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Thread: Mailbox quota information is wrong

  1. #1
    Join Date
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    Default Mailbox quota information is wrong

    Hello everyone.
    Two months ago in my company, we starting a new server using Zimbra, zcs-5.0.18 open. We did migrate accounts and messages, from another server, using imapsync, all was good.
    Today a user report a quota mailbox error. Your mailbox was empty but the zimbra reported that he had many messages in your mailbox. The quota value reported was also wrong. I checked his mailbox and it was really empty.
    I reindex the mailbox, compress it (zmprov rmc ...) and the problem continues.
    Zimbra says that the mailbox have x messages, but the mailbox is empty.
    If someone went through this problem and can help ..
    Thanks.

  2. #2
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    Nov 2006
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    Default

    Welcome to the forums

    Does the user just connect using the web client or have they previously used something like Outlook or Thunderbird ? You could try expunging the account to ensure all deleted emails have indeed gone.

  3. #3
    Join Date
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    Default

    Thanks for your reply.
    The user connect using web client, only.
    No I not try expurnging the account. I thought it would only reindex an recompress the mailbox to be enough to solve this problem.

  4. #4
    Join Date
    Jul 2009
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    Default solution

    zmprov rmc <email>

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