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Thread: Network service error when importing Contacts

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  1. #1
    Join Date
    Nov 2005
    Rep Power

    Default Network service error when importing Contacts

    Hi All

    When I tried to import from a CSV contacts file (formattedt to Zimbra format), I got this error :
    A network service error has occured

    Can anybody help?

    Thank you very much in anticipation.


    Okay, I think I know what went wrong. My CSV format is wrong.

    The error report:
    msg - system failure: java.lang.NullPointerException
    com.zimbra.cs.service.ServiceException: system failure: java.lang.NullPointerException
    at com.zimbra.cs.service.ServiceException.FAILURE(Ser
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:163)
    at com.zimbra.soap.SoapEngine.dispatch(SoapEngine.jav a:84)
    at com.zimbra.soap.SoapServlet.doPost(SoapServlet.jav a:228)
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
    at com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
    at ternalDoFilter(
    at Filter(
    at org.apache.catalina.core.StandardWrapperValve.invo ke(
    at org.apache.catalina.core.StandardContextValve.invo ke(
    at org.apache.catalina.core.StandardHostValve.invoke(
    at org.apache.catalina.valves.ErrorReportValve.invoke (
    at org.apache.catalina.core.StandardEngineValve.invok e(
    at org.apache.catalina.valves.AccessLogValve.invoke(A
    at org.apache.catalina.connector.CoyoteAdapter.servic e(
    at org.apache.coyote.http11.Http11Processor.process(H
    at org.apache.coyote.http11.Http11BaseProtocol$Http11 ConnectionHandler.processConnection(Http11BaseProt
    at Socket(
    at ead.runIt(
    at org.apache.tomcat.util.threads.ThreadPool$ControlR
    Caused by: java.lang.NullPointerException
    at com.zimbra.cs.service.formatter.ContactCSV.initFie lds(
    at com.zimbra.cs.service.formatter.ContactCSV.getCont actsInternal(
    at com.zimbra.cs.service.formatter.ContactCSV.getCont acts(
    at com.zimbra.cs.service.mail.ImportContacts.handle(I
    at com.zimbra.soap.SoapEngine.dispatchRequest(SoapEng
    ... 21 more

    code - service.FAILURE
    method - ZmCsfeCommand.prototype.invoke
    detail - soap:Receiver
    Last edited by zzzzsg; 05-01-2006 at 04:19 PM.

  2. #2
    Join Date
    Nov 2005
    London, ON
    Rep Power


    Do you have the headers as the first line in the CSV file?

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