We have a need for Zimbra to send a notification to a defined email address whenever a particular Zimbra mail account receives a new message. We have enabled this behavior as follows:
zmprov ma myMailAccount zimbraPrefNewMailNotificationAddress email@example.com
This works correctly when I send mail to this account from my own Zimbra mail account, generating an entry in mailbox.log of the following form:
However, the notification is not sent if the relevant account receives a message from a non-Zimbra source (in this case, a fax server converting incoming faxes to emails and sending them along). The mailbox.log output for such a message follows:
2009-08-19 11:20:37,453 INFO [LmtpServer-123483] [firstname.lastname@example.org;mid=4387;] mailop - Adding Message: id=600, Mess
age-ID=<487126680.2048001250698835472.JavaMail.email@example.com>, parentId=-1, folderId=2, folderName=Inbox.
2009-08-19 11:20:37,491 INFO [LmtpServer-123483] [firstname.lastname@example.org;mid=4387;] mailbox - notification sent dest='dfl
email@example.com' firstname.lastname@example.org' mid=600
Can anyone help me understand the difference? Obviously Zimbra is not sending the notification, and says why: 'notification not sent (precedence bulk)' - but I don't understand what this error message means and have not been able to find an answer on the forums or elsewhere on the web.
2009-08-19 11:22:07,843 INFO [LmtpServer-123485] [email@example.com;mid=4387;] mailop - Adding Message: id=601, Mess
age-ID=<200908191621.n7JGLtuQ024302@babylon.its.carleton.edu>, parentId=-1, folderId=2, folderName=Inbox.
2009-08-19 11:22:07,901 INFO [LmtpServer-123485] [firstname.lastname@example.org;mid=4387;] mailbox - notification not sent (prec
edence bulk) mid=601 email@example.com' firstname.lastname@example.org'
Thanks in advance for your help.