Results 1 to 2 of 2

Thread: [SOLVED] Zimbra Backups Fail - SOAP GUI Error

  1. #1
    Join Date
    May 2006
    Portland, OR
    Rep Power

    Default [SOLVED] Zimbra Backups Fail - SOAP GUI Error

    Release 5.0.11_GA_2695.UBUNTU8_64 UBUNTU8_64 NETWORK edition

    The error message in the GUI:

    Message: unknown document: BackupQueryRequest Error code: service.UNKNOWN_DOCUMENT Method: BackupQueryRequest Details:soap:Sender


    Backups would not work after a migration from RHEL -> Ubuntu 8.04. Running 'zmbackup -f -a all' would result in a 3.3MB backup of what seemed like just ldap data. Accessing the backup section in the GUI Admin resulted in the above error message.


    Running strace on zmbackup, the script was trying to access /opt/zimbra/lib/ext/backup/zimbrabackup.jar, which did not exist. The fix was to unpack the zimbra-store deb and copy opt/zimbra/lib/ext/backup into place.

    ar x zimbra-store_5.0.11_GA_2695.UBUNTU8_64_amd64.deb
    tar zxvf data.tar.gz
    rsync -aP opt/zimbra/lib/ext/backup /opt/zimbra/lib/ext/
    chown -R root.root /opt/zimbra/lib/ext/backup

    It was odd backups were working on the previous hosting provider's setup if this file was missing unless there was a fundamental difference between the files location between RHEL and Ubuntu.

  2. #2
    Join Date
    Jun 2008
    United Kingdom
    Rep Power


    For clarity, I think it's worth mentioning that this fix seems to require a Zimbra restart for it to take effect.


Similar Threads

  1. zmperditionctl start asking for password
    By k7sle in forum Administrators
    Replies: 32
    Last Post: 02-20-2008, 10:13 AM
  2. [SOLVED] Clamav problem ? What's happening ?
    By aNt1X in forum Installation
    Replies: 23
    Last Post: 02-14-2008, 04:43 AM
  3. Error loading on Mac OS X 10.4.10 server PPC
    By qprcanada in forum Installation
    Replies: 7
    Last Post: 10-26-2007, 06:25 AM
  4. zmtlsctl give LDAP error
    By sourcehound in forum Administrators
    Replies: 5
    Last Post: 03-11-2007, 03:48 PM
  5. Unable to start tomcat
    By chanck in forum Administrators
    Replies: 11
    Last Post: 06-11-2006, 12:58 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts