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Thread: Attachments not coming through

  1. #1
    Join Date
    Aug 2007
    Location
    Columbus Ohio
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    Default Attachments not coming through

    I have a user who got an e-mail that has an attachment but it will not show the attachment.

    Here is what I have tried so far:
    1.)The attachment is there (another user was CCed and it came through fine for her).
    2.)I tried logging into her account on another computer and the attachment was not there
    3.)I then logged into her account via the "View Mail" in the Admin console and the attachment was there.
    4.)I then tried to log into her account normally again and the attachment was there now.
    5.)I went back to her and had her log back in and the attachment was gone.
    6.)I logged into her account on my computer again and the attachment was gone
    7.)I logged into her account via the admin console again and the attachment was gone.
    8.)I logged out of the admin console and back into it and then hit view mail and the attachment was back. It was at this point I just saved it to a network drive.

    She has received attachments before from this person and the old e-mails still have their attachments working fine.

    Any ideas?

  2. #2
    Join Date
    Jul 2006
    Location
    New York, NY
    Posts
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    Default

    I'm having the same problem with one user's mailbox. Two separate emails with attachments show the paper clip attachment icon but there seems to be no attachment to view or download.

    Doing right-click "Show Original" does show me that the file is there:

    Code:
    --------------020505000201060103090806
    Content-Type: application/pdf;
     name="050609.pdf"
    Content-Transfer-Encoding: base64
    Content-Disposition: inline;
     filename="050609.pdf"
    
    JVBERi0xLjQNJeLjz9MNCjkgMCBvYmogPDwvTGluZWFyaXplZCAxL0wgMjExOTcvTyAxMS9F
    IDE2MjIxL04gMi9UIDIwOTcxL0ggWyA3MzYgMjEwXT4+DWVuZG9iag0gICAgICAgICAgICAg
    ICAgICAgDQp4cmVmDQo5IDIyDQowMDAwMDAwMDE2IDAwMDAwIG4NCjAwMDAwMDA5NDYgMDAw
    MDAgbg0KMDAwMDAwMTAyMyAwMDAwMCBuDQowMDAwMDAxMTUxIDAwMDAwIG4NCjAwMDAwMDEz
    MDUgMDAwMDAgbg0KMDAwMDAwMTcxMCAwMDAwMCBuDQowMDAwMDAyMjE3IDAwMDAwIG4NCjAw
    MDAwMDI2NzEgMDAwMDAgbg0KMDAwMDAwMjgwMSAwMDAwMCBuDQowMDAwMDAzMDIyIDAwMDAw
    But I can not view it in the web client. When I check the users who the emails were sent from, the download links appear just fine.

    This seems similar to this post http://www.zimbra.com/forums/error-r...t-display.html

    Thoughts?
    Because we all can't be geniuses, I'll go first.

  3. #3
    Join Date
    Jul 2006
    Location
    New York, NY
    Posts
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    Rep Power
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    Default

    Having the user forward the email back to themselves worked for one of the attachments but not the other.

    Resending the email with the attachment worked for the other email.
    Because we all can't be geniuses, I'll go first.

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