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Thread: Centralized sent mail

  1. #1
    Join Date
    Sep 2007
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    Default Centralized sent mail

    Hi all.

    I have some generic email accounts where I receive emails.
    Those emails get to a shared email folder at my zimbra server.
    I've created a structure of "customers/customer_name" and created some filters to place each incoming email in its correspondent folder.

    Now, the problem.
    I have two people taking care of answering those emails, but I can't see their answers, because those get to each user's sent mail. So I don't know if a customer has been answered and can't see the answer.

    Is there any way to get outgoing emails placed on each customer folder? How else can I get this done?

    Thanks in advance. Cheers.

  2. #2
    Join Date
    Jul 2007
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    Baltimore
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    Default

    can't currently filter outgoing messages into folders might want to vote on

    Bug 10778 – Filter on Outgoing Messages

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