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Thread: Error while trying to open an attachment .PPT file

  1. #1
    Join Date
    Apr 2009
    Posts
    4
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    6

    Default Error while trying to open an attachment .PPT file

    I`m having a bit of trouble with files .ppt (powerpoint file) when downloading it from Internet Explore (versions 6 sp2 and version 7)

    When I have an e-mail message with that kind of file and I click on the file (instead of clicking in the DOWNLOAD link at the right side of the file) the browser opens a new window with the error: "Internet Explorer cannot display the webpage".
    If I click on the DOWNLOAD link the file downloads and I can open it normally.

    We also noticed that the link from the FILE and from the DOWNLOAD are different

    Link from the FILE: http://correio....?=1144&part=2
    Link from the DOWNLOAD: http://correio....?=1144&part=2&disp=a

    Below are the Debug file generated from the Zimbra Support Tool

    --------------------------------------------------------------------------------------------------------
    PS: You can drag-drop this email onto Support Tool Zimlet to instantly compare version and preferences with your account.
    -----------------------------------------------------
    -- VERSION AND BROWSER DETAILS --
    -----------------------------------------------------
    zimbraCurrentVersion=5.0.14_GA_2850.RHEL5_64 20090303145145 20090303-1453 FOSS
    browserUserAgent=Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 2.0.50727; .NET CLR 1.1.4322; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022)
    ---------------------END----------------------------



    -----------------------------------------------------
    -- PREFERENCES DETAILS --
    -----------------------------------------------------
    zimbraFeatureZimbraAssistantEnabled=true
    zimbraFeatureBriefcasesEnabled=true
    zimbraFeatureCalendarEnabled=true
    zimbraFeatureCalendarUpsellEnabled=false
    zimbraFeatureCalendarUpsellURL=null
    zimbraFeatureContactsEnabled=true
    zimbraFeatureContactsUpsellEnabled=false
    zimbraFeatureContactsUpsellURL=null
    zimbraFeatureIMEnabled=true
    zimbraFeatureImportExportFolderEnabled=null
    zimbraFeatureMailEnabled=true
    zimbraFeatureMailUpsellEnabled=false
    zimbraFeatureMailUpsellURL=null
    zimbraFeatureNotebookEnabled=true
    zimbraFeatureOptionsEnabled=true
    zimbraFeaturePortalEnabled=false
    zimbraFeatureTasksEnabled=true
    zimbraFeatureVoiceEnabled=false
    zimbraFeatureVoiceUpsellEnabled=false
    zimbraFeatureVoiceUpsellURL=null
    zimbraAttachmentsBlocked=false
    zimbraFeatureAdvancedSearchEnabled=true
    zimbraFeatureChangePasswordEnabled=false
    displayName=Regis Bauer
    zimbraFeatureFlaggingEnabled=true
    zimbraPrefFolderTreeOpen=true
    zimbraFeatureGalAutoCompleteEnabled=true
    zimbraFeatureGalEnabled=true
    zimbraFeatureGroupCalendarEnabled=true
    zimbraFeatureHtmlComposeEnabled=true
    zimbraMailIdleSessionTimeout=0
    zimbraFeatureImapDataSourceEnabled=true
    zimbraFeatureInstantNotify=true
    zimbraFeatureLocaleChangeEnabled=null
    zimbraWebClientLoginURL=null
    zimbraWebClientLogoutURL=null
    zimbraMailMinPollingInterval=120
    zimbraFeaturePop3DataSourceEnabled=false
    zimbraPortalName=example
    zimbraPasswordMaxLength=64
    zimbraPasswordMinLength=6
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    zimbraFeatureWebSearchEnabled=true
    zimbraId=031e4e10-3791-4ac6-9f6d-42438024170f
    cn=Regis Bauer
    rest=http://correio.aplub.com.br:80/home/regis.bauer@aplub.com.br
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    zimbraPrefTimeZoneId=(GMT-03.00) Brasilia
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    zimbraPrefMessageViewHtmlPreferred=true
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    zimbraAllowAnyFromAddress=false
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    zimbraPrefDedupeMessagesSentToSelf=dedupeNone
    zimbraFeatureComposeInNewWindowEnabled=true
    zimbraFeatureOpenMailInNewWindowEnabled=true
    zimbraPrefDisplayExternalImages=true
    zimbraFeatureFiltersEnabled=true
    zimbraPrefForwardIncludeOriginalText=includeBody
    zimbraPrefGroupMailBy=message
    zimbraFeatureIdentitiesEnabled=true
    zimbraPrefMailInitialSearch=in:inbox
    zimbraFeatureInitialSearchPreferenceEnabled=true
    zimbraMailAlias=
    zimbraPrefMailForwardingAddress=null
    zimbraFeatureMailForwardingEnabled=true
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    zimbraPrefFromAddress=
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    zimbraPrefInboxUnreadLifetime=0
    zimbraPrefJunkLifetime=0
    zimbraMailSpamLifetime=30d
    zimbraPrefSentLifetime=0
    zimbraPrefTrashLifetime=0
    zimbraMailTrashLifetime=30d
    zimbraPrefMailLocalDeliveryDisabled=null
    zimbraPrefMailSoundsEnabled=false
    zimbraPrefMailFlashIcon=false
    zimbraPrefMailFlashTitle=false
    zimbraFeatureMailPriorityEnabled=true
    zimbraPrefMarkMsgRead=0
    zimbraPrefComposeInNewWindow=true
    zimbraPrefNewMailNotificationAddress=null
    zimbraPrefNewMailNotificationEnabled=null
    zimbraFeatureNewMailNotificationEnabled=true
    zimbraPrefOpenMailInNewWindow=false
    zimbraPrefMailItemsPerPage=50
    zimbraPop3Enabled=null
    zimbraPrefPop3DownloadSince=null
    zimbraPrefReadingPaneEnabled=false
    zimbraPrefReplyIncludeOriginalText=includeBody
    zimbraPrefForwardReplyPrefixChar=>
    zimbraPrefReplyToAddress=
    zimbraPrefReplyToEnabled=null
    zimbraPrefSaveToSent=true
    zimbraPrefSentMailFolder=sent
    zimbraPrefShowFragments=true
    zimbraPrefMailSignature= Regis Bauer Gerente de TI (51)3027-2633
    zimbraPrefMailSignatureEnabled=null
    zimbraPrefMailSignatureStyle=internet
    zimbraPrefOutOfOfficeFromDate=null
    zimbraPrefOutOfOfficeReply=null
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    zimbraFeatureNewAddrBookEnabled=true
    zimbraPrefCalendarAlwaysShowMiniCal=true
    zimbraPrefCalendarFirstDayOfWeek=0
    zimbraPrefCalendarReminderSoundsEnabled=true
    zimbraPrefCalendarReminderFlashTitle=true
    zimbraPrefCalendarApptReminderWarningTime=5
    zimbraPrefUseTimeZoneListInCalendar=false
    zimbraPrefCalendarUseQuickAdd=true
    zimbraPrefCalendarInitialView=workWeek
    zimbraPrefDeleteInviteOnReply=true
    zimbraPrefIMSoundsEnabled=true
    zimbraPrefIMFlashIcon=true
    zimbraPrefIMFlashTitle=true
    zimbraPrefIMInstantNotify=true
    zimbraPrefIMAutoLogin=false
    zimbraPrefIMNotifyPresence=true
    zimbraPrefIMNotifyStatus=true
    zimbraPrefIMLogChats=true
    zimbraPrefIMReportIdle=true
    zimbraPrefIMIdleTimeout=10
    zimbraPrefIMIdleStatus=away
    zimbraPrefIMCustomStatusMessage=
    ---------------------END----------------------------


    --------------------------------------------------------------------------------------------------------


    FIREFOX
    --------------------------------------------------------------------------------------------------------


    PS: You can drag-drop this email onto Support Tool Zimlet to instantly compare version and preferences with your account.
    -----------------------------------------------------
    -- VERSION AND BROWSER DETAILS --
    -----------------------------------------------------
    zimbraCurrentVersion=5.0.14_GA_2850.RHEL5_64 20090303145145 20090303-1453 FOSS
    browserUserAgent=Mozilla/5.0 (Windows; U; Windows NT 5.1; pt-BR; rv:1.9.0.4) Gecko/2008102920 Firefox/3.0.4
    ---------------------END----------------------------



    -----------------------------------------------------
    -- PREFERENCES DETAILS --
    -----------------------------------------------------
    zimbraFeatureZimbraAssistantEnabled=true
    zimbraFeatureBriefcasesEnabled=true
    zimbraFeatureCalendarEnabled=true
    zimbraFeatureCalendarUpsellEnabled=false
    zimbraFeatureCalendarUpsellURL=null
    zimbraFeatureContactsEnabled=true
    zimbraFeatureContactsUpsellEnabled=false
    zimbraFeatureContactsUpsellURL=null
    zimbraFeatureIMEnabled=true
    zimbraFeatureImportExportFolderEnabled=null
    zimbraFeatureMailEnabled=true
    zimbraFeatureMailUpsellEnabled=false
    zimbraFeatureMailUpsellURL=null
    zimbraFeatureNotebookEnabled=true
    zimbraFeatureOptionsEnabled=true
    zimbraFeaturePortalEnabled=false
    zimbraFeatureTasksEnabled=true
    zimbraFeatureVoiceEnabled=false
    zimbraFeatureVoiceUpsellEnabled=false
    zimbraFeatureVoiceUpsellURL=null
    zimbraAttachmentsBlocked=false
    zimbraFeatureAdvancedSearchEnabled=true
    zimbraFeatureChangePasswordEnabled=false
    displayName=Regis Bauer
    zimbraFeatureFlaggingEnabled=true
    zimbraPrefFolderTreeOpen=true
    zimbraFeatureGalAutoCompleteEnabled=true
    zimbraFeatureGalEnabled=true
    zimbraFeatureGroupCalendarEnabled=true
    zimbraFeatureHtmlComposeEnabled=true
    zimbraMailIdleSessionTimeout=0
    zimbraFeatureImapDataSourceEnabled=true
    zimbraFeatureInstantNotify=true
    zimbraFeatureLocaleChangeEnabled=null
    zimbraWebClientLoginURL=null
    zimbraWebClientLogoutURL=null
    zimbraMailMinPollingInterval=120
    zimbraFeaturePop3DataSourceEnabled=false
    zimbraPortalName=example
    zimbraPasswordMaxLength=64
    zimbraPasswordMinLength=6
    zimbraMailQuota=314572800
    zimbraFeatureSavedSearchesEnabled=true
    zimbraPrefSearchTreeOpen=true
    zimbraFeatureSharingEnabled=true
    zimbraFeatureShortcutAliasesEnabled=true
    zimbraFeatureSignaturesEnabled=true
    zimbraFeatureSkinChangeEnabled=false
    zimbraPrefTagTreeOpen=true
    zimbraFeatureTaggingEnabled=true
    zimbraFeatureViewInHtmlEnabled=false
    zimbraFeatureWebSearchEnabled=true
    zimbraId=031e4e10-3791-4ac6-9f6d-42438024170f
    cn=Regis Bauer
    rest=http://correio.aplub.com.br:80/home/regis.bauer@aplub.com.br
    zimbraIsAdminAccount=null
    zimbraIsDomainAdminAccount=null
    zimbraWebClientAdminReference=null
    zimbraPrefChildVisibleAccount=
    zimbraPrefClientType=advanced
    zimbraPrefComposeFormat=html
    zimbraPrefHtmlEditorDefaultFontColor=#000000
    zimbraPrefHtmlEditorDefaultFontFamily=Times New Roman
    zimbraPrefHtmlEditorDefaultFontSize=12pt
    zimbraPrefTimeZoneId=(GMT-03.00) Brasilia
    zimbraPrefGalSearchEnabled=true
    zimbraPrefListViewColumns=[object Object]
    zimbraPrefLocale=null
    zimbraPrefShowSelectionCheckbox=true
    zimbraPrefMailPollingInterval=300
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    zimbraPrefIncludeSpamInSearch=false
    zimbraPrefIncludeTrashInSearch=false
    zimbraPrefShortcuts=null
    zimbraPrefShowSearchString=false
    zimbraSignatureMaxNumEntries=20
    zimbraSignatureMinNumEntries=1
    zimbraPrefSkin=beach
    zimbraPrefUseKeyboardShortcuts=true
    zimbraPrefMessageViewHtmlPreferred=true
    zimbraPrefWarnOnExit=true
    zimbraPrefZimletTreeOpen=true
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    zimbraAllowAnyFromAddress=false
    zimbraAllowFromAddress=
    zimbraPrefAutoSaveDraftInterval=30
    zimbraPrefForwardReplyInOriginalFormat=false
    zimbraFeatureConversationsEnabled=true
    zimbraPrefDedupeMessagesSentToSelf=dedupeNone
    zimbraFeatureComposeInNewWindowEnabled=true
    zimbraFeatureOpenMailInNewWindowEnabled=true
    zimbraPrefDisplayExternalImages=true
    zimbraFeatureFiltersEnabled=true
    zimbraPrefForwardIncludeOriginalText=includeBody
    zimbraPrefGroupMailBy=message
    zimbraFeatureIdentitiesEnabled=true
    zimbraPrefMailInitialSearch=in:inbox
    zimbraFeatureInitialSearchPreferenceEnabled=true
    zimbraMailAlias=
    zimbraPrefMailForwardingAddress=null
    zimbraFeatureMailForwardingEnabled=true
    zimbraFeatureMailForwardingInFiltersEnabled=true
    zimbraPrefFromAddress=
    zimbraMailMessageLifetime=0
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    zimbraPrefJunkLifetime=0
    zimbraMailSpamLifetime=30d
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    zimbraPrefTrashLifetime=0
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    zimbraPrefMailSoundsEnabled=false
    zimbraPrefMailFlashIcon=false
    zimbraPrefMailFlashTitle=false
    zimbraFeatureMailPriorityEnabled=true
    zimbraPrefMarkMsgRead=0
    zimbraPrefComposeInNewWindow=true
    zimbraPrefNewMailNotificationAddress=null
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    zimbraPrefForwardReplyPrefixChar=>
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    zimbraPrefMailSignatureEnabled=null
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    zimbraPrefContactsInitialView=list
    zimbraPrefGalAutoCompleteEnabled=true
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    zimbraFeatureNewAddrBookEnabled=true
    zimbraPrefCalendarAlwaysShowMiniCal=true
    zimbraPrefCalendarFirstDayOfWeek=0
    zimbraPrefCalendarReminderSoundsEnabled=true
    zimbraPrefCalendarReminderFlashTitle=true
    zimbraPrefCalendarApptReminderWarningTime=5
    zimbraPrefUseTimeZoneListInCalendar=false
    zimbraPrefCalendarUseQuickAdd=true
    zimbraPrefCalendarInitialView=workWeek
    zimbraPrefDeleteInviteOnReply=true
    zimbraPrefIMSoundsEnabled=true
    zimbraPrefIMFlashIcon=true
    zimbraPrefIMFlashTitle=true
    zimbraPrefIMInstantNotify=true
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    zimbraPrefIMNotifyPresence=true
    zimbraPrefIMNotifyStatus=true
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    zimbraPrefIMIdleStatus=away
    zimbraPrefIMCustomStatusMessage=
    ---------------------END----------------------------
    Attached Images Attached Images

  2. #2
    Join Date
    Jul 2006
    Posts
    37
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    9

    Default

    I'm having the same problem ...

    Anybody has any sugestion ?

    Thanks ...
    Rômulo Giordani Boschetti

  3. #3
    Join Date
    Apr 2009
    Posts
    4
    Rep Power
    6

    Default

    Up

    Anyone?! This is a very important issue for me to solve.

  4. #4
    Join Date
    Mar 2006
    Location
    Massachusetts
    Posts
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    Default

    Are you sure this is a Zimbra issue? Have you tested by trying to download any PowerPoint files from the web? What version of M$ Office are you running? Have you installed all Office updates? I don't really work with PowerPoint files that often, but I've found with other Office documents (Word, Excel) when using IE, if you click on the actual file name in Zimbra it opens another browser window, with what I'll call an "embedded version" of Word/Excel, that doesn't really give you the full functionality of the program. What's the downside of just using the Download link? IE should prompt you with the option to Open the file, so it's not like you have to actually save the file somewhere.

  5. #5
    Atauhalpa Pierrie Bulling Guest

    Default I'm having the same problem ...

    I'm having the same problem ...

    The problem occur with .ppt in Internet Explorer in any version !!!

    The problem occur in many workstations in local network and in external network.


    In the picture i put the circle in the link with problem...
    Attached Images Attached Images

  6. #6
    Join Date
    Apr 2009
    Posts
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    Default

    Quote Originally Posted by soxfan View Post
    Are you sure this is a Zimbra issue? Have you tested by trying to download any PowerPoint files from the web? What version of M$ Office are you running? Have you installed all Office updates? I don't really work with PowerPoint files that often, but I've found with other Office documents (Word, Excel) when using IE, if you click on the actual file name in Zimbra it opens another browser window, with what I'll call an "embedded version" of Word/Excel, that doesn't really give you the full functionality of the program. What's the downside of just using the Download link? IE should prompt you with the option to Open the file, so it's not like you have to actually save the file somewhere.
    Soxfan, hi.

    I tryed downloading the file from the web and the file is ok. It happens to ALL .ppt files that we receive by e-mail. The versions of MS Office installed are Office XP, Office 2000, Office 2003 and Office 2007

    The major downside is that we`re dealing with USERS (aka normal people) not system administrators... I'm used to click on the download file... but the slightest change that you do in a interface that a lot of normal people use and the yell a lot. We removed the "delete" text from side of the trash can icon, a lot of people complained that we have removed the button.

    And also... Zimbra should open the file. I believe this is a bug that is somehow affecting our version in our enviroment.

    Can anyone help?

    Regards,

    Pedro Corá

  7. #7
    Join Date
    Jul 2006
    Posts
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    Default

    Anybody has any sugestion ?

    Thanks ...
    Rômulo Giordani Boschetti

  8. #8
    Join Date
    Apr 2009
    Posts
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    Question

    Anyone?

    I still need help with this and nobody is helping!

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