE64 EncoderStream.java:96)
    at javax.activation.DataHandler.writeTo(DataHandler.j ava:293)
    at javax.mail.internet.MimeBodyPart.writeTo(MimeBodyP art.java:1350)
    at javax.mail.internet.MimeBodyPart.writeTo(MimeBodyP art.java:845)
    at javax.mail.internet.MimeMultipart.writeTo(MimeMult ipart.java:361)
    at com.sun.mail.handlers.multipart_mixed.writeTo(mult ipart_mixed.java:85)
    at javax.activation.ObjectDataContentHandler.writeTo( DataHandler.java:868)
    at javax.activation.DataHandler.writeTo(DataHandler.j ava:301)
    at javax.mail.internet.MimeBodyPart.writeTo(MimeBodyP art.java:1350)
    at javax.mail.internet.MimeMessage.writeTo(MimeMessag e.java:1683)
    at javax.mail.internet.MimeMessage.writeTo(MimeMessag e.java:1659)
    at com.zimbra.cs.mime.ParsedMessage.mimeToRaw(ParsedM essage.java:296)
    at com.zimbra.cs.mime.ParsedMessage.getRawDigest(Pars edMessage.java:314)
    at com.zimbra.cs.mime.ParsedMessage.analyzePart(Parse dMessage.java:652)
    at com.zimbra.cs.mime.ParsedMessage.analyzeMessage(Pa rsedMessage.java:588)
    at com.zimbra.cs.mime.ParsedMessage.analyze(ParsedMes sage.java:262)
    at com.zimbra.cs.mailbox.Mailbox.saveDraft(Mailbox.ja va:3964)
    at com.zimbra.cs.service.mail.SaveDraft.handle(SaveDr aft.java:111)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:322)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:189)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:102)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:225)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:727)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:168)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:820)
    at org.mortbay.jetty.servlet.ServletHolder.handle(Ser vletHolder.java:487)
    at org.mortbay.jetty.servlet.ServletHandler$CachedCha in.doFilter(ServletHandler.java:1093)
    2009-02-10 14:34:27,525 INFO [main] [] soap - Servlet SoapServlet starting up
    2009-02-10 14:34:27,584 INFO [main] [] soap - Adding service AccountService to SoapServlet
    2009-02-10 14:34:27,918 INFO [main] [] soap - Adding service MailService to SoapServlet
    2009-02-10 14:34:28,131 INFO [main] [] soap - Adding service IMService to SoapServlet
    2009-02-10 14:34:28,157 INFO [main] [] misc - version=5.0.0_RC1_1538.UBUNTU6 release=20071002173103 builddate=20071002-1733 buildhost=build13.re.zimbra.com
    2009-02-10 14:34:28,158 INFO [main] [] misc - LANG environment is set to: C
    2009-02-10 14:34:28,246 INFO [main] [] system - Setting mysql connector property: maxActive=10
    2009-02-10 14:34:28,246 INFO [main] [] system - Setting mysql connector property: maxActive=10
    2009-02-10 14:34:29,229 INFO [main] [] test - debug_update_config_use_old_scheme = false
    2009-02-10 14:34:29,259 INFO [main] [] extensions - Loading extensions from /opt/zimbra/lib/ext
    2009-02-10 14:34:29,291 INFO [main] [] extensions - extension com.zimbra.cert.ZimbraCertMgrExt found in /opt/zimbra/lib/ext/zimbra_cert_manager/zimbra_cert_manager.jar
    2009-02-10 14:34:29,297 INFO [main] [] extensions - extension com.zimbra.ldaputils.ZimbraLDAPUtil***tension found in /opt/zimbra/lib/ext/zimbraldaputils/zimbraldaputils.jar
    2009-02-10 14:34:29,298 INFO [main] [] extensions - extension com.zimbra.cs.nginx.NginxLookupExtension found in /opt/zimbra/lib/ext/nginx-lookup/nginx-lookup.jar
    2009-02-10 14:34:29,299 INFO [main] [] extensions - extension com.zimbra.clam.ClamScanner found in /opt/zimbra/lib/ext/clamscanner/clamscanner.jar
    2009-02-10 14:34:29,299 INFO [main] [] extensions - Initializing extensions
    2009-02-10 14:34:29,411 INFO [main] [] extensions - Initialized extension zimbra_cert_manager: com.zimbra.cert.ZimbraCertMgrExt@com...t ension.ZimbraExtensionClassLoader@1ad6b4b
    2009-02-10 14:34:29,427 INFO [main] [] extensions - Initialized extension zimbrasamba: com.zimbra.ldaputils.ZimbraLDAPUtil***tension@com. zimbra.cs.extension.ZimbraExtensionClassLoader@283 05d
    2009-02-10 14:34:29,434 INFO [main] [] extensions - registered handler at /nginx-lookup
    2009-02-10 14:34:29,434 INFO [main] [] extensions - Initialized extension nginx-lookup: com.zimbra.cs.nginx.NginxLookupExten...extension.ZimbraExtensionClassLoader@46d228
    2009-02-10 14:34:29,440 INFO [main] [] ClamScanner - attachment scan is disabled

  5. #5
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    bdial - thanks for showing me the correct log.

    According to this log, the server ran out of memory. Since this server even at startup is running dangerously close to 80% of available physical RAM used, bumping up the RAM should fix this.

    Thanks for the help again.

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