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Thread: Time out on External IMAP Account

  1. #1
    Join Date
    Feb 2009
    Caracas, Venezuela
    Rep Power

    Default Time out on External IMAP Account


    I've been able to add some external IMAP account when they have a few mails, but when I try to add an account with a large quantity of mails I get the following error:

    2009-03-04 14:43:22,851 INFO  [btpool0-11] [name=user@domain;mid=8;ip=ip_address;ds=IMAP;ua=ZimbraWebClient - SAF3 (Win)/5.0.13_GA_2791.UBUNTU8;] datasource - Importing data for data source 'IMAP'
    2009-03-04 14:43:22,998 INFO  [btpool0-11] [name=user@domain;mid=8;ip=ip_address;ds=IMAP;ua=ZimbraWebClient - SAF3 (Win)/5.0.13_GA_2791.UBUNTU8;] datasource - Found new remote folder INBOX.INBOX.Papelera. Creating local folder /IMAP/INBOX/INBOX/Papelera.
    2009-03-04 14:43:23,041 INFO  [btpool0-11] [name=user@domain;mid=8;ip=ip_address;ds=IMAP;ua=ZimbraWebClient - SAF3 (Win)/5.0.13_GA_2791.UBUNTU8;] datasource - Found new remote folder INBOX.Papelera. Creating local folder /IMAP/INBOX/Papelera.
    2009-03-04 14:43:23,105 INFO  [btpool0-11] [name=user@domain;mid=8;ip=ip_address;ds=IMAP;ua=ZimbraWebClient - SAF3 (Win)/5.0.13_GA_2791.UBUNTU8;] datasource - Found new remote folder INBOX.sentmail. Creating local folder /IMAP/INBOX/sentmail.
    2009-03-04 14:43:23,141 INFO  [btpool0-11] [name=user@domain;mid=8;ip=ip_address;ds=IMAP;ua=ZimbraWebClient - SAF3 (Win)/5.0.13_GA_2791.UBUNTU8;] datasource - Found new remote folder INBOX.drafts. Creating local folder /IMAP/INBOX/drafts.
    2009-03-04 14:43:23,142 INFO  [btpool0-11] [name=user@domain;mid=8;ip=ip_address;ds=IMAP;ua=ZimbraWebClient - SAF3 (Win)/5.0.13_GA_2791.UBUNTU8;] datasource - Found new remote folder INBOX. Creating local folder /IMAP/INBOX.
    2009-03-04 14:44:23,143 INFO  [btpool0-11] [name=user@domain;mid=8;ip=ip_address;ds=IMAP;ua=ZimbraWebClient - SAF3 (Win)/5.0.13_GA_2791.UBUNTU8;] datasource - Import completed for data source 'IMAP'
    2009-03-04 14:44:23,143 INFO  [btpool0-11] [name=user@domain;mid=8;ip=ip_address;ds=IMAP;ua=ZimbraWebClient - SAF3 (Win)/5.0.13_GA_2791.UBUNTU8;] SoapEngine - handler exception com.zimbra.common.service.ServiceException: system failure: * BYE JavaMail Exception: Read timed out
            at com.zimbra.common.service.ServiceException.FAILURE(
            at com.zimbra.cs.datasource.ImapImport.importData(
            at com.zimbra.cs.datasource.DataSourceManager.importData(
            at com.zimbra.cs.datasource.DataSourceManager.importData(
            at com.zimbra.cs.service.mail.ImportData.handle(
            at com.zimbra.soap.SoapEngine.dispatchRequest(
            at com.zimbra.soap.SoapEngine.dispatch(
            at com.zimbra.soap.SoapEngine.dispatch(
            at com.zimbra.soap.SoapServlet.doPost(
            at javax.servlet.http.HttpServlet.service(
            at com.zimbra.cs.servlet.ZimbraServlet.service(
            at javax.servlet.http.HttpServlet.service(
            at org.mortbay.jetty.servlet.ServletHolder.handle(
            at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(
            at org.mortbay.servlet.UserAgentFilter.doFilter(
            at org.mortbay.servlet.GzipFilter.doFilter(
            at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(
            at org.mortbay.jetty.servlet.ServletHandler.handle(
            at org.mortbay.jetty.servlet.SessionHandler.handle(
            at org.mortbay.jetty.handler.ContextHandler.handle(
            at org.mortbay.jetty.webapp.WebAppContext.handle(
            at org.mortbay.jetty.handler.ContextHandlerCollection.handle(
            at org.mortbay.jetty.handler.HandlerCollection.handle(
            at org.mortbay.jetty.handler.HandlerWrapper.handle(
            at org.mortbay.jetty.handler.rewrite.RewriteHandler.handle(
            at org.mortbay.jetty.handler.HandlerWrapper.handle(
            at org.mortbay.jetty.Server.handle(
            at org.mortbay.jetty.HttpConnection.handleRequest(
            at org.mortbay.jetty.HttpConnection$RequestHandler.content(
            at org.mortbay.jetty.HttpParser.parseNext(
            at org.mortbay.jetty.HttpParser.parseAvailable(
            at org.mortbay.jetty.HttpConnection.handle(
            at org.mortbay.thread.BoundedThreadPool$
    Caused by: javax.mail.StoreClosedException: * BYE JavaMail Exception: Read timed out
            at com.sun.mail.imap.IMAPFolder.throwClosedException(
            at com.sun.mail.imap.IMAPFolder.doCommand(
            at com.sun.mail.imap.IMAPFolder.getSeparator(
            at com.zimbra.cs.datasource.ImapImport.importData(
            ... 33 more
    Is this happening to any of you, any ideas?

  2. #2
    Join Date
    Oct 2005
    Rep Power


    Well, I too am having this same problem. I wish I had some info.

    Would be really nice if someone had some insight on this.

    Does zimbra treat external imap accounts as a regular imap client, and behave accordingly?
    I.E. Does it fetch the headers, then grab the body of the email when requested? Or does
    it attempt to grab the entire user mailstore and index and sort it?
    Last edited by cpm; 04-16-2009 at 02:57 AM.

  3. #3
    Join Date
    Oct 2005
    Rep Power


    It acts as if there is some hard limit getting hit.

    There is an open bug on this, but no action. It's a few months old
    as well. No traffic, no action.

    Bug 31202 – Larger Mailbox size causes problem to sync mails from External IMAP account

    Further, it's kinda obvious that Zimbra does not behave as an imap client. it does in fact pull in all the mail, and index and sort it.
    A regular imap client would be a great deal more useful in cases like these, where folks have old mail archives going back
    for many years, and are many gigs in size.
    Last edited by cpm; 04-16-2009 at 09:55 AM.

  4. #4
    Join Date
    Oct 2005
    Rep Power


    Just tried it with an account that has 72K mails totaling 501M.
    Still fails and bails with a Fetch FAILED error.

    Does this even work?
    I have to assume that it does. However, with external IMAP folder of any
    real size, it fails.

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