I did a search before posting but couldn't see anything on this subject. Very new to Zimbra so please be gentle with me.
I have a user who's name just changed from
sarah.watson (with an alias of emma@)
sarah.speed (with an alias of emma@ & emma.watson@)
Problem is I was in the middle of changing the name when the admin caused an error (sorry I can't remember what).
When I went back to accounts her account is gone!
- I can't create it again I get this error:
"A distribution list, an alias, a resource or an account with the specified name already exists. Please choose another name."
- I can't email it as zimbra bounces it
- I can't open aliases on the admin I get this error:
Server error encountered Message: system failure: target 2418ecdb-8f5a-41a1-8356-76a149f125fd of alias emma.watson@XXXX.co.uk not found (zimbraId=2418ecdb-8f5a-41a1-8356-76a149f125fd) Error code: service.FAILURE Method: SearchDirectoryRequest Details:soap:Receiver
How do I restore emma.watson? is her account gone for good?
please help, thanks so much!