Results 1 to 4 of 4

Thread: Unable to connect using outlook

  1. #1
    Join Date
    Jul 2007
    Posts
    227
    Rep Power
    8

    Default Unable to connect using outlook

    Using 6 OSS and SLES10. When someone tries to connect using imap and outlook 2003 or 2007, they get:

    Task 'Checking for new mail in subscribed folders on server.name.' reported error (0x800CCC0E) : 'Outlook is unable to download folder (null) from the IMAP e-mail server for account server.nme. Error: Unable to connect to the server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

    I look in the logs and see nothing that pertains to this error. Any ideas?

  2. #2
    Join Date
    Jul 2007
    Posts
    227
    Rep Power
    8

    Default

    In the zimbra admin panel, on the domain, I can click check mx and it returns an error....0 mx records found. I click on details and 2 are listed:
    1 from go daddy with a priority of 10 and then our mx with a priority of 0. Could this be the problem?

  3. #3
    Join Date
    Jul 2007
    Posts
    227
    Rep Power
    8

    Default

    OK, so when i connect as the user that is not able to connect on the local LAN, i connect fine and get the users email. But when they connect from the internet to the mail server the get the first post error. Ports on the firewall are open and this worked for over 1 year! I can not telnet <server.name port> but i can telnet <server.name port> from the local LAN. This seems to have happened since the 6.0 upgrade. Any ideas or anybody willing to setup a client connection to our server using outlook?

  4. #4
    phoenix is offline Zimbra Consultant & Moderator
    Join Date
    Sep 2005
    Location
    Vannes, France
    Posts
    23,587
    Rep Power
    58

    Default

    Quote Originally Posted by carnold View Post
    OK, so when i connect as the user that is not able to connect on the local LAN, i connect fine and get the users email. But when they connect from the internet to the mail server the get the first post error. Ports on the firewall are open and this worked for over 1 year! I can not telnet <server.name port> but i can telnet <server.name port> from the local LAN. This seems to have happened since the 6.0 upgrade. Any ideas or anybody willing to setup a client connection to our server using outlook?
    I can do a test IMAP connection using Outlook 2003. I might not be able to get to it until tomorrow morning, if you want to send the details I'll have a try.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

Similar Threads

  1. zmclamdctl is not running after upgrade
    By Darren in forum Installation
    Replies: 24
    Last Post: 10-10-2008, 09:10 AM
  2. Zimbra fails after working for 2 weeks
    By Linsys in forum Administrators
    Replies: 10
    Last Post: 10-07-2008, 12:42 AM
  3. Unable to connect to IMAP via Outlook
    By cpatricca in forum Installation
    Replies: 0
    Last Post: 10-07-2007, 03:48 AM
  4. Replies: 1
    Last Post: 08-30-2007, 06:42 AM
  5. Can't send or receive mails from Zimbra
    By ppurama in forum Administrators
    Replies: 4
    Last Post: 11-14-2005, 09:17 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •