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Thread: Spark client keeps disconnecting from Zimbra server

  1. #1
    Join Date
    Sep 2008
    Rep Power

    Default Spark client keeps disconnecting from Zimbra server


    When using spark client or a jabber client with zimbra, we experience consistent disconnect and reconnects. This happens in different networks we tried.

    On the same server, we have tried other jabber servers which seemed to work fine which eliminates network or server connection problems.

    Any clue why this happens, and what I could do to try and rectify the issue? Also which log file does chat service error messages be logged to?

    Zimbra version:
    Release 5.0.9_GA_2533.RHEL5_20080815132719 CentOS5 FOSS edition


  2. #2
    Join Date
    May 2006
    Rep Power


    Sounds like your hitting Bug 31292 - XMPP client connections timing out after 10 minutes which was fixed in 5.0.10+

    The workaround for 5.0.9 is to go into /opt/zimbra/conf/localconfig.xml and add a new entry for the 'xmpp_client_idle_timeout' key with a large value. The value is in msec, the default is 600000 (10 minutes). Make it 100 minutes, or 1000 minutes to lessen the annoyance to users. Note that raising this value will lower the rate at which the server recovers some memory when clients drop connections. Make sure you change it back after you upgrade to 5.0.13.

  3. #3
    Join Date
    Mar 2010
    Rep Power


    Hi I use this but, I am faceing the problem still ...
    Please Help ME
    The step I have done
    1, vi /opt/zimbra/conf/localconfig.xml
    end of the file , I have added this line
    ............... </key>
    <key name="xmpp_client_idle_timeout">

    After 60 sec my pidgin gets disconnected [read error]


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