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Thread: Can't check MailQueue

  1. #1
    Join Date
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    Default Can't check MailQueue

    When I try to check mail queue I got this error message

    Message:system failure: exception during auth {RemoteManager: mail.domain.com->zimbra@mail.domain.com:22} Error code: service.FAILURE Method: GetMailQueueInfoRequest
    Details:soap:Receiver

    I got this since Zimbra version 5.0.10 and I am on 5.0.13 now.

    Any idea?


    Linux i386 - Zimbra 5.0.13

  2. #2
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    Default

    Substitute your port number in the below instructions:

    1. More /etc/sshd_config (or /etc/ssh/sshd_config or specific profile) and be sure it's set to 22 (or the port you're using)
    2. stop/start/restart sshd
    Code:
    /etc/init.d/ssh restart
    3. su - zimbra
    4. Be sure zimbra's ssh port is set to 22 (or the port you're using)
    Code:
    zmprov ms server.domain.com zimbraRemoteManagementPort 22
    5. Generate new ssh keys
    Code:
    cd /opt/zimbra/bin/
    ./zmsshkeygen
    6. Deploy the keys
    Code:
    ./zmupdateauthkeys
    To test this, you can run the following command:
    ssh -vi .ssh/zimbra_identity -o strictHostKeyChecking=no zimbra@server.domain.com -p 22 (or the port you're using)
    -Shouldn't prompt you for a password at this point...then check the admin console mail queues area/servers/certificates.

    If you continue to get that error please see this doc for some more ideas Mail Queue Monitoring - Zimbra :: Wiki

  3. #3
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    Hi Mike,

    Thanks for quick reply.

    I followed your instructions but It still prompts me for password at the end.

  4. #4
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    Mike, I just realized you posted link to document that may help. Let me explore that a little bit and I'll come back later with findings.

  5. #5
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    Document you posted resolved my problem.

    Thanks Mike!!

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