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Thread: External Account Error

  1. #1
    Join Date
    Oct 2009
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    Default External Account Error

    One of our users is getting the following error on trying to access some IMAP-mapped external accounts.



    Ideas / thoughts / fixes?

  2. #2
    Join Date
    Apr 2009
    Location
    ASIA
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    Default

    your zcs version 5 or 6?

  3. #3
    Join Date
    Oct 2009
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    Default

    We're running version 6.0.

  4. #4
    Join Date
    Feb 2007
    Location
    Portland, OR
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    1,147
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    Default

    Are these all the same account or different accounts? Can these accounts be accessed via other methods (Thunderbird and the like)?

    If they are separate accounts has the password been checked on the account that errored at 10:23?

  5. #5
    Join Date
    Oct 2009
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    3
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    Default

    These are all different accounts and all of them can be accessed via Outlook, Outlook Express, and Thunderbird. We have not had any issues setting up external accounts until we upgraded to 6.0.x

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