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Thread: Email redirection

  1. #1
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    Default Email redirection

    Hello to all.

    We plan a pilot with ZCS + Zimlets + Xythos. In Alfresco, all documents will be stored on a project base organization. That include emails.
    As for postal mail, all emails will have to be handled by a pool of secretaries whatever the recipient.
    That means all incoming emails will have to be redirected to a single inbox. Then secretaries will ba able to drag and drop email in the appropriate shared space.

    In the admin guide - chapter 10 page 127 - email forwarding is mentioned with 2 way : account Preferences tab that the user can modify and Account configuration which is hidden, the user cannot modify it but it's a copy wich is sent, the user get all messages.

    Question : that's not what we want : not an email forward but an automatic email redirection for 100% of incoming emails that users will not be able to modify, and no copy to users inbox.

    Is this possible ? Thanks.

  2. #2
    phoenix is offline Zimbra Consultant & Moderator
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    You can either use 'bcc' (search the forums or postfix documentation for details) or 'legal intercept' (search the wiki for those words).
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
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    Default

    Hi Phoenix, this is not what we want : bcc means the user will receive the email, and legal intercept forward a copy. For email forwarding, it's also possible to set it in account configuration or preference tab.
    But in all these cases the user still receive the email in his/her inbox, and it's a forward, not the orginal incoming email.
    We want to redirect all messages, and the receiver will not receive any one in his/her inbox. S/he will get access to messages in the document management via Zimlets.

    Does your answer means it's not possible to redirect all incoming messages to a single inbox ?

  4. #4
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    What you could do is setup a single account with an alias for all the "email addresses" you want to be valid. This way this one account will get all the email you have setup "accounts" for. If you want users to have individual accounts then you can setup something like user.local@domain.tld as an internal mail account. (If you further want to limit these accounts you can setup postfix restrictions so that they can only receive mail from internal users, and they can be hidden in GAL)

  5. #5
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    > What you could do is setup a single account with an alias for all the "email addresses" you want to be valid. This way this one account will get all the email you have setup "accounts" for

    How can we add an alias for all accounts on system ? An alias AFAIK can point to only one address at any time Moreover how is it going to help as alias is just an other name of account and not another physical mailbox

  6. #6
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    Setup something like this:
    catchall@domain.tld (This is the actual account that the secretaries log into)
    --person1@domain.tld
    --person2@domain.tld
    --person3@domain.tld
    --person... (These are all the aliases of the "accounts" you want this to happen to, these are the publically available addresses. All mail sent to these aliases will be delivered to the catchall@domain.tld address.)

    person1.local@domain.tld (This is the person's internal account. This address is never given out)
    person2.local@domain.tld
    person...


    There is no easy way to set this up. If you are trying to do this for several hundred accounts you should probably write a script to do this, but for 50 or so I would probably just do it by hand in the admin UI.

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