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Thread: Network service error when importing Contacts

  1. #1
    Join Date
    Nov 2005
    Posts
    73
    Rep Power
    10

    Default Network service error when importing Contacts

    Hi All

    When I tried to import from a CSV contacts file (formattedt to Zimbra format), I got this error :
    A network service error has occured

    Can anybody help?

    Thank you very much in anticipation.

    Gui

    Okay, I think I know what went wrong. My CSV format is wrong.


    The error report:
    msg - system failure: java.lang.NullPointerException
    com.zimbra.cs.service.ServiceException: system failure: java.lang.NullPointerException
    at com.zimbra.cs.service.ServiceException.FAILURE(Ser viceException.java:131)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:266)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:163)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:84)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:228)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:154)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
    at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:252)
    at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:173)
    at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:213)
    at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:178)
    at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:126)
    at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:105)
    at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:107)
    at org.apache.catalina.valves.AccessLogValve.invoke(A ccessLogValve.java:541)
    at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:148)
    at org.apache.coyote.http11.Http11Processor.process(H ttp11Processor.java:869)
    at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt ocol.java:667)
    at org.apache.tomcat.util.net.PoolTcpEndpoint.process Socket(PoolTcpEndpoint.java:527)
    at org.apache.tomcat.util.net.LeaderFollowerWorkerThr ead.runIt(LeaderFollowerWorkerThread.java:80)
    at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:684)
    at java.lang.Thread.run(Thread.java:595)
    Caused by: java.lang.NullPointerException
    at com.zimbra.cs.service.formatter.ContactCSV.initFie lds(ContactCSV.java:440)
    at com.zimbra.cs.service.formatter.ContactCSV.getCont actsInternal(ContactCSV.java:544)
    at com.zimbra.cs.service.formatter.ContactCSV.getCont acts(ContactCSV.java:569)
    at com.zimbra.cs.service.mail.ImportContacts.handle(I mportContacts.java:73)
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng ine.java:255)
    ... 21 more

    code - service.FAILURE
    method - ZmCsfeCommand.prototype.invoke
    detail - soap:Receiver
    Last edited by zzzzsg; 05-01-2006 at 05:19 PM.

  2. #2
    Join Date
    Nov 2005
    Location
    London, ON
    Posts
    255
    Rep Power
    10

    Default

    Do you have the headers as the first line in the CSV file?

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